I bought a ring for an engagement however my fiance did not like the ring style that I picked on the website.
The customer service team were really understanding and helped issue a refund even though it was out of the international return policy by a couple of days.
I would recommend them based on the good customer service I received and the ring quality.
Review by DanaBrown6 months ago
Amazing product, super happy. Looks amazing. Don't waste and spend your money on a diamond when you don't need to. Not sure about Charles and Colvard setting the stone, as I had it done elsewhere, but the Moissanite itself is gorgeous and nobody makes them better than CC
Review by UncleTim10 months ago
Rubbish yellow looking stones that getter duller as you wear it.. Cost £300 and even sent it back as a complaint at my own cost to Moissonite UK and they said there was nothing wrong with and offered me an up grade !!!!!!! and to pay a load more money to them!!! laughable absolute rip off and i sincerely hope they go out of business.
Review by Gerita2 years ago
I think moissanite looks amazing, I bought stellarit moissanite and it looks fantastics on my engagement ring.
Review by Ezabelle2 years ago
DO NOT BUY FROM CC MOISSANITE. They will NOT fulfill warranty. Total joke. If you buy from a "walk in store" rather than someone like Ebay, get it in WRITING. Stones will fall out rather quickly and they WILL NOT UPHOLD warranty. RUN.... My humble opine only. Do your due diligence!
Review by Gabysita3 years ago
Bought a stone from them and it was fake. Within 24 hrs then send another stone, by regular mail, and it too was fake. Do not buy from these people. Scam artists all the way!
Review by Lein3 years ago
Shopped for 2 years and finally saw the ring of our dreams at Moissanite.com
Bought a 2 carat "estate" ring for my wedding ring. Beautiful. So many people would comment on it and women would stare at it from across the restaurant.
But then the problems started. Within 2 months some of the smaller stones had fallen out. Took weeks and repeated calls before customer service would respond. Some snippy woman immediately said "It's been 30 days, you can't return it."
She finally agreed that it was under a1 year warranty and she would send us the FedEx envelope. It didn't come . Took another 6 weeks of back and forth, ignoring our calls, and more promises that the envelope was on the way before we finally got it.
A couple of weeks later we were contacted by a jeweler in New York. They had sent it to the wrong people, so they were forwarding it to the correct place.
So, it was finally repaired and returned to us. 3 months later more stones fell out and we went through the same runaround with customer service delaying repairs for months.
When I returned it,I also asked them to straighten the setting on the central stone since it was tilting to one side. They didn't.
2 months later another stone fell out. Only because of all their delays, it was out of warranty.
I noticed that they responded to someone saying that it wasn't them because they don't use wax molds. So apparently, they read these comments but still don't care about their quality of customer support.
The Charles and Colvard patent is just about to expire. I suggest buying from their competitors.
Review by Longfoto Skjerning3 years ago
As an update to my previous review. I took my rings to a local jeweler. They laser soldered them together, and I have not had a problem. So as I stated in the first review, Moissy stone Yes, but take it somewhere else to have it set. You'll love it!
Review by Jaymarie3 years ago
i am contacting their customer service before buying a ring from them. Here is the conversation below. I don't mind if they are only providing 1 year warranty but don't fool your customers by a wording game.
Review by ShGray4 years ago
Bought a 800+ ring that was damaged due to normal use for an active person. Ring was sent back to moissonite.com and they at first promised it would be taken care of free of charge, and that there was no problem. Months later, they decide the ring is too damage to be fixed and slap me with a 300$ bill to fix it. Stuck between my wife and the bill, you know I chose to pay it. Besides the double cross on the warranty, the company consistently failed to call me when they said they would. Double fail. One star is warranted for this kind of service.
I'm very unimpressed.
Review by Bhvnkn Stobinski4 years ago
(See bottom for update)
I paid for an engagement ring during a 25% off sale and received an email two days later from GlobalShopex (the international checkout company moissanite.com use) saying the item was out of stock. I chatted with Khalilah on moissanite.com and "They don't have access to international orders, contact the checkout company". When I pointed out how ridiculous it is that the company selling the ring doesn't know if they even have the item to sell the point got through. The ring was indeed out of stock.
