Chase Reviews

Chase Bank doesn't care about their customers during the pandemic! Debit cards still have to be swiped inside stores a minimum number of times per month AND THEY DON'T CARE IF YOU ARE HIGH RISK and can't go inside stores. Floridians aren't all masking up so you either need to risk your life or pay them the monthly checking fees. They just want your money and don't really care about their customers. Before Covid I had no complaints with them. They have kept the branch and ATM close to home closed most of this year and they don't count ATM transactions as a debit card swipe. I wish they could be more human and make more ethical decisions with modifications during the pandemic. Haven't we all had to adapt? Chase has only for themselves and are greedy! They said I could avoid fees by putting $5000 in the basic checking account though.

I have been with Chase for almost 20 years now. They are great for checking and savings.

Terrible for merchant services.

Chase Online Banking and Chase credit cards

I've been using Chase credit cards for many years along with
Chase Online Banking and been happy with it for years except for one error they
made on my credit rating a year ago. They made a negative posting in error when
my rating was 819 and they took it down to around 799 as I remember, because of
the error. I happened to catch it and called them up and explained it to them
and it was corrected. I've always considered a decent bank until about a month
ago when a fraud case developed between Amazon.com, and one of their sellers
who committed the fraud on me for the amount of $708.00 which was reported to
the sheriff's office where a case was filed on the entities. Amazon said they would
recover the money in 7 to 10 days which they never did. Chase was to recover
the full amount and reimburse me as well, but they only collected one part of
the amount, $249.61 and the rest was and is in limbo. Chase said they did what
they could and left me hanging saying that was all they could. That's when the
conversations started between me and Chase and Amazon, and every time you
talked to a different person and got a different story. Chase was to get a full
refund in 7 to 10 days as well, and it never happened. I kept getting the run
around from both firms, never getting the same answer twice. Chase became more
like Amazon and it was most frustrating thing I've ever dealt with in my life,
and still is not resolved. When there is a real problem, Chase doesn't have the
system or the people to handle a problem properly, and was as disappointing as
well as Amazon. After this experience which has gone on for almost two months,
I'm getting rid of four different Chase cards including my Blue Sapphire card
which is really a great card and I'm getting rid of my Chase online banking
account and going to Zion Bank which has a great online banking system as well
which I noticed is quicker and easier to use than Chase. Chase has turned out
to be a great disappoint especially when things get rough and they don't seem
to know what they are doing, except adding to the confusion and misinformation.

My Chase Ink credit card bill was due on Sunday 12/23/18 but due to the holiday season, I realized on that date that I had not paid it - & my credit score is high 800's so I really want to keep that situation. My husband used Chase's own online banking system to pay the balance on the due date. I just got a bill with a $15 late fee + interest, even though the payment was shown credited on 12/23 on the new statement.

Now, of course I am crazy busy like everyone else & extremely ANGRY at having to take TIME out of my schedule to make a very unpleasant call to their customer "service" line & go thru the hassle of reading off all my info (at least once!).

I called and said if they don't waive the fee & interest, I want the account closed immediately because this is not the way to treat a customer - especially since banks spend tons of money trying to obtain new customers in this very profitable area of their business!

So the curt impersonal rep, "Elizabeth", claims she is "helping" me by telling me how I can avert this problem by paying online early because CHASE'S OWN SYSTEM doesn't credit the same day (even though it could easily do so and has the use of our money). I said I didn't ask for ways that I could improve myself, I'm the customer, and Chase should not be charging a fee in that situation regardless. She used an official tone of voice on me and tried to quickly closed the conversation - very rude! I said, I am not done yet. Tell me exactly how much you have credited to my account. After she told me, I said, "NOW, we're done!"

Chase Bank has not only outsourced much of it's customer service to the Philippines but now when you call to handle your banking business over the phone, you are asked after you put in your account number to put in the last four digits of your social security number....OMG, over these smart phones we are being exposed to more danger of identity theft. Wonder what huge mind decided that was a good idea at Chase?

I've used Chase for several years and have been mostly underwhelmed by their service.

Long lines and poor teller services. When you call them, they never call you back.

2nd time- site freezes up my PC after signing out and clicking on Chase logo.

Chase Credit Cards are crappy - I've had a Chase credit card for years. But recently, I decided to stop getting paper bills and just pay my bill online. So I'm supposed to get an email statement every month, which I then click on and pay my bill. Easy, right? Wrong. Last week, I'm paying my cell phone bill online, and I think to myself "gee, I don't remember getting an email statement from Chase this month, I'd better check." Sure enough, I never got my email statement and I have a $40 late fee from Chase. So I call them up and tell them I never got the email and some obnoxious woman says to me "I'm sorry, we can't do anything about that. It's your responsibility to get the email." How am I supposed to "make sure I get the email?" Chase refused to refund the fee. So I'm canceling my Chase card and switching to Citibank, which has been pretty nice so far (Amex and Discover are nice too, I've found). I suggest you do the same before Chase decides it doesn't care about you either.