Literally the worst moving company I've EVER dealt with. They say they are not a broker - they are. I was shoved off to some company called MoveOn. When they showed up the day of my move, I was told I had DOUBLE the price of what they quoted me over the phone. DOUBLE! To the tune of over $10,000 to move a four bedroom home. I ended up having to fire sale some of my furniture to get it down to $7,000. I filled out an inventory form and then had a follow up phone call, and they still estimated wrong.
During the transit time, I called and emailed 3 times for a status and got no response.
Fast forward to 14 DAYS later - my stuff finally shows up at my new house. Everything was shoved in boxes with absolutely no logic or organization. Instead of protecting fragile items with paper or bubble wrap, they were "protected" with my CLOTHES, TOWELS, and BED LINENS. Or, not protected at all - resulting in numerous broken items including 2 lamps, wall art, dishes, and pictures.
Perhaps the most egregious - they rolled my king size mattress up like a burrito and taped it that way to move it. When it was unrolled it was completely ruined. It was a coil/spring mattress, NOT a foam mattress.
The absolute worst. Stay away.
Review by RichardC4 months ago
While all my things arrive in tact the experience was horrible. I needed my stuff to arrive on a certain date and at no point did they tell us that it could take up to a week for my stuff to arrive PAST the date we had originally said I needed the stuff to arrive. Customer service representatives were mean and bitchy when I called to talk to them which I did several times during the whole process. While it was in the contact that we signed at no point in the process or during the numerous conversations did they mention that in some cases it could take UP TO 20 DAYS for my stuff to arrive due to the distance. I am not faulting them for what is in the contract but I would have been able to plan better if they had just been upfront at the beginning about that the time period I wanted was unreasonable. They left a lot of things unmentioned and then got mean and snippy when I asked about why these things where not mentioned beforehand. I would not use them again and I would suggest you don't either.
Review by Nyuma4 months ago
If you are planning your move and are considering using Charter Van Lines, there are a few things you should know.
1. They are ONLY a brokerage company and are not the ones delivering your stuff.
2. They will give you a low quote to get your deposit and when you get your call to confirm your shipment the price will double. We were quoted 2200 for our move which included 35 boxes. We removed the boxes completely and our order still increased by 150 dollars. Why, because they did not record the measurements of the furniture correctly.
3. They assure us that our furniture would be there with in 5 -10 days. However when we called to see when it would be delivered after the 5 days were up, we were informed that they had 35 business days to deliver our stuff.
They say they are a 5 star company but they are not.
Do not use this company. You've been warned.
Review by Smiara5 months ago
Due to my past traumas moving i was skeptical with trying it again, but i worked with a great representative before our move named josh and he helped up have an amazing experience. everything was delivered promptly within the delivery frame they promised.
Review by Syvertsen5 months ago
DO NOT USE THIS COMPANY!!! They share a quote with you and later give you 4 times the original price they gave you! I tried to cancel via writing and phobe after reading their reviews within 24 hours. I spoke with my husband, thinking they were Van Lines (a very reputable Company we used for a job relocation), I tried to cancel. They reduced the price and BEGGED us to stay with them and the price will not changed. When they are sued for this bait and switch - they will be out of business. They kept my $400 deposit and lied to my Bank stating I never put anything in writing. That was a LIE. Please, please do not use this company!!!! It’s not worth it.
Review by WriteStuff5 months ago
I just finished college and had been sharing an apartment with my roommate. After graduation I was offered a job opportunity I could not pass up, only catch was moving from California to NJ. As a single college female who has watched way too much HGTV, my shared apartment had more things than I’d like to admit. My roommate suggested I use the moving company her parents used when they moved. My budget was pretty tight, so I was reluctant, but after speaking to their customer service rep, I felt so great about my decision and was blown away by the price! Needless to say, they moved my items with no issues. The crew was professional and efficient and no damage was done to any of my items! They even had a list so nothing was misplaced or lost!! If I ever move again, I will be calling Charter Van Lines!
