I was under a super big time crunch as I have to move into my house by the end of May 2018 as our landlord was selling the house we were leasing and we only had starting May 1st to start renovations. I had originally ordered vinyl plank flooring from Floorscapes in Calgary and for some reason was told initially it would take 12-14 days for the plank to come in but was called a week later and told it was backordered for July 20th 2018!! So I frantically had to cancel and refund that order and find a new similar vinyl plank that I liked of a similar colour/pattern that could be guaranteed to arrive promptly so my contractors could put it in.
Rachel from Carpet Century One made a lot of phone calls and worked really hard to ensure we could get a new vinyl plank product by Friday though we only approached her on Monday. We really really appreciated her excellent customer service and her understanding of our predicament! I would totally recommend getting her to help you out at Century Carpet One if you are under a time crunch and are panicking as she can really make magic happen! Thanks so much Rachel! Much much appreciated!
Review by AtaurRehman1 year ago
We used 4 different carpet companies in 2017 as we searched for great service, quality of work, communication, timeliness and price! With Century we hit the jackpot! Thanks guys!
Review by Gyowanny1 year ago
Well organized and complete show room and exemplary good service.
Review by Smsmah1 year ago
I would not recommend Century Carpet One to anyone.
Major point to remember when you are purchasing carpet is if the pile is different (thicker, higher) you may need to get new doors. Something I feel the sales person should point out.
We had metal doors that no longer fit when our new carpet was installed. When I mentioned this to our salesperson, she told me that metal doors are adjustable – her son new how to adjust them. Really! He apparently is the only person in Calgary with this skill.
Next, we went to purchase new doors. The tracks for the doors were different then our old ones. When my husband took out our old tracks we discovered that Century Carpet One did not carpet under the tracks. We called Century Carpet One and said we needed the area under the tracks carpeted. They asked if we had any carpet left over. We were then told it would cost us to have their error fixed and the seams would be visible.
We decided not to use them.
Review by Troyleen Blatner1 year ago
Great service. No issues whatsoever.
Review by Minda1 year ago
They did a great job! From the sales department to installation, it was a positive experience.
Review by Hopstepandjump1 year ago
We have been using century carpet for years. They are great to work with from quoting to service.
Review by WakeyDave1 year ago
I've been a contractor for over 30 years and have had many misgivings with flooring suppliers. Finally, I've found Rachael at Century to make my purchases and installations hassle free. Great pricing, service and gets it done right. Thanks Rachael!
Review by Loveriza Current1 year ago
Respond to any corrections in a prompt manner - Appreciate that
Review by Brickwick1 year ago
We had all our carpets changed and installed new flooring in our bathroom. Rachel and her team of installers are amazing. We can't say enough about their professionalism, reliability and good craftsmanship. They were punctual, conscientious, clear in communication and went out of their way to accommodate our schedule. They cleaned everything up carefully and were very friendly to have in our home. And our final bill contained no surprises - down to the exact penny when all was said and done. We are so very pleased with the care Rachel took both in helping us select what we wanted, in being in tune with our financial and scheduling concerns, and in guiding us through and overseeing what needed to take place before, during and afterwards. She went above and beyond! We highly recommend them!
Review by Sakib1 year ago
Great service! Staff was also very patient with our 1.5 year old running around the showroom.
Review by Westies Oilman1 year ago
Always a great job
Review by Fcinthcrwd1 year ago
The staff and the service at Century Carpet were excellent. They were very knowlegeable and exceptionally helpful.
The carpet was due to arrive just before X-Mass and the staff went out of their way to ensure that this happened.
Review by Gavinfairbrother1 year ago
I believe that the salesman I dealt with needs more in- service education, if you have such a thing in the store. He wasn't able to help me distinguish the differences between several shades of ivory carpeting available. Is this more grey toned? More beige toned? He wasn't sure. When I made a trip to the store to check if the delivery date for the carpet was still valid he assured me that it was but he phoned just before the delivery date and told me that the carpet couldn't be delivered until after Xmas. My thought was that the priority here was to convenience the delivery staff rather than the customer. Personally , he was accommodating, altho he did show me the most expensive carpeting first and the less expensive only when I requested it, a practice that would not be reassuring to anyone on a budget. I also think that your billing could be improved to include the dimensions of the carpet ordered and the delivery date. Diana Tierney.
Review by Sln Munick1 year ago
Easy quick service--friendly and walked my carpet to my car!! great prices!! great staff!
Review by Salzgitter1 year ago
Quick, informative, and knowledgeable service
Review by Mamatree1 year ago
Great customer service. Extremely helpful. They have a big variety of products for all needs and budgets.
Review by Sulee Sheibar2 years ago
Excellent service! Very knowledgable, no pressure, spent lots of one on one time, took samples home. Trisha also followed up with emails and phone calls with any inquiries I had. Excellent carpet choices, competitive prices, great quality carpets. Estimate done in my home was fast and professional.
Review by Intrinsic Kopcinski2 years ago
Sales professional was very knowledgeable and helpful - excellent selection of products !
Review by Cieta2 years ago
Excellent service from Frank at the Chestermere location, allowed to take samples home with out charge. Installers were very good, swept and vacuumed after them selves, even took away the old carpet. Moving furniture was an extra charge, the installers were very careful. I was impressed
Review by Dilbinder2 years ago
We did not proceed to complete a purchase with Century Carpet. The sales rep who provided a quote was just fine.
Review by Umaer2 years ago
Made it easy to decide the type of flooring. The installer was great. I would highly recommend this company.
Review by Semmens Gelwyn2 years ago
Always great communication and best in service! I will use in future and recommend them to all
Review by Threatz2 years ago
Loved working with Century Carpet, excellent service, fast install, reasonably priced!!
Review by Iceicyman Duebner2 years ago
We had to replace flooring in our condo very quickly, from carpet to Luxury Vinyl Plank. Brody went out of his way to secure all the flooring and underlay we needed. He also delivered the flooring to our condo himself with some help. Our installer Mustapha was also friendly and did a great job. We are very happy with the results of Century's service and product.