Chase Reviews

I have been a Chase card holder for several years. I currently have 2 credit cards with them.
Each year I call to speak with their non existent retention department,or so called "Loyalty Department".
And each year I am read a script that informs me just how fortunate I am to have their benefit rich cards.
Speaking to a supervisor this last time was an exercise in frustration. This man was none too happy to close my accounts explaining that this is a business and he couldn't waive or credit the $190 in fees these 2 cards carry.
I explained that Citi is very accommodating and creative when it comes to keeping its customers satisfied.
I am very happy w/ the way I am treated as a consumer at Citi and I've been with them for far less time.
Chase is not consumer friendly.It clearly comes down to $$$ with them. Too bad they can't understand that people share their experiences and if enough people walk then it will have an affect on their precious bottom line.
I'll be leaving Chase because of this.

I've had a Health Savings Account with Chase, and just like all big banks, there are endless fees. I don't trust that they have their customers best interests at heart.

I've been a Chase card customer for 20 years and have been paperless for 6 years, doing everything online. Trying to pay my bill online now in early August 2016, I find that Chase.com has a newly renovated website and it's poorly designed, hard to navigate, and WORST OF ALL with my Windows 8.1 software (or perhaps for everyone) I have to click on the "Pay This Bill" button several times before the button registers and payment is made! Do you know how risky it is to click a button like this more than once? A customer could make the same payment several times, in effect inadvertently draining their checking account of funds and causing all their other payments to become NSF, creating a terrible financial mess for the customer. I've been on hold for 35 minutes so far waiting to register a complaint with Chase about the new website, and no doubt on hold for so long because thousands of other customers are calling in to complain as well.

Helpfull and easy to use app allows me to do all my banking online...

Chase Bank has not only outsourced much of it's customer service to the Philippines but now when you call to handle your banking business over the phone, you are asked after you put in your account number to put in the last four digits of your social security number....OMG, over these smart phones we are being exposed to more danger of identity theft. Wonder what huge mind decided that was a good idea at Chase?

The largest banking company in the United States.

I've used Chase for several years and have been mostly underwhelmed by their service.

At 54 years old, I've had the privilege of banking add more than one bank. Bank of America, Wells Fargo, I find chase to be number one and it's online banking superior To all.

great service, but i hate that you cant deposit cash into someone else account.

Long lines and poor teller services. When you call them, they never call you back.

Staff always friendly, helpful, efficient.

Banking website. Official webpage for this bank, safe, Trust certificate, safety verification approved.

Online baking I love it

Anything related to a credit you will have a hard time to process. Customer loyalty doesn't exist.

Credit cards are okay. American express has better service.

Safe for browsing.

American bank. Safe online banking.

Chase.com is a great site because it is so easy to use. You can review all your transactions, pay bills and link your different accounts. I use the bill payment service and love it.

American online bank. Safe services.

Big banking company in the United States.

I fine the Chase website very easy to use. I have the Chase Blue Sapphire card and it has pretty good rewards: 2% on restaurants and travel and 1% on everything else. No foreign transaction fee. Its also a cool card in its self!

Official website of the largest banking company in the United States.

financial site managed by Chase

I visited Chase,com every month, Their online security are great that made you feel safe to do banking online. I like their privacy policy. No spam!

Very easy to navigate. Does all the banking essentials from computers, tablets, phones. If you have a Chase account take advantage and use the site! it's awesome!