I have reached out to their customer service team 4 times about damaged product with NO response. I work for a luxury retailer that prides itself on customer service and this is EXTREMELY unacceptable. The jewelry box was beautiful but the dividers in the top part started coming unglued. I've even sent pictures with no response. Very upset about the poor customer service.
Review by MollG Harneiss2 years ago
I ordered a jewelry box on 7/20/17. I paid $80 for 3 day expedited shipping. The site says they ship usually on the first day of order confirmation. Today is 7/26/17 and I have not received any confirmation of shipment, tracking number, and certainly not the jewelry box I ordered. I have reached out to Chasing Treasure several times by phone and email with no response. Needless to say I am quite disappointed with my first experience with Chasing Treasure. Coming from customer service, I understand the complications of retail, but also know the importance of communication and customer resolve. Again....not....happy...
Review by Duncjb3 years ago
I ordered a jewelry box almost 4 months ago and I still have yet to receive it. And to top it off, they took my money, knowing that they haven't shipped it. After numerous calls and messages she finally tells me the box comes from a California dealer and that they haven't sent it yet. That's not my problem or a good excuse!
They should rename their company Cheating Treasures!!!
Review by Kwidaro Kalapati3 years ago
All good, easy transaction, nice product.
Review by Bilo Hrycova3 years ago
Shipment was fast and jewelry box in perfect condition! I love that the drawers lock. Would love to have top lock too, as that is where the ring roll storage is. I think most women have more valuable rings than some of their other jewelry. A locking jewelry chest discourages strangers, (workmen , cleaning people, tv repairmen etc from easy access to your
Favorite jewelry.). It would also be nice to have tarnish proof cloth lining for
Your sterling silver jewelry.
Review by GaboMontenegro Derrow3 years ago
i purchased a 7 drawer Jewelry Armoire-Cherry for 369.95. It was completely broken and top was damaged. I called got an email address no response tried to call again left message no response?
Review by Anben Stendys3 years ago
Good website, prompt service, careful packaging and they even refunded my unnecessary express shipping!
Review by Onyinyechuqu3 years ago
The web sight was easy. Shopping and buying was easy. Shipping super easy. Even received package earlier than excepted. Woo Hoo, And then unwrapped it and found that the inside of the top of the jewelry box was scratched badly I didn't feel like re-boxing it up and deal with the shipping, I can't even figure out how it got like that. Anyway I used a cover-up pen and finished putting it together. Loved everything but that, sorry for the two stars. Kim Miles 2-18-16
Review by MoormanFan Terlitsky3 years ago
Company shipped product immediately and it was received 2 days after ordering. Excellent service.
Review by FreeT3 years ago
Very nice products my wife and I were very satisfied
Review by CustomerCBLC3 years ago
High quality jewelry boxes!
Review by Allanis Govindasawmy3 years ago
For the price I paid, and for what I wanted to use this item for, it is a great value.
Review by Grira3 years ago
great service, speedy delivery, packaged securely and was just as advertised.
Review by Plete3 years ago
Purchase experience A+++
Review by Isni3 years ago
On time and in great shape! Perfect! PSpry
Review by Chulhyun3 years ago
The whole ordering process was easy. Took less than 5 minutes.
Review by Ahtsam3 years ago
I ordered a jewelry box for my wife about 10 business days before Christmas. I called to make sure it would arrive. I left a voice-mail and they called back about an hour later.
We discussed my purchase and the lady was so helpful. She put my mind are ease immediately. The box arrived and it is exquisite. My wife loves it!
Chasing treasures is wonderfull and their products are top notch. I highly recommend them. Thanks for helping to make my wife's Christmas good one.
Review by Tamayo3 years ago
I recently purchased a jewelry box for my wife to celebrate her birthday. Came upon this website and purchased one by viewing the pictures not knowing what I was going to receive. Let me tell you...it was the best product I could have bought. The item impressed me but more than that it absolutely thrilled my wife. That is what I call an exceptional shopping experience. Thank you Chasing Treasure. Please keep your high standards going.
Review by BowieFan3 years ago
They have a very helpful staff, I would recommend them to anyone. The jewelry box I purchased was top quality, and my daughter loved it.
Review by AdelaideIan Landfear3 years ago
EXCELLENT PROMPT DELIVERY OF A QUALITY PRODUCT. I WAS WORRIED ABOUT MY ORDER MAKING IT IN TIME FOR CHRISTMAS AND IT WAS AT MY DOOR 2 DAYS BEFORE CHRISTMAS! I WOULD DEFINITELY ORDER FROM HERE AGAIN. I COULD NOT BE MORE PLEASED.
Review by Poonkumara3 years ago
I love the box inside and out. It helped me organize my jewelry and the exterior is beautiful.
Review by Talvir3 years ago
I was unable to find the men's jewelry box I wanted for my son-in-law in various stores. Was so happy to find exactly what I wanted from Chasing Treasure. Actual product arrived without a hitch, was securely packaged and the quality of the box was beautiful -- just what I wanted. Thank you!
Review by SamMc3 years ago
I will never order from this company again.
Review by Deashia3 years ago
Loved the quality of the item I received. It was as advertised and I was very happy with the fast response to ship it. Thank you!
Review by JasonBennett Croombs3 years ago
Your recorded customer service is annoying...2 attempts so far and no call back...looking for order tracking information.