From the customer service when I dropped off my car at Townsville depot to arrival in Minto depot for pickup. Arrive well in advance of the expected day and they were very flexible with my pick up dates as obviously the car arrived a lot earlier than expected. Would definitely recommend this company, their professionalism puts me at ease.
Review by Kries2 weeks ago
I used CEVA to transport my Porsche 911 from Brisbane to Sydney. They offered a range of service levels (covered truck / vehicle wrapping etc) and delivered door to door within 4 business days.
Everything went smoothly and the cost was very competitive.
Review by Tomilayo Abanobi2 months ago
Final quote was cheaper than initial quick quote which was a good surprise!
My car left WA sooner than expected and arrived 2 weeks earlier than the estimated date in NSW. Professional service and very easy to deal with. Car tracking was really helpful.
Review by Lizandro2 months ago
I would like to say that my experience in NSW was quite poor, while in *** was excellent. I'm rating this 5-stars as *** from ***toria was able to turn around a very poor experience prior to my car arriving in ***toria. She went over and above to assist me in receiving a car a certain day, fully understanding that the next business day I had all my *** *** and Inspections lined up. I really do appreciate this extra care to accomodate my reasonable requests. Would definitely recommend *** and Ceva. If only everyone in the company was like her.
Review by Jowarlie3 months ago
Initial call was slightly unsatisfactory. The person who took the call was not as helpful and forthcoming with information as I had expected. However, once we got a quote etc things improved. Processing at the time of delivery and on receipt of the vehicle in Perth was highly satisfactory. Car was well looked after in transit.
Review by Elegia Wemble4 months ago
During the past 12 months I have used Ceva to transport my vehicle from one end of the country to the other multiple times with and without luggage. Their service is always paramount to that of any other transport company I have used; they always ensure their customers are looked after and the vehicles are taken care of. I would highly recommend using their services to anyone wanting to transport their vehicles. Thank you Ceva!
Review by Delainie4 months ago
The service was fantastic, car picked up in Adelaide and dropped of at our nominated address ahead of schedule. The one negative is that your over seas call center is very frustrating and very hard to converse with, I rang three times and spoke to three different people and had the same experience each time. I highly recommend finding a better call center
Review by Tingna4 months ago
My car was picked up on the arranged day in Brisbane, and delivered to my home address in Adelaide well within the estimated delivery time.
The truck driver called before coming to my residence to make sure someone was home on the day.
He was very friendly and obviously keen about his job and had a passion for cars.
I should most importantly add that the car was delivered in perfect condition. Very happy.
Review by Frill4 months ago
Great work Ceva.
*** and *** in your customer service team are 2 very pleasant young ladies who were flexible and responded to my emails immediately.
Collection and arrival of car all on time and the car was delivered 3 days earlier than advised.
Car arrived a little dusty but in excellent condition.
Thank you to the CEVA team - Well done.
Review by Priyes4 months ago
The reason for 4 and not 5 stars is the difficulty presented when booking, due to service staff with very strong accents, this makes booking unpleasant, constantly repetitious with failure to take down correct details making it necessary to utilize 3 staff just to give basic booking information that should not have taken longer than 12 mins to acomplish
Review by Gilio4 months ago
Good experience tracking on journey would have made it easier to plan the collection from our point of *** collection was pleasant and straight forward.
Review by Margurita Schoorlemmer5 months ago
Easy to deal with. Kept us updated as things progressed. Liked the ability to track car movements.
Review by BBoyd Dikikh5 months ago
The process was very easy. The only minor item of note was that when I originally called for a quote and to discuss the process the call centre operator did not seem to know about the car details although I provided make and model. They sounded like they were not in Australia. All other aspects went very smoothly and all staff I dealt with at the two depots were excellent and very professional and friendly.
Review by Eunhwan5 months ago
very professional and efficient throughout the booking process...
Review by Ustomer6 months ago
Congratulations on an excellent company. Wonderful staff. The *** at the desk in Perth and Adelaide were so friendly and fun.The transfer process extremely efficient and prompt. I can't speak highly enough of you all. You turned a stressful prospect into a really enjoyable experience. MANY Thanks, Kind Regards, *** ***
Review by GRPilot Anikiej6 months ago
From our first phone conversation, the Reception personnel and the Lady who received and reviewed our vehicle at Pinkenba, Qld .to the personnel at Truganina, Vic. We have yet to come in contact with a more friendly, efficient, motivated and professional group of people. Congratulations and Best Regards Patrick ***
Review by Bafford6 months ago
The delivery of my vehicle came 3 days ahead of schedule which was really great. Very professional, efficient and swift service
Review by Lomotion7 months ago
Have moved 4 cars now with CEVA. My issues would be as follows:
1) No feedback wrt a condition report when dropping the vehicle off. You drop your car and leave with no paperwork at all. Quite disconcerting.
2) Tracking service update is very slow. The car has usually arrived and the tracking still shows its departure from port as Planned.
3) On the last car movement the vehicle was late with no notification.
Review by Anoula7 months ago
Excellent Customer Service
Simple Step by Step Booking System
Drop of quick and smooth.
Cost effective rate
Review by Maierhofer Staske7 months ago
Very professional and stress free. Thanks for your help
Review by Kidlike7 months ago
I had never had a car transported from interstate before. After doing some research, I trusted them based on online reviews, but also the feedback that they own their own trucks, promoted employee safety and the experience and communication was absolutely superb. I would highly recommend Ceva to friends and family, and should I ever need to transport a vehicle from interstate, I won't hesitate to use Ceva again. Thank you for the fantastic job!
Review by Ganeshram Derrow7 months ago
Was recommended CEVA by other car owners who had vehicles freighted from other states. Initial enquiry and booking was frustrating felt very unpersonable, it was just like they were *** questions at you and they were really hard to understand. When you spend money on a vehicle you want your customer service to have some kind of understanding around the logistics and concerns of transporting your new purchase across the country. I nearly choose to go else where because of this but many of our friends praised your service.
Cost effective compared to other quotes we received.
Communication at time of delivery here in South Australia was fantastic, though there were issues and it didn't get delivered to my door as originally planned, communication regarding this was great as to the reason why and an alternative was made to get it delivered the very next day to our choice of repair / mechanic. This is the kind of customer service that should be received right from the start.
Review by SoTiizz Teslya7 months ago
Fantastic experience. I had my Alfa *** transported from Western Australia to New South Wales. They collected from my sisters address and delivered it to my location. Vehicle was in great condition when it arrived. Loved the tracking service online and knew where the vehicle was at all times. 10/10 service. Very impressed with the focus on customer service! Received a personal call from the team 24 hours before delivery to confirm drop off location.
Review by TiggerToo8 months ago
Competitive price , easy booking & prompt delivery. Simple tracking via Ceva website. Courtesy call on arrival .
Review by Kaytina8 months ago
Car delivered before expected arrival date, great communication, very friendly, vehicle tracking was spot on. My sister sent her car with another company and it took a month, you delivered within a two week period