Very bad experience with Centauro Rent a car.
Highly suggest not to use their services!!
As we got zero service awareness by the counter personnel in Barcelona, also the answers of clients service seems to be “zero answers”.
Review by Parkev2 weeks ago
Good cars and helpful staff!
Review by Volft2 weeks ago
All went well. Even the new system of having to wait for the assessment of the car upon return to the airport.
My only gripe was that upon arrival the new system where one signs in to an electronic screen and is issued a "ticket/number" was ignored by the counter staff.
Given that the six or seven service counters are on a corner and therefore difficult to monitor for both staff and customers I expected either my number to flash up or be called out. While I stood waiting another customer simply walked to an empty counter and was given assistance immediately without having "signed in" nor having been challenged by staff regarding who was next in line.
Review by OnaRay3 weeks ago
AVOID Centauro have taken £934 off my credit card no idea why, they don’t respond to messages ! There wasn’t a mark on the car apart from what was there already, documented on the paperwork. How can they get away with it. Totally disgusted will never use again.
Review by Fillion3 weeks ago
Best car rental
Review by Celtenator3 weeks ago
Quick pick-up, there was some small damage, but everything was noted on the document I received. When returning no issue at all (we did not took the full insurance). Good experience. Next time it will be centauro again for sure.
Review by FoodREG3 weeks ago
Very good service (collection and drop off), would highly recommend.
Review by Radioone3 weeks ago
Always great service and very good cars. Get my best recommendations. Been using centauro for a few years
Review by Rajchandar3 weeks ago
Efficiënt car renter and fast handling on collect and return.
Review by DaiNguyen3 weeks ago
We use this company at least 5 times a year and my family members also use it a number of times a year. I have written some mixed reviews previously. I hired a car in September for 24 days. It was a very noisy battered little fiesta that hated hills. But it got us from a to b. The check in took ages but they have a ticket system now so we went had a coffee and watched out for our number. I do think this could be improved though especially for families with young children last thing you want after a long flight. Electronic check-in should really be available for a company this size or better data transfer at the time of booking. If a number of flights come in together it can take hours. Sadly we thought they had given up on the insurance hard sell with us but this young man hadn't read our notes. When I commented to my husband that I could buy a car for a further 23€ a day insurance the young man got very chippy saying I had probably only paid 2€ or 3€ a day anyway to hire the car and should therefore pay the extra insurance. He was very agitated that I laughed at his comment and wouldn't take the insurance. I have insurance from the broker and an additional annual policy that costs me approximately 75 cents a day. I actually paid 8€ a day carhire so adding another 23€ would have caused me an almost 300% increase in cost. I don't understand the high cost of this additional insurance and would probably buy it if it was a more realistic price. The car was so badly battered we had some more added took lots of photos and a video and drove off two and a half hours after landing. Checking back in took ages to but this was a first for us. A very tired young man obviously very unhappy on this day was being harangued from lots of people trying to give their cars back at the same time to just him.... Well none of this puts us off using them again in fact we are booked in in four weeks time again. I'd warn anyone in summertime expect delays, one or two grumpy staff and take lots of pics and a video. Hopefully it will be calmer as the autumn slowdown begins next month. If I could get consistency in my experience with this company for at least one year they might even get five stars one day.
Review by Drewdicus Skolrood3 weeks ago
First class service with no hidden extras. The vehicle was immaculate and the drop off was quick and efficient. Would recommend the all inclusive package for worry free motoring.
Review by SebSeb Hommura4 weeks ago
Thank you for the very good service. We will come back and again rent with Centauro.
