Absolute rubbish. Didn't turn up and our stuff is still outside in the sun. Customer service is non existent. Supervisor didn't call back and then when we called 2 times we were hung up on.
Review by Jolina1 month ago
With reference to my below review and cancellation of the booking, I am still awaiting my advance payment refund from 16th Nov. Everyday, the customer service person confirms the payment will be done today, in 3 hours' time, etc., but till now I am hearing the same excuses every day. One day in a year at least speak the truth and act professionally. Completely unreliable, untrustworthy company. Should be banned from doing business in a country like Australia.
REFUND MY MONEY SITTING WITH YOU ASAP
Review submitted on 17-Nov-19:
Avoid them like a plague. Bunch of liars and scammers. Please read this review before even thinking of considering them.
Would have rated 0 stars if it can be rated. Just trust their bad reviews on google as any of the good reviews may be fake. These people do not care what promises have been made and only care about how much business they can make.
Very poor planning and scheduling. Customer service personnel provide false information and lies without hesitation and thought of what the person on the other side is suffering.
I have made an order and paid advance 10 days in advance from the pick-up day.
Since, I have to collect sofas from a third party, an hour away from my home, I have clearly said the pickup time has to be 10.30 am on email and over the calls and they have assured that the truck will be at 10.30 am.
9.30 am: I got a text saying my pick up will be delayed. When we called and negotiated about the situation, they informed us that the truck will be there by 11.30 am and they have escalated my order to priority. A separate truck (not from any job) was promised to be sent to us.
I have been waiting on the street with all the sofa sets from 10:00 am.
11:25 am: I called them to track the truck and been told that the truck is leaving in 2 minutes and will be there by 12.30 pm.
12.30 pm: I called them to track the truck and I have been told that the truck will be there by 1.30 pm and they promised that it is the final change and no more delays.
1:30 pm: I called them and requested to escalate to their managers and they told me that the truck will come by 2.30 pm. I really got frustrated with their system of false information every time, as their truck is busy working somewhere and we were waiting on the streets for hours.
1:45 pm: Their truck driver messaged that he will be there in 1 hour.
Even with the priority service as they mentioned, this is the situation.
I canceled the order with them and booked with Singh movers. They are cheaper than CBD movers and even with the last minute call, came to our pick-up asap and offered a fantastic service.
When I raised this complaint about a fair judgment from their complaints team, they simply replied, unavoidable delays are permitted as per their terms and conditions.
When a job is booked 10 days ago and there is a schedule for the day and the 'n' number of trucks available, I really do not understand how they function and run this business.
If they have told by 9.30 am that the truck is not available until 2.45 pm, we would have canceled the order and would not have to wait 4+ hours on the street for no reason.
I am in the process of consulting my lawyer with this situation.
Please avoid them or else you will suffer.
Review by CoralineJ Kwokfung2 months ago
Do not use this service!
They intentionally worked slow to get more money. It was so obvious and was costing me a lot of money, I called customer service to make a complaint while they were still in my house!
Review by Lapo Tochkova3 months ago
CBD Movers will damage your furniture and won’t offer any kind of compensation.
Review by MissMacdonald Hatler4 months ago
I experienced terrible service on the Gold Coast and it’s made me shy of ever hiring a moving company again.
The booking lady asked what I had in my house, told me what truck I needed and that it would take 40 mins to load. She was wrong on both accounts. It took them 2.5 hours to load a 2 bedroom, tiny duplex. One of the movers removes boxes (1 by 1, no trolley) while the other stays in the truck and packs them. Then every 5 minutes they both stop and talk about how to load the truck for 5 minutes. I even started helping them move the boxes out to the truck to hurry it up.
At the end of one trip I told them to stop as I had run out of money and time. Of course they had left some of the larger items behind - I assume this was to discourage me from stopping the job. It was quoted as taking 2.5 hours at $285, I stopped them after about 5 hours and it cost me $522 - and they were only halfway finished!
I was going to just let it go and not bother to write a review. But in a twist of fate, my neighbour at my new place booked them for her move-out. She had exactly the same experience but worse! It cost her a lot more money and damage.
Review by JohnOL4 months ago
Truly the worst and most disgusting company I have ever had to deal with! They damage your walls and then try to blame everyone other then themselves. When you then speak to there complaints department you get transferred from person to person. And get all kinds of excuses why they can't help you or the person who is handling your clam no longer works there. Or that they are away on sick and have not been there all day even though you spoke to them 30 minutes earlier.
I would never ever recommend this company to anyone they are a truly descusting company, please do not put yourself through what I'm having to go through.
Review by Sigfried4 months ago
2 bedroom house was moved by them across the city. Movers were on time and finished the job as estimated in their initial email. Costed me slightly less than the other movers quotations plus no headache !
