Terrible customer service,
Were quick to take funds from my account. when ever i called the office and asked to speak with Chris he was never available or not in the office.
I asked for him to call me back any time. and the best response i could get was an Email sent the next day, asking what time is suitable to call. (Seriously)?????
Chris never got back to me with any progression plans or suggestions on a course of action. He advised i stop payments to my creditors as the would deal with them.
For 4 months they direct debited my account weekly.
I decided to block the direct debits, from June 3rd to Aug 10th.
I received 3 email per week regarding failed payment and stating they will try again. this Clown has done nothing but put me further into arrears.
Still.......NOT ONE PHONE CALL.
This Clown has NO IDEA.
Review by Gladgrunt3 months ago
Chris and Peter went above and beyond to help us . I had several debts and a mortgage and was finding it hard to manage . They negotiated a settlement price refinanced our mortgage and we are now paying an affordable amount each month
Thank you so much Chapter 2
Review by AmyFliss5 months ago
Excellent work I recommend anyone to go them they won’t let you down that’s the only company can solve your debt issues even worse cases Chris Mushan great advice and top with any financial situation
Review by Inkoferi6 months ago
They were really professional and helpful. Highly recommended.
Review by Irtza7 months ago
ChapterTwo lifted a massive weight off my shoulders during what was already a very difficult time. Being diagnosed with cancer turned mine and my husbands world upside down. With extremely high medical costs and a lot of debt we were drowning and considering bankruptcy. ChapterTwo worked with us for 12 months and literally saved us from bankruptcy and possibly losing our home. I cannot thank Peter Comino enough for his service and genuine compassion. I would not hesitate in recommending ChapterTwo to anyone who is struggling with debts and financial hardship.
Review by Withheld8 months ago
I worked with Peter Comino from Chapter Two for two years. Peter was excellent and I can now happily say I am debt free and much better off! Peter genuinely listens and offers brilliant strategies and advice with regard to your financial situation and leverages his relationships with creditors to achieve the best possible outcome. Highly recommend if you are struggling with your finances and want to reclaim your financial freedom.
Review by Silverlis Kambata1 year ago
Chris, John and Peter at ChapterTwo were amazing. We have managed to keep our house whilst settling all our other debts. After many years of trying with a different company we finally have a resolution. No more harrassing calls or letters. Thanks guys for finally allowing us to get on with living.
Could not recommend highly enough.
Review by Shanequa Peteinou1 year ago
In two words..."Life Changing" and "THANK YOU".
We cannot thank Peter and John from Chapter Two enough, from start to finish they were professional with superior customer service. Our circumstances had us struggling and in a mess, Peter provided amazing support to us from start to finish and managed the overall arrangements, giving great advice and guidance.
Finding someone you can trust and rely on in the finance area can be a challenge, bit like finding a good Doctor, Dentist and Hairdresser they are people you trust and will stick with for life. Chapter Two you certainly fit in this category, you have us for life now, for any future financial steps we will certainly be using and recommending your services without hesitation.
We sincerely want to thank you for giving us the opportunity to restart our story at "Chapter Two".
Review by Stevd1 year ago
Chapter Two were instrumental in getting me out of financial debt.
Having incurred significant credit card debt, and other non secured loans, Chapter Two successfully negotiated reduced settlements and provided a debt consolidation solution. Peter Comino and John Ingate were extremely professional and I would have no hesitation in recommending Chapter Two to those in financial stress. Peter and John's ability to negotiate on your behalf can not be underestimated. Make the call today, it will change your life!!!
Review by Therry1 year ago
During a distressing time of our lives we were amazed by not only by the compassion but also genuine concern for us as individuals. It was not just another transaction to be made in this world, but real commitment to obtain the best possible outcome to help us overcome the difficult financial situation we found ourselves in. We feel truly blessed to have had Peter and the staff at Chapter Two help us and see us into a brighter financial future. Thank you so much for helping us.
Review by Mansan1 year ago
I AM FINALLY 100% DEBT FREE AFTER 8 YEARS THANKS TO CHAPTER TWO `S HELP!
Peter Comino at Chapter Two was extremely understanding & efficient in this matter & he was amazing to deal with. He got debts over $55,000 reduced by 68% & I was able to pay off the rest as a final settlement to the bank.
Thank you so very much Peter Comino, Chris & the rest of the team. You guys truly are LIFE SAVERS!!!
P.s I have no idea what the person who reviewed just before me is talking about. Surely they cannot possibly be talking about the same Chapter Two company that I have been dealing with for a while now. Please get your facts straight before you write a review!!!
Review by CarolineD2 years ago
They were able to refinance my property and pay off all my unsecured debt even though I didn't have enough equity.
Chapter Two comes highly recommended.
Review by Cockatiel Winckley2 years ago
Great experience. Chris and John were amazing to work with.
Review by Aazar Caramuche2 years ago
Terrible experience with this company.
First of all the person who was dealing with our enquiry was very arrogant ...would not give us any details about the finance company they wanted us to use. Made false promises about what they do with regards to remortgages for debt consolidation . Any time we sent messages with any questions about our situation he would take forever to get back in touch...and when he did get back in touch he would totally disregard any questions we had and would tell us information we had not asked.....he was very evasive. He also wanted us to sign an agreement before we had even read anything the finance company offer. When questioned about this he became quite angry in his email to us. We where very suspicious in the end didnt trust them enough to use them.
Review by Banstead2 years ago
Highly professional service - definitely a better experience than dealing with the banks and creditors on your own!
Review by Jmeister2 years ago
Great team with a great result. Highly recommended
Review by Harrell Ferrossa2 years ago
What an extremely knowledgable, helpful & understanding team they are at ChapterTwo. Highly recommend them to anyone. Thanks ChapterTwo.
Review by Preggy2 years ago
After seeking support from a range of other debt companies, ChapterTwo provided the best solution for my particular issues and kept me informed of all important movements. Would reccommend to all!
Review by RossR Khalizev2 years ago
Excellent company. Very helpful and very interested in you and your needs. Highly recommend
Review by Teghan Barrou2 years ago
The team that work at Chapter two are professional and diligent.
I would highly recommend them to any one and everyone.
Thank you for your help!
Review by SprzedamTapczan2 years ago
Fantastic service. Thoroughly professional team who handled my issues with discretion in a timely manner
Review by Aoki2 years ago
I was in so much debt and had no idea what my options were to reduce my debt. That was until I contacted ChapterTwo. It's amazing what they can do to help and I have already halved my debts! Thanks guys!
Review by Intelligal2 years ago
Review by Dyquil2 years ago
Chapter Two were fantastic in eliminating my debts and were so professional. They treated me like family. Now I am back on track with my financials and couldn't of done it without them. I would reccommend them to family and friends. Thank you :)
Review by Cordia2 years ago
Was delighted with the service I received from Chapter Two, was always able to discuss the process day or night with the consultants which made everything much easier and clearer for me. Would certainly use them again if the same situation arouse.