EDITED TO ADD: Poor customer service that became rude when I left my review. When I cited that this business had had multiple unhappy customers, provided proof that his staff was rude, they then comment on my review claiming the very behavior they are displaying. This company is lacking in professionalism and the understanding of the value of customers. I do not recommend doing business with them based on my experience.
I am an investigative journalist and know how to deal with the general public. This company does not. They make allegations against customers rather than choose to deal with their needs in a calm, professional manner. Buyers Beware
I ordered a product from the web, and am based in a different country. The item was a lot darker on their website than it actually was when it arrived. I contacted them to return the item, which went fine, but upon my return, I was never contacted by them that the item had arrived. When the refund price was drastically different than my purchase price, I was then told shipping was not refundable because I 'changed my mind'.
No, I did not. The item color is clearly darker than in real life and that is not my fault. Furthermore, having worked in customer service for over 35 years, there is a way to deal with customers/customer service.
The item itself was cute, but imho not worth the price they charged. Now I am out $20 for paying for the return shipping AND not being refunded for the initial shipping.
I would not buy from this company based on my experience. I highly urge customers to do research before dealing with online businesses.
Review by Ithaca Melange4 months ago
Delivery was prompt. And basket is lovely. Looks expensive but wasn't 👍
Review by Harlon Chapoi5 months ago
I bought a leather personalised journal for my husband for our 3rd wedding anniversary and it's absolutely stunning. So classy and perfect and came in a gorgeous bag and the price couldn't be beaten anywhere. I'll definitely be purchasing from this website again and highly recommend (delivery was quick too!)
Review by Tecnofoto6 months ago
Beautifully crafted album. Delivered on time in nice packaging. Will make a marvellous keepsake.
Review by Verlisha6 months ago
Good website, competitive prices and fast delivery.
Review by Wmd6 months ago
Really good quality item (leather journal cover). Very quick delivery.
Review by GMatringe8 months ago
You may remember you placed an order with us at Centralcrafts recently. We just wanted to say a big thank you for taking the time to leave a review for us on Feefo. As a small family run business, customer feedback is vitally important to us and we are always grateful to have lovely customers such as yourself; we value and appreciate your comments enormously!
Please may we ask a further small favour from you? We are trying to build up our review base on Trustpilot too and we were wondering you would be good enough to help us. There is no need to write a new review, I will add your comments from Feefo below and a link to Trustpilot. All you need to do is simply copy and paste your original comments into the Trustpilot form.
You can add a review to our Centralcrafts page at Trustpilot here.
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Ist class service and very helpful on the phone where i had ordered my album and photo corners. Will order again.
Album is beautiful.
Review by Hayet8 months ago
My order came quickly, great packaging. But most of all lovely quality products.
Review by IanHowe1 year ago
Central crafts were efficient and incredibly helpful when it came to helping us choose the perfect product for us. Their team (especially Charlotte) was hugely informative and spent a large proportion of time catering exactly to our needs. As a business we would highly recommend Central Crafts to anyone.
Review by Swizen Moyo2 years ago
Ordered a journal for my friend in America almost 4 weeks before his birthday. After failure to send me a confirmation email I had to write in and was informed it had been sent day after purchase. It still hasn't turned up. Unacceptable in my opinion and I won't be using again.
Review by Tullys2 years ago
I bought a personalised leather journal for myself, which is beautiful. High quality and comes with a dust bag to keep my journal in. Comparatively good prices and excellent value for money. Delivery was prompt too, which was a pleasant surprise as I had my item personalised. I will definitely order again.
Review by Wilton2 years ago
Great product. Arrived swiftly.
Review by Truedere2 years ago
The quality of the product was excellent. It looked attractive; it felt good to touch and hold and I hope that I can buy it again for my adult children.
Review by Steffany2 years ago
I purchased a recycled leather waste bin for my living room which was of a very high quality, cost effective and delivered very quickly.
Review by Akrm Semencukova2 years ago
Love the journal. Quick delivery
Review by Necarri2 years ago
Excellent service, a really simple online ordering and payment process, very prompt delivery, and the product I ordered was beautiful. Highly recommended!
Review by Sharole2 years ago
Bought our first album in 2002 after a trip abroad. Purchased more in 2006, 2008 and 2009 to display photos from our children's trips around the world. Now, in 2016, we have purchased six more albums to compile all of our family photos through the years. These are beautiful leather albums. They are very well-made. Couldn't be happier with them.
Review by Anirudhan Skaryd2 years ago
Given as a present and our friend was delighted. I also had to telephone to make an amendment and this was dealt with professionally. Order process was not the easiest I have come across, leading to the aforementioned amendment but overall excellent.
Review by Yosief2 years ago
Excellent - use these guys all the time
Review by Arlesha2 years ago
Prompt service, received an elegant journal, worth the price paid.
Review by Tesse2 years ago
I love the journal I ordered and it came so quickly! very good quality product
Review by MisforMak2 years ago
The package was resistant and the paper very pretty. The delivery was punctual: the only issue was the tracking which was not available (maybe for the package was delivered outside of the UK).
As for the product inside, it was perfect and high quality.
Review by Mopira2 years ago
I was looking for a decent photo album and came across Central Crafts. It's a little pricey and would have been good to know VAT is excluded from listed price but overall it's very good quality. Happy it's made in Italy
Review by IngeThomsen2 years ago
I've bought 5 albums in total, all with a personal inscription. Quality is Second to none, service is fast and with no problems.
Very impressed with the albums. I'd recommended them to all