It was very bad 😞☹️.
The DHL has additionally charged 57 euros which was no where mentioned during the booking.
And very surprisingly I have an option of English and it's not automatically converting to English and still remains in Chinese which is out of my world.
Very bad 😞☹️. Please provide me with feedback if you are concerned about the customer value..
Review by BTMiller2 months ago
On time, working as intended, even a full checklist of all device functions. Great tracking and updates as well.
Review by NigelO2 months ago
Delivery time superceded expectations.
Review by Dumitrina3 months ago
I bought an Oppo Find X from this shop, but as the DHL driver came to my doorstep to deliver the phone, I was astonished when he told me I have to pay 101,20€ for the “customs clearance” that he paid for me. I was told that they’re gonna pay something, but I never imagined it was going to be that much! and it’s the shop’s fault because they should’ve explicitly mentioned the incredibly high cost of this type of shipping -which they didn’t-, because I think most people (if not all) in their right state of mind would never choose this shipping option had they known.
Now to be honest, the customer service was so good and the support team responded to all of my emails and answered all of my questions, and they were very friendly, but overall I’m very disappointed over what happened and I’ll make sure to remember this shop’s name to never buy from it again!
Review by Dwaine3 months ago
For delivery and communication I would give 5 stars easily. From Shanghai to Slovakia in 11 days (quite faster then in promised 20 days) that's what I call SPEED.
Only thing which spoiled a bit my happiness with fantastic smartphone (Lenovo Z6 Pro 8/256GB) was that included neat and black AC/DC adapter was US one. With provided (white and bulk) travel adapter for EU it works ok, but it looks simply quite ugly and using it together with original adapter is a bit more cumbersome then I like. On the shop page it is not cleanly stated that a Travel adapter will be included in case of non-US country. Fix it please
Update: After some communication with CECT-Shop support, everything was clarified and the shop updated the description of product to be more precise (Package will contain travel adapter if the default charge is unsuitable). I would give them 6 star for real reflection on customer experience and for communication. That is really Unique these days :)
Review by Shirzad Rangel3 months ago
Always professional. Thanks
Review by Stonyb3 months ago
the produkt i gott a xiaomi/roborock T6 can only be used with a custom version of xiomi app, that can be infected, the phone warn about it like crazy and it doesn't work good with that, if i need it to work i have to use a vpn and change my timezone and block gps so the app thinks im in japan or china, apparently T6 is only working in china, no where did cect-shop give any information of this when i ordered it.
Review by Leecad3 months ago
Excellent service. Cheapest online. Super quick postage, tracking updated daily. I would highly recommend CECT-SHOP to anyone considering purchasing a new smart phone.
Review by Akers3 months ago
I have been sold a device (roborock T6) that is not certified for use in Europe. The app needed to control the robot detects the use outside mainland China and blocks. This renders this expensive robot essentially useless.
CECT-Shop is aware of the issue, yet still continues this practice.
Dealing with this company I've learned to appreciate European customer protection.
I feel cheated, disappointed and would never buy from this company again.
Review by Victorville4 months ago
Despite order delays due to inability to track my payment at the beginning, they provided a very good customer service with a root cause of what happened. I would appreciate it more if they already realized it an earlier date as I provided a proof already. But I understood the situation when they explained to me well. Will still buy from this shop.
Review by AdrianT4 months ago
First time buyer and what an amazing experience. As my order showed still "processing" after 2 days, I contacted support and they came back very fast with an update of my shipment & tracking number. I bought an EU Warehouse mobile phone so it arrived without any other expenses. Would use that site again without second thoughts. Support was great. I can recommend this shop, just please read their info pages as products shipped from outside EU will have additional expenses, which is clearly stated.
Review by Bettinia4 months ago
Excellent shopping experience. Everything works as expected. Time of delivery exactly as they said.
Probably would use it again.
Review by Jaimz Mikl4 months ago
excellent customer service - thank you
Review by Xavior5 months ago
Good tracking, product delivered as promised in time
Review by JmpJck5 months ago
Ordered phone AGM X3. Waited about 3 weeks. Product is excellent. It's a pity that they do not propose wireless chargers and cases for that model. Phone was tested and in the package was included checklist with warranty
Review by Alkabir6 months ago
Review by Unisson6 months ago
All good, nice personal touch with customer support on FB.
Review by Nickler Leuthner6 months ago
No help by the seller for shipment of the package by DHL. Package gets stuck at Customs and Neither DHL nor the seller makes an effort to ship it to me. But they deserve atleast one star because of prompt replying.
Review by Alphabet6 months ago
I bought Huawei Honor 10 Lite, but it came without google play store (however it is written on the check list that google play store is installed).
After more than 20 emails between me and the CECT-Shop team telling them that I google play store did not work after I installed it, and they were always repeating the same answer (sending this article on 'forum.xda-developers'). I told them that it did not work for my device, also it did not work for two other people on the same article comments for Honor 10.
Then they asked me okay, so what are you going to do? (like it is my fault and I have to solve the problem)
I told them I want to send it back to you then you install google play store for me, as you are saying it should be installed with out problem, and I have a one year guarantee I want to use it for this problem. their answer were literally ''If you have a problem with the function - not with running at the phone - contact the programmer of the app to solve your problem.''.
They were not helpful at all in my case.
Moreover. Many application not related to google is not working on the device like some games, or even some applications myMail and Memrise.
I regret that I did not buy it form a sperate online shops like Amazon, Ebay, or AliExpress where it can guarantee my rights between me and the seller.
Review by Khalad6 months ago
The high-quality service. I have order Yota-Phone 3+ and completely satisfied with the delivered good and service itself.
Review by Leepeelee6 months ago
- communication without problems,
- very fast delivering into Europe via DHL
Review by Adilton8 months ago
Thank you so much for the great service
Review by Coatar8 months ago
Ordered 2 Mi Mix 3 Palace Editions. Shipping was immediate after the release of the phone. Shipping was very quick, took 3 days total.
Review by Rasham8 months ago
I made my order on an available device. Some days later I received an Email saying that the device is out of stock and will be available next week...so I waited and waited and still nothing happened. I checked every day and it never went out of stock, the device was available all the time. After the third week of waiting and zero progress I canceled the order. Thanks for wasting my time before christmas...