I'm super disappointed with this company
We moved in to a new apartment in Valby that was owned by Taurus (another housing company). The door of the washing machine couldn't be opened and we had put clothes inside already. I spent days contacting Taurus and when they finally replied CEJ had bought the apartment. After finally being able to contact someone (2 weeks almost) they call a repairman that was able to open the door, but told us we couldn't use the washing machine because we needed a new piece so we the tenants had to talk to CEJ to order it. I reach out to them and they tell me I am responsible for ordering it with Electrolux, (3 weeks at this point without a washing machine). Today it is officially 4 weeks without a washing machine and we only received an email saying be patient. Wow thank you!!!!! What kind of service is this?
Review by Henley Windcraft6 months ago
If you do not speak Danish, the emergency number (vagt) will not help you because as the agent said "Speak Danish, we live in Denmark" Unacceptable, it's 2019!! My apartment smells gas just like there is a gas leak and the agent (today 17/04/19 at 20:30) denied to help me in english even though he could understand english. He was rather rude, like I am bothering him...
1. If it was my first day in DK, I would still not be able to speak Danish
2. If you can not communicate in English = Do not rent apartments to non-danish speakers
3. Not going the extra mile to help a stressed customer under an urgent situation like this is unacceptable, especially since your/his monthly salary comes from my/our contribution...
Review by JessicaGallon Zvykaite6 months ago
Me and my partner lived in one of CEJ administrated apartments for 1.5 year.
Upon moving in there were a lot of issues already:
Apartment itself (even though it was built just few months before we moved in) had a lot of cracks in the walls and ceilings, unfinished paint jobs, marks on the floor. We took pictures of all that and sent it to them straight away.
The radiators did not work and after multiple calls for whole TWO weeks (it was mid-winter!) they sent someone to look at it.
Later on we started having issues with pests (rats to be exact). Took them over two weeks to take action, with the final solution being to move us out to another flat for a couple of months until they get rid of it.
The rats had damaged the dishwasher which took us over 3 weeks to get fixed.
Our kitchen lamp started melting, and guess what - it took them over a week to get that replaced as well.
Besides all that, living there for over a year and taking care of the apartment to our best effort (we wouldn't even hang curtains on the wall to not make any holes or damage) we had the best slap to our face: upon moving out we had an inspector checking the damage. The guy took less than 10 mins to inspect the apartment and came up with damage report. We disagreed with it and wanted to work through the pictures of damage in apartment that have been taken upon us moving in - his response was that he did a quick check and if we gonna go through my pictures than he will also do a deep inspection and it might cost us even more. He pressured us to put the signature on the report.
The end of story.. 57.000kr deposit lost. The apartment was left in perfect condition, we worked with the lawyers but unfortunately they said it's a common case and the only solution is to sue them. We did not continue further.
I HIGHLY do not recommend renting any of their managed apartments as you will lose your deposit regardless of the condition of the apartment. Their maintenance is slow (and at least our administrator called Lea was going on holiday every month with no other people able to help us with any issues).
In regards of Kathrine / CEJ Ejendomsadministration:
"That is why you were been compensated with three months lease free of charge. "
That is not the reason why we were given 3 months lease free of charge. We were given the first 3 months rent-free because they were struggling to find tenants, and offered the deal to the first five people who sign a contract.
It does not excuse the fact that we have been overcharged probably 3 times more than we should have upon moving out as the apartment was in a perfect condition and professional cleaning has been done upon moving out.
Review by Fulbahadur Guziková8 months ago
If you live in one of their apartments don't expect any of the deposit back. It is one of the worst kind of experience, which is unfortunately not uncommon in Copenhagen.
It takes institutionalized corruption to a new level. It seems the sole purpose of the firm, and dare I say, many other similar firms seesm to fleece unsuspecting tenants of as much money as possible. I had a deposit of more than 34k and they gave me a settlement of 33k. And this included, would you belive it, 3500 for replacing a Key. That's not all, after I cleaned everything, they deducted another 2800 for cleaning, why because they say they had to paint (for which they deducted a further 24k) and after the painting the cleaning required cost me another 2800.
So after all the calculations I was supposed to get back about 1300 in three to 4 weeks but I haven't received a penny after well over 2 months, nor I have received any information on why is it delayed.
CEJ Ejendomsadministration A/S is rated 1.0 based on
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