Charlotte Russe Reviews

They size chart for jeans is completely incorrectly and they have the worse return policy so you have to pay for the returns. I purchase 4 pairs of jeans from their website and bought sizes I would not normally buy except that I bought the recommended size based on their size chart. The jeans were 4 sizes bigger than me and now I'm stuff with paying for the return. I think this is highly unfair

They have the worst return policy in the USA they lie to make you buy and after you buy oh sorry only exchange or store credit and cus of corona you can't even try so once the item is out of the store bad luck and when you try to contact a manager they'll tell you sorry we can't do anything what kind of business is that

same issue as others posted!!! THEY DO NOT REFUND YOU PROPERLY- how can companies get away with this??? and the customer service just STOPPED responding. Negligence, disrespect, POOR customer service

I ordered some clothes online recently. I got them when they were expected to arrive, in the right size and color, and without anything damaged. This is the only reason I gave 3 stars. The problem that I have with CR is that the clothes are very flimsy and they clearly charge far more than the garments are worth. There are no reviews on the site, which is very shady to me. It's clear as to why, because one of the items I ordered is shaped so strangely I'm not sure who it would fit. I ordered 3 items, two of which I considered returning, but decided against because it sounds like it would be more trouble than it's worth. I am disappointed in the experience to say the least, and I can't even leave a bad review under the items I didn't like.

This use to be my favorite store because I'm a very small petite woman and it's hard to find xs clothing with my style and Charlotte Russe always has the perfect affordable clothes that fit me . I ordered tons of pants since they changed owners and I literally couldn't be more disappointed. They claim they "fixed" their sizes. For what?! That made it so much worse I literally ordered everything I'm xs or xxs and I get a whole bunch of crap that literally look like a large and will NEVER fit me in sooooo disappointed, if your a small girl and you use to buy from here forget about it their a worthless company now. The photo I posted, the red pants are from Charlotte Russe and claim to be "xxs" next to them are pants in a regular small that actually fit. Please explain to me how this is suppose to fit someone who wears "xs" . HORRIBLE

Charlotte Russe used to be nice, but now with the new ownership, it has fallen to pieces. I spent over $100 and was not made aware of their new return policy. If you buy it online, you must return it via mail. Oh and if the item you purchased is less than $6.95, even if you're sending back $50 worth of product, they won't accept it. The customer service team really does take 2+ days to respond to one email, and they never answer your questions directly so there's always still confusion. Then you email them again and have to wait another 2+ days. I would never recommend shopping here anymore. Half the clothes I ordered were cute and fit well and the other half were terrible.

Charlotte Russe used to be nice, but now with the new management, it has fallen to pieces. I spent over $100 and was not made aware of their new return policy. If you buy it online, you must return it via mail. Oh and if the item you purchased is less than $6.95, even if you're sending back $50 worth of product, they won't accept it. The customer service team really does take 2+ days to respond to one email, and they never answer your questions directly so there's always still confusion. Then you email them again and have to wait another 2+ days. I would never recommend shopping here anymore. Half the clothes I ordered were cute and fit well and the other half were terrible.

If I could give negative rating I totally would, the online site which is back is such a SCAM!! Do not buy anything online, don't get fooled by the sales! You will never get your items and they wont respond or refund yohr money. I've ordered 3 pairs of shoes on Nov 24 and they still haven't shipped it, also stopped replying to my emails. On the website they stated that it will be shipped next business day but its a LIE. WORST COMPANY EVER. No wonder they got bankrupt, it's sad I used to love going to Charlotte Russe stores. I just hope some people might save money by this review.

If I could give this place zero stars, I would. Where do I even begin. I use to love this store. When I found out they had reopened. I purchased some items, to later find out. They would never arrive. I had purchased my items beginning
of September. The last update through UPS. Was on the 12th of Sept. I found it strange that I did not see any changes in the status about a month later from my purchase date. I reached out to Charlotte russe customer service via email and of course. They seemed helpful at first and made it seem like they were looking into it.....they even mentioned. If my product did not arrive some time between Halloween. They would issue a refund. Well that was not the case. They then send me some form I need to fill out. As If it was from my end that my merchandise has never arrived. Please save your money and do not buy from Charlotte Russe. Whoever bought them out. Is a complete scam!!!! They just keep giving you the run around. That they are looking into it. BS! Finding more reasons to buy themselves more excuses.

This company is stealing money from customers by not delivering their full orders to them and then not refunding the money!

I bought clothes not too long ago on line from the New Charlotte Russe. I was so happy when they reopened the stores since I would shop there frequently. It took a week and a half from the order date for them to ship out the clothes. When I finally got it, I saw that a few things weren't how they looked online and I went to the store near by to return. There I found out from the cashier that they have strict orders from corporate to not accept returns or exchanges at the store. I would have to mail the items back to them and pay a re-stocking fee. I looked over their return policy on their new website and there was no mention of this. (Keep in mind, the old corporate allowed returns in store). I was informed by the worker that they did this because they would loose a lot of money with returns...duhh... I was no longer able to return the items by mail since I found this all out after the 30days of ordering and they would no longer accept it.
I wrote an email to corporate asking for help in the matter and I still have not heard back. Not worth the hassle of shopping here anymore. Clothes are cheap which was good, but so was the material.