Review by Colliedogs5 months ago
NOT UNLIKE OTHER REVIEWS, IF I COULD GIVE A NEGATIVE RATING I WOULD. THEY GET YOU ON THE LINE AND FORCE YOU TO GIVE A DEPOSIT OR YOU’LL “LOSE THE DEAL”. THE CONTRACT GIVES YOU 7 BUSINESS DAYS TO CANCEL...THEY DO NOT HONOR. I HAVE NEVER FELT COMPELLED TO LEAVE A NEGATIVE REVIEW BEFORE, BUT THE CONVERSATION, RUDENESS, LAUGHTER AND OVER-ALL LACK OF PROFESSIONALISM THAT I EXPERIENCED WHEN I CALLED TO STATE I WAS PROCEEDING WITH MY CANCELLATION IS APPALLING. I WILL FIGHT THIS TO THE FULLEST EXTENT AVAILABLE BY LAW. TODAY IS APRIL 18TH, MY MOVE WAS ORIGINALLY SCHEDULED FOR THE 26TH AND MOVED TO THE 30TH, WITH WRITTEN CONFIRMATION BY ME AND THEY ARE TELLING ME THAT I’M NOT WITHIN THE TIME FRAME PERMISSIBLE TO CANCEL. FOR THIS COMPANY IT IS ABOUT COLLECTING AND RETAINING DEPOSITS AS OPPOSED TO CUSTOMER SERVICE!
Review by Sfn5 months ago
$15,189.56 charged to move less than 900 miles
Charter sold to Arrow Moving and Storage
Arrow double charged us cubic feet : extra $7000.00
doubled charged gasoline quote: extra $700.00
Charter charged: FOR THE ESTIMATE: $1975.00
Loaders showed up in Enterprise Rental Truck
Packed one load, told us they were going to a hub and
reloading it into our reserved semi (per Charter)
Reality...…….Arrow put it in storage and sold it to a 3rd. trucking
Loaded second load and we were told our semi was full. Couldn't
load any more. Had to give lots of our possessions away
Rented U Haul.....cost of truck, gas, hotel etc. . not included in
Cost to replace items loaders REFUSED TO PACK not included in
Got a call (new home) " yah...…….I have your stuff"
Driver was alone? Said he was going to Home Depot for helpers
We told him closest Home Depot was 2 hrs. away (Oregon coast)
Driver went into Ray's Grocery store, hired 2 kids on their bicycles.
Started unloading.......it got dark, and started raining
But....they were able to use their cell phone lights :)
Next am Driver showed up, unpacked the rest of our load into a
metal building on our property.
Told my husband," you have an SUV, you can move
everything into the house yourself!" $15,189.56
Driver just left...…..told us he hated his boss and his job !
Arrow told us " well, we didn't charge you for the items he didn't load" (Aren't we lucky?)
At least they didn't use the mattress for a loading ramp like they did with the 89 yo ladies!....
Oh, that's right we don't have a mattress because THEY REFUSE TO LOAD THAT!
Review by ItsDavid Allmer6 months ago
My wife and I had to move because I got a new job opportunity in Nevada. We lived in Maryland, practically our whole lives and this is the first time either of us made a cross-country trip. We decided to hire a moving company to help with the move. My wife and I shopped around for different rates and most moving company’s prices are outrageous. Then we found Charter Van lines. They offered the best service for the lowest price. All we had to do was sit back and watch. They packed up our belongings the right way, to prevent damages. They even offer a movers guarantee, which many of their competitors do not. My experience with their company was great. If I ever move again, I will be sure to call Charter Van Lines.
Review by Bair Khatumal7 months ago
When my fiancee and I decided to move from Missouri to Texas we had no idea how we would manage to make the trip with all of our belongings. Charter made it quick and easy. Their customer service representative was fantastic and their movers were very professional. None of our belongings were damaged in the move and nothing was lost, something I was definitely worried about hiring someone else to handle the move. If you are considering a move from one state to another I cannot recommend Charter enough, they will save you a ton of time and grief and you won't have to worry about any of your belongings coming up missing like with some less trustworthy companies. I'd give them 6 stars if I could but unfortunately, they only allow 5.
Review by Taahira7 months ago
This is the worst moving company ever. Daniel is a lier. He is going to be very nice at the beginning. As soon as he took ur money. U never going to hear back from him. The worst, they don't have a truck. They will send some Spanish liers to steal ur stuff. They took my bed frame. Please stay away from this company. Do not deal with Daniel. Don't deal with Daniel. He is a lier lier lier ....
