Do yourself a favor, if there is a physical copy of the book available just buy it, I have been waiting on a solution to my technical issue for over a month.
Imagine being 5 weeks into your semester and being unable to access the solutions manual or the book for your class and no one responds to your emails inquiring about the fix!!!!
Every time I try and access the digital copy of the book or student solutions manual I get an error message, it makes the product unusable, they opened a “case” on the issue over a month ago and I still have no resolution.
Their customer service and technical service departments have failed to communicate the status and keep telling me my issue has been “escalated” with no resolution.
Review by VideoBiker2 months ago
Bought the book and access code code does not work! Have spoken with many representatives problem is still not fixed!
Review by Raden4 months ago
Terrible; their "MindTap" textbooks don't allow you to search the text and find individual mentions of a word or phrase...just the chapters in which they appear. Prepare to spend all your time fighting with their extremely user-UNfriendly interface, if you can get the crap to work at all. Half my grad school class last semester had ongoing technical issues and Cengage's solution was to give us a coupon for $10 off another junk product.
Review by Sebtastic Alcus7 months ago
Overpriced books, overpriced incompetent staff with a monopoly
Review by Lyndl1 year ago
First, I haven’t seen these many 1 stars since I did a Yelp search for Western Dental (my review pending). Taking online courses is how I finished my Associates Degree. It’s a great way to avoid the distracting, in class cult of personalities. So, online combined with E-books is one of the better brain-stormed ideas to be implemented by our underpaid and underappreciated teaching staff. Besides E-books saving trees, the reader has a book that’s a searchable document. There’s text-to-speech functions in many titles. Some titles allow copy and paste functions which is a big help for quoting in essays and “works cited” page. All in all, a win-win for learning efficiency. However, some people/companies aren’t satisfied with things running smoothly. They never heard: “if it isn’t broke. . .” They have to make it more complicated and difficult. Enter: “Cengage Learning Systems.” After my degree I took a year-long break. When I came back, the entire online learning system was revised. No problem, part of the learning experience, and usually change is good. I bought the Cengage version E-book as required by a course syllabus through Amazon. This E-book still resides on my Kindle (5 starz for Amazon). The E-book is great except no text-to-speech. This is the case for some text E-books. However, this Cengage learning system put the brakes on my known learning methods to the point that I had to drop my course. I rate myself as an intermediate level PC end user but I couldn’t figure out the Cengage system if my life depended on it. My problem was trying to use the related features for my particular course. And part of that problem is time. Time management is stressed for online students especially if it’s during a shorter semester. In other words, the allotted time is for the actual course assignments, not learning how to use the learning software. Since the Cengage disaster, I’ve found courses that use the normal educational Web tools and so far, avoid Cengage. Maybe there will be a “Cengage 101” course offered and I’ll give it another try. . . Maybe.
P.S. Have a professor you really love, or not? Use the: "Rate my Professors" Website. Let him and her feel the love (or not). I way overdue to show my appreciation for a few of my mentors.
Review by Munzie Massott9 years ago
Informative education for a variety of groups and individuals.
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