Hi, I made a swap of 10 ETH to BTC using myetherwallet so I had no idea about changelly terms because it was inside of myetherwallet. After almost 2 hours of waiting for the BTC, I saw that I did not receive it and went to changelly live chat, they told me that my transaction has been flagged by there risk scoring system and I need to contact there security via email so I can do the KYC. After I sent them an email I got this answer:
Upon successful completion of the AML & KYC verification, the transaction which has been previously put on hold will be processed. Please note that the rate is fixed since the exchange has already been completed.
Security & Anti-crime Department,
After I completed the KYC, I got this answer:
Thank you for your query.
Also, we kindly ask you to upload a liveness selfie. You can make it in the same application.
Security & Anti-crime Department,
After I upload it the liveness selfie, they start asking questions about how I received the ETH, official proofs for purchasing the ETH. I answered there questions but no BTC or refund of my ETH.
They clearly confirmed to me via email that after I will complete the KYC, I will get my BTC "Upon successful completion of the AML & KYC verification, the transaction which has been previously put on hold will be processed. Please note that the rate is fixed since the exchange has already been completed."
BUT, what happened? After I completed the KYC, they did not sent me the BTC, they asked for a liveness selfie. After I provided the liveness selfie, again they did not sent my BTC, they started to ask other questions.
So what is this changelly??? You confirmed that you will pay me the BTC after I will complete the KYC but you did not provided it!
I want my BTC worth $2500 or I want my ETH back!
Review by Ramaz1 month ago
Got confused for a moment and within a few minutes support clearly explained what's the ongoing situation.
To use crypto transfers we as a customers need to get educated about blockchain and have basic understanding how altcoins behave when trying to buy them.
If you ask the right question and back it up with transfer evidence - support is more than able to help you!
Review by NetlerX Varsavskij1 month ago
my 3 btc confiscated. Because scam website. Support is very bad! 3 I can't get BTC back. they do not return. I think they stole my money
They don't help me. Never use this service.
Transaction id : qrefy611o5uxjej2
Review by Tanbed1 month ago
We all know how important our crypto is to us. I sent a large amount of crypto without a tag. when it was needed... that's when the panic sets in.... first thing I did was contact the 24/7 customer service they made me feel better right away assuring me that my crypto was safe and it will take some time but a refund will be issued.... I finally got it back today and wanted everyone to know the can TRUST CHANGELLY
Review by Shorouq Korpieski1 month ago
You are the best, I can't explain how much gratitude.
Rates are COOL, Exchange is minutes... I love you Changelly! Thanks for the service.
Review by Vcs1 month ago
I have had a couple of problems and had to contact the Online Support Team for help, this is my second time getting myself in trouble.
I must say they have 1 of the best and awesome Online Support Teams for Help! that I have ever encountered yet! They make it quite easy for you and answer anything you can throw at them. They are quick at what they do and solve your fixes or questions that you have. Hopefully I don't have to use them again but if I do I know I will be well taken care of!. Thanks so much for the help! 5 Stars
Review by Upsurfer1 month ago
I was having issues transferring btc for exchange on changelly due to coinbase outage, when coinbase finally came on, I sent the btc but the exchange rate had dropped significantly. However I was refunded back within the shortest possible time.
Review by Kodiaq1 month ago
I'm pleasantly surprised by the friendliness of this exchange. Registration is very simple, everything works intuitively, and if there were any questions, support helped to quickly deal with them
Review by Siiner Stanlet2 months ago
I could always come at any time and make a quick swap of the currency I needed. It's nice that there is an opportunity to fix rates in order to avoid losses due to volatility in the exchange. This is not the first time it has saved my money.
Review by Leonerd3 months ago
Used the service to swap/exchange some crypto coins from one coin to another. I used the integration from Coinomi wallet, super easy, you can exchange coins in a few clicks and it's ALMOST impossible to make mistakes (yet I still made a mistake...)
It went well for most of the transactions, but I made a dumb mistake in one transaction so I had to reach out to their support team. The support team was very helpful in resolving my problem and helped me to get my funds back in a timely manner.
Would definitely use this service again, it's so much easier compared to using a regular crypto exchange. Would give it 4,5 stars, but that was not an option.