Now I'm $4000 out of pocket until the paypal reverses, I'ved missed the 25% off sale and don't have the ring I wanted. Oh, and the ring is still showing as "in stock" for the next unsuspecting customer to go through this ordeal.
UPDATE: I finally received the ring, once Moissanite,com had finally figured out they did actually have the ring in stock, international shipping was relatively fast. The ring is of terrible quality, the stone was about to fall out! see it here: https://youtu.be/vr5FggTIgRU
Thier sales policy is that "All International sales are final" So I'm stuck with this thing. I'm furious. I told Moissanite.com, as an FYI and to see if their quality control was interested in this abysmal product and their reply was snarky and dismissive. It really added insult to injury.
Review by Missdh4 years ago
beautiful ring - very pleased
Review by Ggarden Milukovs4 years ago
I ordered a ring on clearance. My order came quickly, but it was not what I ordered, it was a more expensive ring. I called customer service and spoke with a young woman who told me that occasionally they send out something similar but a higher value when the item ordered is unavailable. She told me she would verify that was the situation and call me back, which she did, too tell me that was what had happened and the ring was mine. Definitely exceeded my expectations. I love my ring.
Review by Jaywell4 years ago
Amazing sparkle in a minimalistic look! I couldn't be happier!
Review by Tianxiao Tillinghast4 years ago
My Forever Brilliant floating pendant is lovely, but too much of the time it flops forward so the gem isn't facing out. I don't know what to do about that and now wish I'd gotten a different setting that hangs properly.
Review by Debbiedoo4 years ago
I have ordered a few items from moissanite.com and even when the items came with a small defect or broke (chain), the customer service helped very promptly with refund and replacement. I really enjoy their products. Moissanite is so much better than the diamond!!!!
Review by Hepplevarius4 years ago
I lost a one carat diamond stud earring set in yellow gold. I was lucky enough to be able to purchase a one carat moissanite stone from you. that one was set in white gold so I took both of them to Jarods Jewelry store so they could reset my diamond in a white gold setting to match the moissanite. The goldsmith came out of the lab to ask me which one was the diamond. he said they both tested as diamond! I was able to tell because the moissanite stone was slightly larger.
Review by Boler Kalinovic4 years ago
Gorgeous! Super sparkle! Such a smart idea, she loves it!
Review by ATsac Derrow4 years ago
I've purchased both jewelry and gemstones, both are very nice and exactly as shown on the website or exceeded expectations. Quick delivery and packaging top notch! Arrived undamaged and unmatched quality! Love the guarantee and opportunity to register each piece.
Review by Fapsi4 years ago
Had trouble with a prong bending....the setting was replaced promptly at no cost to me ..including shipping.
Review by Kimja4 years ago
Was buying a gift, and needed assistance. The person I spoke with was smart, helpful and happy to help. Outstandingly good. I will buy here again, because I got to speak with a person, not an automated voice. Companies that don't employ persons in customer service will eventually lose because the quest for profit, often leads to dead ends which damage a carefully built reputations.
Review by Rajandran Barbary4 years ago
Beautiful rings. A great alternative to diamonds
Review by Nichhattar Kibirev4 years ago
Took advantage of a fantastic clearance sale and purchased a Moissanite ring. My purchase was delivered promptly, was packaged very well, came with paperwork to register my product, and I received guidance on the authenticity and care of the product. Most importantly, the quality of my Moissanite ring is awesome.
Review by Shakeen4 years ago
Great stones at a great price, fast secure shipping.
Review by Dozier4 years ago
Ordered ct studs. Earrings are dull and lifeless no fire no color. I have other moissanite purchased years ago that is Much better. Mountings cheesy. Stones cloudy
Customer Service was difficult to talk to. I tried to get info about additional pieces and would have spent $5000. phone customer service person was not able to help beyond what was printed in the online description. Which I can read for myself. They were unable to answer questions about design details or whether one of the rings could be sized or if the silver w platinum overlay could be sized. They were unable to provide details about a mounting that did not have back side pic.