I had a $100 store credit to Charlotte Russe before they closed. Now, upon announcing their store closings I would've used it, but then they very quickly announced they'd be reopening under the SAME NAME. However, now my store credit is apparently invalid despite it being the same store, and there isn't even a customer service number I can call. I used to love this store, and in return they have robbed a loyal customer.

Reading these reviews, I'm not the only one they're robbing. Stay far, far away from these crooks. They should be sued!

I bought several items from Charlotte Russe and one item was not delivered. I emailed them several times about it and they never responded.

I'm something of a 'shoe queen' and used to buy a lot of shoes from Charlotte Russe.

That was when they had a broad range of cute styles in a broad range of sizes. I wear an 11 and finding cute / fashionable heels is a challenge that this site used to meet admirably.

Nowadays their selection of 'larger' sizes is pretty grim and I drifted away from them to other sources - but I wish they'd figure out that girls feet are getting bigger and they should keep up with their customers' demographics.

Just hoping someone sees this review and it strikes a chord. A girlcan always hope, right?

I was supposed to receive a refund but kept getting the run around from customer service. After several emails back and forth they said someone from the "store team" would contact me. This was back in November 2018. I never heard from anyone from the "store team" and wasn't refunded my money. Horrible customer service and company!

I have been waiting for 12 days to get my order, it should have been here by now, they said it will be here Saturday, and now I check again and track it the package now says the 11th so that's an additional 3 days. Plus they chose Smart Post which means the package will be delivered to some random place for me to have to go pick up instead of being delivered. It has taken me months to find the perfect dress for my sons's wedding next week and now I have nothing. I will never shop here again or step foot in their store, It's a shame because I like their store.

I ordered some items from the web site on January 18th , it did not ship out until the 21st. I checked the estimated arrival time it first said the 23rd now it's saying the 28th. My first order arrived yesterday and one of my sweaters smell like a damp basement.

I purchased a chenille sweater from here. The care instructions said to machine wash on delicate, so that's what I did and the sweater practically fell apart. I contacted them and explained what happened and asked if I could return the sweater and they told me to use the return label that was shipped with it. Since I liked the sweater before I washed it, I threw the return label away. I asked them to email me another and they said that was not possible. So when i told them to forget it because i would just write a bad review and take the loss, instead of just giving ne a refund, they sent me another horrible sweater! So I again followed the care instructions only this time I put it in a mesh laundry bag first, as I thought maybe that would hold it together better. It didn't. So in the end I got two horrible sweaters that fell apart in the wash that i ended up throwing away. Bottom line is terrible clothes and terrible customer service, hence the terrible review.

I just recently made my first purchase online. Charlotte Russe jeans are my absolute favorite and they were even cheaper online than what I normally pay for them. In addition to the jeans I also ordered sweaters, jewelry, and shoes. Everything was delivered very quickly, exactly as described and packaged very well. I will definitely be placing another order.

Charlotte Russe stores in malls usually look like indoor garage sales, so I hate shopping in-store. However, I love online shopping at Charlotte Russe. I pick out at least 10 clothing items per order and they always come on time. They quality of their clothes is not the best, but you get what you pay for. For the price, I'm always very satisfied. I have yet to have a bad experience and recommend this website anyone who likes online shopping and trendy stylish clothes!

Don’t order online! You have to pay for shipping and to return items. I sent two orders back in one package and they charged me $14. Their crappy leggings aren’t even worth that. I’ll be telling everyone not to order from them.

Never had an issue with them. They have good deals and decent quality for the cheap price. The shoes aren't always the most comfortable but it is a fast fashion store so what do you expect. I never had issues with customer service, in fact, when I did have order problems they always responded in a very timely manner and were very helpful.

I can't ever find shorts that work for me and Charlotte Russe is absolutely amazing and all of my shorts fit perfectly, and the tops I ordered too! came just in time for game day!

I ordered and paid for 2 shirts and two skirts. They email me saying only one skirt was shipped because the rest were sold out. I was not refunded yet and it has been over week. I even wrote them an email and no response yet.

Not only was my first shipment completely cancelled by them, but my second order has YET to be shipped out. I did not receive a call from them regarding the 1st one until the 5th, and mt order was placed the week before. This order, with expedited shipping, is still being processed. Other companies have orders ready to be shipped Monday morning and this o e has yet to be shipped as of noon on Monday. I need this package by Wednesday. Terrible company to purchase things from online. You dont EVER get your package by the time you are supposed to get it, and if you have my kind of luck, the order itself gets cancelled ny them. DO NOT PURCHASE ONLINE.