Review by Runswithabigdog3 months ago
I have already saved a lot of my time making swaps here. This is really easy to use and fast platform that makes it possible to exchange in a couple of clicks, which I like. The last time I swapped Bitcoin Cash to NEO. The course was very profitable, the coins were delivered quickly.
Review by Pavel3 months ago
Annabelle is super awesome!!! I would use Changelly again for sure. My transaction failed and she helped me find it and pushed it through. And within minutes it appeared in my wallet. She did it again for me for another coin that i lost months ago. Kind of like a detective Lol. She's super professional, patient and helpful. Thank u Annabelle I will tell my friends about Changelly : )
Review by KBPrints4 months ago
They resolved my issue within 20 minutes. Responds to my emails within 5 minutes. I am most impressed!!
Review by Betto4 months ago
I had a miner hiccup with an Ether transaction, lodged a ticket with support and had a response within minutes, moonPay were all over it too and the matter was resolved in about twenty minutes.
Sign up, pay coins delivered.... that easy...
Super easy, Super support.
(i'd have given them five stars but there is always room for improvement!!)
Review by Ioakeim4 months ago
changelly is a awesome website with such a nice guys i love them fast safe and kindly they care about client they are so good....
i lost my 435 BNB they helped me very fast and very kindless to make it back (REFUND)
thank you guys you are best...
Review by Nomatch5 months ago
So this was my first taste of buying XRM through Changelly and I'll definitely be back soon. Kim on the chat was great and cleared all my questions up quickly.
Review by Aleksis6 months ago
I exchanged about $740 worth of one coin and received back about $592 of another coin I was switching it with...wtf???
Review by RifLo6 months ago
The support team is the BEST.
I was wrong in change BCT to USDT.
I send my BTC address for receive. I confused ....
I didn't know what I should to do...
Because the transaction was completed and the BTC was subtract in my wallet.
With the best wishes for Changelly.com and their all team Specially Support Team.
Review by NYCGirl Misacavage7 months ago
Comment that Changelly.com is a great exchange! and very kind attention every day! I recommend it!
Review by Ibkargbo Vanslambrouck7 months ago
Changelly is by far my favorite site for coin trades. There are other sites but, none match their customer service and the shear number of coins they offer for swapping. I contacted customer service for an issue at midnight my local time and guess what? They answered in seconds and took care of the problem. I have no complaints about Changelly. Highly reccomended!
Review by Waynejobeybuilding7 months ago
Thanks the agent Kim very much for solving my problem, he is very patient and professionalI feel very relieved
Review by RobynBlondie7 months ago
On of the best crypto exchangers of the market. Fast, easy, no KYC
Review by PeterNewman8 months ago
The support chat was really helpful and professional and took his time with my case and we got it sorted. would recommend 100%
Review by Satou8 months ago
Have been doing business with Changelly for over 3years, have sent over 100k in funds and we have not ever had an issue! The few times we had an issue, it was quickly fixed by Changelly customer service! Always! :-)
Dont believe people who call Changelly a scam because when you try it you will see that it truly works!
Review by Boult8 months ago
i just wanna say i love this site since come out in the first time thanks changelly,great services...
Our reviews are aggregated from multiple sources to give you the best overview about changelly.com.
Changelly is the leading cryptocurrency exchange providing the ability to instantly and seamlessly exchange over 100 digital assets at the best market rate or buy them using a bank card.
Operating since 2015, Changelly has attracted over 2M registered users from around the world. Currently, the service processes more than 15K transactions weekly with a monthly turnover of around 60K BTC.
Changelly offers its API and a customizable payment widget for any crypto service that wishes to increase its turnover. The exchange provides its Affiliate program with a quite appealing revenue share mechanism. Changelly is a partner with Jaxx, Coinmarketcap, Breadwallet, Mycelium, Coinpayments, Uquid debit card, Coinomi, and other prominent companies.
We offer you an intuitive interface, the best exchange rates and secure transactions. We aspire to establish mutual trust with our clients; thereof we don’t have any hidden or unreasonable fees. We always charge only 0.5% fee and that’s it, full stop.