Your customer service dept investigated and provided me with the information to place an order.
Update: The product did not fit my hearing aids. the cost was $30 for a tiny peice of plastic that is useless to me. thanks for nothing
Review by Gayfag6 months ago
My Century Best Ear arrived today. I had it on within a few minutes, but at first I didn't know if it was working or not. Then I realized that it was working just fine when I could hear the instruction papers rustle and a tortilla chips cellophane bag crackle, with zero background noise!!!
Great job matching my audiogram to those 12 bands and making my high frequency loss seamlessly go away. The directional mic seems to be working for me as well. I am happy with my Century Best Ear value and especially happy with the thousands of $$ saved. Glad I did the research and found Century HA.
Review by Tegun7 months ago
few things missing in description battery sizes in aids, length dimension of tubes short, long ,med. etc.
Review by Zizette Klinkenborg8 months ago
i have bought several hearing aids and accessories over a period of many years and have always received prompt, courteous and helpful service. Thank you to Century Hearing Aids
Review by DawnV11 months ago
Don't like the website. Kept going back to page with service help and wouldn't let me read full contents. Service person attempted to email info to me but as soon as i opened email, it disappeared.
Review by Oluwabunmi11 months ago
It's always good, I mean I don't like buying hearing aids, but since I don't have a choice I had rather use Century than any other company I've tried
Review by Miselle1 year ago
hearing aids are to expensive not enough sales or choices
I',ve owned several pairs of hearing aids from century. Great service good choice of hearing aids . First two worked great lasted about 5 years . Last pair not so hot sent one back took forever to get it back , was told they could not find anything wrong with it. I've been using the pair since about 2 years now .. Yeah they work but I don't think I would buy another set. The sound is not right. I have to turn them up all the way and they still don't perform like the first two I had
Review by Mrjorie1 year ago
So far so good. We will see how the hearing aids work. I am a call center operator with high frequency hearing loss. Seems to be going downhill fast.
Review by Shiftsix1 year ago
It is everything they say they are. I found what I need, placed the order and in a few days, I got it. Thanks.
Review by Yingchang1 year ago
SITE SHOULD HAVE CREDIT /DEBIT CARD INSTEAD BEING FORWARD TO PAYPAL I DO NOT USE PAY PAL. THERE SHOULD BE A CHOICE AT CHECK OUT
Review by Jeairra Catharine1 year ago
Im shocked that there is no del'y charge on a $7 tube and ear-piece. Very nice. I hope my Century aid will help my right ear.
Review by KateTuckwell1 year ago
this website is not user friendly. The payment part of the experience was really frustrating. It appeared to me that only paypal was allowed.
Review by Machyudie1 year ago
Would like to see more details re: tips and tubes before placing an order; like "recommended for_____________________"
Review by Tadhg Imaginaetion1 year ago
Your site is not as easy as before with Jon. So be it. Customer service is awesome, which takes the bite out of your site.
Review by Jmali Simonfai1 year ago
I wanted to buy some tubes but I couldn't find how to edit my order.
The tips I ordered arrived just fine. Now I will try to order tubes.
Review by ATXStacey Osuwah2 years ago
The online chat person was ill informed.
Communication after ordering was extremely poor.
No email confirmation after ordering.
Contact information was confusing or missing.
I got an email saying shipping was to be by USPS. The Same email gave me a FedEx tracking number but
it was wrong.
I created an account online but it had no record of my order.
Review by Javonny Tatur2 years ago
It would be much more helpful if you would allow me to pay with my credit card directly without pay pal. Pay Pal makes it much more complicated for me.
Review by Tonysuec2 years ago
Great product and service
One question I wanted to order 2 of the same and it won`t let me change the quantity?
Review by MichelleAndre2 years ago
Wanted replacement tubes & tips for my Health Innovations (HI) hearing aid. These are the same size as the HI originals and at half the price on the HI website.
Review by KrishnanK3 years ago
I am really disappointed because I can't wear them they are to small. Really upset because I really need them. Will be sending them back and you can refund it back to my Pay Pal account.
Review by Jeramis3 years ago
Since I met Jon Stoddard online, as I was shopping for hearing aids, I have been extremely pleased with the product, service and respect I've received.
Review by Gowree3 years ago
So, they posted this on another site.
AaronW May 16 Fairfield, Connecticut, United States #1329104
Yes I have dealt with this customer. Not only did she demand to get her aids overnighted to her twice, she then expected to return them for full refund and leave us bad reviews all over the internet. Good job!
More lies, not surprised in the least it's just more of the same from this company.I have never spoken to or emailed anyone calling themselves AaronW at Century.
The only people I have had any contact with was Michelle (phone and email) and Jon Stoddard (automated emails) I never demanded overnight anything. My first order was done online, the second was through Michelle and you can read what happened above. They claim on their website to have a no quibble refund policy. Now they're trying to claim a restocking fee which is not mentioned anywhere in their return policy.
I didn't need to try your hearing aid for 15 days, I ordered the wrong one the first time which I explained. Your company made promises they knew they could not keep with the first return and reorder. If you hadn't completely botched things I would have taken the 2nd hearing aid, but you didn't. Then you mailed something I told you not to. And deleting negative Facebook reviews, stay classy Century Hearing.
"If you are not happy with your hearing aids for any reason, you can return it for full refund within 90 days.We will issue a full refund once we receive your return, and will reimburse all costs associated with this order, including your shipping costs back to us."
Review by BernLuci Rappisi3 years ago
The website was difficult to work with this time. In check out, I couldn't get past the PayPal and use a credit card until I went back and tries three more times.
Review by LAdam3 years ago
easy access. somewhat confusing on confirming the order, as the only option is paypal even though credit card is offered. it just goes to paypal.
Review by Lieferservice Honfi3 years ago
I've tried for a week via phone and on line chatters as I try to make an order. The phones always direct me to only "leave a message" and I do with no response. Then 3 on line chatters tell me to hold a second and disappear after a 1-3 minute wait. Your accessories show no silicone sleeves that I have gotten from you 2 times and I need to try them again. I finally was able to order on line today but it took a few attempts to submit my order (I don't want Pay Pal) and I just kept going to list my card number for payment. I hope to order another rosebud aid for the right ear if I can get some direct phone call service from Jon Stoddard about the silicone sleeves. I still need to work out the fit before I make another aid purchase. I am currently using the 2nd spare left aid in my right ear with success.