Review by Anaies Paponja7 months ago
Two days later I received a call from Daniel Stevens. The representative explained he had more experience than my particular salesman Mark Ryan and that he wanted to talk to me to find out why I changed my mind. Again I simply reported we were no longer moving and did not need their services any longer. He refused to accept this as an answer and continued to ask me the "real reason" we were cancelling. He quickly became more and more agitated and became quite unprofessional. He told me I was a liar and that as I'm from Utah I must be Mormon and certainly Morman's aren't permitted to lie. He questioned my moral character then said "I hope you're going to church tomorrow" and hung up. As it was not clear from this conversation that the refund would be processed I sent two follow up emails and called. No response to the emails but when I called, after a brief hold, was told the refund was being processed and that I would receive a confirmation email. That was 4 days ago and still nothing.
Review by Tatts7 months ago
Sometimes in life you just have to get away from the daily routine you’ve been in for so long, and I decided that the best way for me to do that was to move across the country. Moving from my place of birth, Houston, Texas all the way to Pennsylvania. At first I was worried about the hassle of taking all of my belonging from one point to the other, until I found Charter Vanlines, who made all my worries disappear. With friendly faces that exerted trustworthiness, affordable prices, and great communication I was easily able to get all my things moved over to my new place. Using Charter Vanlines was one of the best choices I made during this drastic change in my life, I highly recommend this company and their services for any moves in the future!
Review by Geeyong7 months ago
Honestly, who likes to move? Not me! I have a full-time job, 2 kids, and a house full of memories to pack and unpack in a different state.
I’ve used a different moving company once before and didn’t like the experience. So you can imagine how hesitant I was about doing this all over again.
I’m so glad I went with my gut and chose CHARTER VAN LINES. Everything went smoothly from start to finish. The movers were extremely professional and handled all my possessions with care.
It’s really hard to find a company that works with such passion and takes pride in what they do. I’ve found that in CHARTER VAN LINES. Hopefully, we don’t have to move again, but I know who I’m contacting if that time ever comes!
Review by Cannalad8 months ago
I sent my info online to ask about the price, they called me back and gathered some information, the man told me the total will be 696$ but he will makes a discount so the total will be 969 (yes the price is increasing with the discount don't ask me how), he said give me your credit card number so I asked him to send me the bill to review it before paying, he kept saying no pay now, I insisted and he insisted, we spent around half an hour just saying please just send me the bill and I will call you back but he was only responding by no give me the numbers of your card...so I told him that I don't have one but I will call my father to give me his, he insisted not to end the call and have a conference call with my dad, I told him I want to awake him from sleep but he kept insisting, I told him that my father is outside the country and living in a different time zone, but he kept insisting, I said just send me the bill, he said we will give you 300$ discount, when he sent it it mentioned the total is 1396$ (yup more discount with more price rising) he kept refusing to hang out, then he said use another card than your father's, I told him that I don't have one, he said then how do you pay your bills and gas and grocery (which is not his business), I told him that I had one but it expired so I'm paying with cash, he said no you can't do that you have to contact the bank one month before the expiration and what you are saying is a lie, I told him that my bank is outside the US and I have to be their in person to have a new one and that will take time (still not his business), I told him that I will get back to you, he said the discount will be gone, I said I'm fine with it I don't have the credit card now anyway so when I have the number I will call you back, he said no just call your father while you're with me, I said sir please I can't let me just get back to you I only called to know the price not to make a ship now, he was no pay now or the discount will go, I said I will try my luck, he started screaming and said will you know you have to stop playing those games you will end up with bad luck through out your life and you will only get bad services as you deserve...I ended the call before he finish
Review by Yoli8 months ago
Charter Vanlines were a great choice when deciding who to assist us with our family's move. I was impressed from my first phone call where I received my quote, all the way up until the last box was unloaded. They were friendly, hard working and quite honestly made the entire moving process so much easier than it would have been if we had not decided to hire someone. We would give them a 10/10 without a doubt, and would recommend them to anyone who needed help with their relocation needs.