Review by Msmanyeka4 weeks ago
Palma Mallorca. Forfærdelig oplevelse. Havde lejet 2 biler, fer ved udlevering ikke svarer til det bookede. Tog en evighed at få udleveret efter bustransport. Mindst 1.5 time. Kan så tilsyneladende ikke afleveres før kl 7 om morgenen, så det kan ikke nås inden fly afgår. Så de foreslog vi afleverede dagen før ??!???? Hvad er pointen så ved at leje bil når vi ikke kan komme til og fra lufthavnen ? Så vi foreslog at få pengene tilbage så vi kunne leje et sted i lufthavnen istedet. Ikke muligt. Forfærdeligt business, lad for Guds skyld være med at leje der !!!!! Så nu må vi se når den skal afleveres
Horribel experience. Wrong cars, (not stationcar as stated) 1,5 hour before we could get the car + bustransport out there. Cant leave the car again before 7, which is after the plane leaves ??? suggested we could deliver it back a day before. ?? Whats the point in renting a car if you cant take it to the airport? We suggested to cancel the deal, but couldnt. after payment. Dont rent your car there !!!!! Lets see how awfull it is when it has to be delivered back. I will absolutely not recommend anyone to rent a car at Centauro !!!!! They are not reliable. AND IT DOESNT SAY ANYTHING ABOUT THAT WHEN YOU RENT IT THROUGH BOOOKING.COM . SO CENTAUROS ANSWER IS WRONG. DONT TRUST THEM
Review by Codu1 month ago
I travel a lot since 20 years and a lot of experience with renting cars. Good and bad experiences in different countries. But centauro is one of the best , friendly and all correct...
Review by LizannO1 month ago
Excellent service and never had a problem hiring or returning a car over the years.
Review by Krisstana1 month ago
Of all the Car hire companies at the airport.
I would consider them to be the best.
Review by AndreasT Yelon1 month ago
Great pick up car was not fill of petrol as stated on the form and was not in the correct space as stated but this was sorted
Review by Maricor Melsen1 month ago
Unfortunately they’ve changed their policies , don’t reward loyal customers anymore . Also fraudulent charges being made . Long long queues at Check In desk sometimes longer than your actual flight ! Been using for multiple trips over many years ....Never ever again I’m afraid to say 🙁
*****Reply : I have emailed you lots of times since the booking in July but have only had one reply which wasn’t helpful ! I haven’t even had an acknowledgement of the last two I sent .
****update ... only just replied ! So being charged €150 for a tyre that we had replaced at a garage so we know it cost €53 . Plus €250 for a scratch on wheel hub . Very dark in the car park so wasn’t seen when picked up . Also young family with a baby made to wait 1 1/2 hours just to collect the car at 11pm .
Review by Barras1 month ago
Every year , we go several times to Allicante . The third time we choose for Centauro . Now the last 6 times also for Centauro because
we find them the best in talking whith there people and the service .
We will not change anymore .
Luk Ghyselen Flandre Belgium
Review by Vkadislav1 month ago
Excellent service at the desk sorting out car Paperwork
Short work to car park where the car was parked
Car was immaculate inside and out
On returning the car very efficient checked car for damages and fuel
Overall best hire car company I’ve used in Spain
Review by Coledale1 month ago
I hired a car from Centauro at Alicante airport in August 2019. I specifically told the agent I did not need or want their insurance as I had the equivalent cover with a UK agent (Zest) and even handed over the associated insurance paperwork to the agent. My hire car application was processed and my signature for the cover was added remotely to my paperwork subsequently additional insurance was added to my transaction unnecessarily.
On realising this I returned to the airport (within 2 days) and informed Zest immediately by phone, but because I had driven the vehicle I had deemed to accepted the contract.
Centauro told me firstly that if I had not taken their insurance they would have found something wrong with the car (something they later refused to comment on) and said the insurance could be removed but I would have to book another hire car through my agent in the Uk, which would take a further 3 hours with no refund offered to the duplicated insurance. I subsequently asked to see the manager and after much deliberation spoke to the line manager whom appeared sympathetic but said there was nothing he could do but offered me an e-mail address to take up my compliant and apply for a refund back in the UK (the e-mail was a bogus one?).
Zest did state they would follow my grievance but never did hence I would not recommend them either
I was aware of the hard sell insurance and thought by approaching the subject first that my instruction would be followed hence please beware!
Review by Chulananda Tandwa1 month ago
Great service but the car smelled as an ashtray, someone had smoked in the car.
Review by Chartrel1 month ago
First class customer service from the Centauro team at Alicante airport. Easy procedure on arrival and quick return made it a pleasure to have used Centauro. We will definitely use them again on our next trip.
Review by Dyno Ondrich1 month ago
Beware! This company couldn't be any worse. Long queues, rude staff, fraudulent charges and terrible customer service. They charged my card without telling me why. They took weeks to explain what the charges were for, claiming I damaged front bumper. I had proof they were wrong and credit card company refunded me but this company should definitely be avoided.
Review by Namitha1 month ago
Easy to book, easy to find and absolute value for money. Lovely car and easy to return. Perfect service. Couldn’t ask for more!!!!