Chase Reviews

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https://6ukc.blogspot.com

Credit cards are okay. American express has better service.

When signing in to retrieve credit card information, Chase has a ridiculous user unfriendly system. In addition to your password, they request that you obtain an additional key by retrieving your email and copying a code # and pasting it into
your sign on page in order to access your credit card web site. Outrageous waste or time and not elegant or user friendly. You would think that a financial company as influential as Chase would have access to smarter computer software people!

Chase's website is well designed and easy to use, for bill pay and other purposes. This is the best part of the Chase customer experience.

Chase has taken over several banks, in my case Washington Mutual. The level of customer service I've encountered has deteriorated markedly. For example, Chase now makes it *really* hard to talk with a human on the phone. When you finally get to a human, you're likely as not to reach someone who'll waste your time, and may steer you wrong. You're also likely to receive wrong information in person. The company has also tightened severely Wamu's criteria for free checking accounts.

This is a phishing attempt; it looks legitimate, but is not. I verified it at [email protected]