Review by Kimmckee8 months ago
Horrible service..Do not recomend. Company need to be honest to their Customers and not lying saying staff will be delivered from 1- 7 days and it took 3 weeks, one day for us to get our staff delivered.. Some staff broken and boxes falling apart after being in a warehouse in Chicago for 3 weeks.On top we got over charges of additional 2000.00 at pick up..
Please do your research on all Moving Companies to avoid the hassle I had to go thru for 3 weeks
Review by Fuerte Gudgen8 months ago
Charter Van Lines has exceeded our expectations as a moving company! As our parents are getting older, my husband and I decided to make the move back home to Pennslyvania from North Carolina to be able to assist them. We had contacted several other moving companies and we came across Charter Van Lines. They really blew us away with their great communication and amazing customer service. Their prices are extremely competitive and it was a perfect fit for our family. We were so worried about our things, but they arrived on time and with no damage! We couldn’t ask for better with a moving company. I would recommend doing business with them to anyone in the market looking to move out of state or across the country. Give them a call for a quote, you will not be disappointed!
Review by Nailsworth9 months ago
Charter Vanlines was an absolute life saver during my family's move from Michigan to California. They arranged everything from packing to unpacking in our new home. They even made a list of all of our items so I could make sure nothing got lost in the move! Their customer service is amazing. They’re friendly and super helpful, suggesting things I never would have even thought of. They made sure we got the best professionals to move our things and we had support from the minute I called them until we got to our new place safely. Moving across country was really stressful, but they took a huge weight off my shoulders in helping us move. I am so thankful for the team at Charter Vanlines!
Review by EilR Balmeros9 months ago
I'm glad we trusted Charter Van Lines! I recently had the pleasure of working with Charter on a move from Washington DC to the Philadelphia area, I was initially anxious because we didn't have much time to plan due to it being for work. I called a few companies, left messages and even set emails, and Charter was the first to get back to me. The team I worked with was so kind and caring, they treated us as family from start to finish and made sure everything was scheduled properly. I would recommend Charter Van Lines to anyone, I've worked with other companies in the past for smaller moves and was still feeling stressed, but with this move with Charter I was at ease and able to focus on getting settled into my new home.
Review by Prodac9 months ago
I recently had the opportunity to move out of state for an amazing new job! Trying to find a reliable mover to take my items across the country for me was such a hassle and i was tired of all the calls i was receiving. Then Daniel with charter van lines called me and I am so happy i picked up his call. His help took away all the stresses i had with my move and now that everything's delivered and been placed in my new home i couldn't be happier with my experience with this great company!
Review by Nancyxox9 months ago
Charter Van Lines went above and beyond my moving expectations. Moving in general is a hard enough, but moving far away is even worse. However, Charter Van Lines made the move simple from the start. Beginning with the quote, which was reasonable and fair, to the movers who are friendly and accommodating. My personal items were safe and sound after reaching the new place, which was a top concern for me. Charter Van Lines made the scary task of moving into a pleasant and stress-free experience. Without them, I’m not sure how I would have been able to move.
Charter Van Lines is a moving service you can trust to move you over a long distance. It is clear the company is an expert in state to state relocations; I highly recommend them.
Review by Meylsa10 months ago
This is one of the best company. Actually its the best company. I was moving from las Vegas to Florida and all went on well all my items were handled carefully and professionally. I had no broken things .my last movers made me go into losses but I'm grateful with Charter Van Lines they are the number one movers around
Review by Lizg10 months ago
First National Van Lines is the only place you need to call if you have to move long distance. They will make sure your belongings are safe, secure and delivered on time. We have a big family and everyone has a bunch of stuff. They pack everything together instead of trying to charge you for extra space you don't need. Everything is organized so we know exactly where everything is as soon as we get to our new home. Also, we have too many breakables to take in our own vehicle, when we arrived at our new home 8 hours later, not a single one of my dinner plates were broken. If we ever need to move again, we will definitely be choosing First Nation because they not only deliver your belongings, they deliver quality.
Review by KadavalloreKannan10 months ago
I moved across the country (from East coast to West) and they made it so easy and seamless. I was impressed by their professionalism and how detailed they got with explaining how the process worked. They made my move so much less stressful! Thanks guys!