Review by Schwengler4 months ago
There was 2 bed room house and sanam and vikas done a very well job and they was so freindly and they also save my money and i m very appreciate with this company
Review by Ezquniverse4 months ago
Moving with CBD Movers is great experience. Guys jacki and jot (T23) helps us to move our stuff with care and safety. I recommend this company for moving to all.
Review by ZeCrazyWotRater4 months ago
We hired CBD Movers for removals of domestic items from sunny bank to runcorn And booked the service with good price quotation and scheduled for Saturday afternoon. Next day their guys came with all the required items and make my all shifting item loaded into their truck in 45 minutes. They shifted all items carefully to my location. The guys were super professional. I am fully impressed with their removals services in Brisbane and highly recommend.
Review by Jarmanjit Markee4 months ago
They moved my studio apartment very quickly. The previous movers I had hired; when I moved to this property had charged me almost twice of what I paid now after 11 months of time. No complaints !
Review by Jasonandrews Amirat4 months ago
1 bedroom move, movers arrive and start moving at 9.40am, I noted time because they charge 30 minute increments. I had most things in boxes, but really wasn't allot to move, first box the guy lifts from the top... not supporting at the bottom... ofcourse the box breaks (my fault though according to company... despite moving it twice before them without issue). Things going fine, 1 mover spending time on phone or texting while I help out. Everything gets put in no further issues.
Get to my new apartment, which required us to walk it from loading dock to a lift, then go up 23 levels, and to my apartment. While not ideal needed to be done, 1 trolley isn't good enough, but we all pitched in. First 2 loads at the lift, I took it up put it in apartment myself, went down loaded up again, into apartment, got to loading dock and both movers in truck... nothing moved, 1 on phone.... how can I possibly unload a lift full and get to truck before something is being moved... (according to management I should of contacted them now mid move on the clock to complain...) yeah right.
Everything finally inside, clock off 12.10. Awesome 2 hours 30 plus 30 minute exit fee... the quote was so confusing and no paperwork the 2 movers hand me the card reader and blurt out a price. Once settled I reviewed, to find they charged me 3 hours 30. When questioned the company asked me to prove... ummm ok... should I have taken a photo time stamped... maybe your GPS would have it... but won't look at that, rather call the client a liar.
1 bedside table and a helmet were broken in move, I was blamed for this due to loose items and boxes they broke... so they obviously knew they would damage but didn't advise me as the professionals... Once again I moved it myself earlier without issue...
It took 2 weeks of following up 4 Phone calls and 2 emails to get the answer of prove it, and your fault.... great customer service.
AVOID AVOID AVOID
They then blocked my fb review.
Review by Alwan Cagno5 months ago
They came on time, were very systematic about their work. Took a look at the house stuff and then started loading the truck. No damages when we opened the stuff at new place means job was very much appreciable !
Review by Shikta5 months ago
I am very happy with this mover. They were engaged in the latest move of my house. I have had bad experiences during past moves with other movers but this one was very good. Cheers !
Review by Suvojit Wekre5 months ago
I recently used CBC Movers to move my parents they were absolutley fantastic.
Very careful with everything they moved and very polite and professional. I would definitely recommend to family and friends.
Very happy and excellent service
Review by Vak5 months ago
Wonderful to work with!!
Review by Cmokill6 months ago
Unbelievably unprofessional, Broke wardrobe draw due to negligence ,do not reply to emails, do not supply Tax invoice waiting for compensation as have no answer to say they received form with payment information would not recommend
Review by TAYSmith6 months ago
Great and Quality work
Review by Deevesh6 months ago
Review by Bandits Siminea6 months ago
What terrible service. They were 2 hours late and damaged a wall during the moved which was done in front of us the guys did apologise as they couldn't deny it. However once I sent emails explaining what happened and then had to fill in all there resquested paperwork I received an email saying they investigated and the feedback from there staff was they didn't damage anything.
I work in the heavy transport industry and can not believe they have denied any damage done by their staff.
Do not use these guys if you don't want anything damaged.
Review by AhlJd6 months ago
I am living in India but I have worked twice with CBD movers and got very satisfaction. Someone gave me to recommend this for this service and Gave me professional work without vesting my time and provide me delivery on time. Thank you
Review by Andronico Cherner6 months ago
Thanks CBD MOvers for perfect relocation i am happy with your services well recommend other also to go with your services.
Review by Thenjie6 months ago
The mover I had originally booked, backed out 3 days before the move. Contacted them to check possibility of move, at such a short notice. They accepted and executed the job very well !!
Review by Sahasra Thümecke6 months ago
Unprofessional, inaficiant, a truck from the dark ages, would not recommend. All the good reviews they must of wrote themselves....that is one star in negative....
Review by Woutstock6 months ago
Unprofessional and never trust the CBD mover sale person. CBD MOVER sale team can commit anything in the phone in order to get sale in but dispatch(actual mover) will not deliver according. They agreed to move my piano to the living hall but end up in the garage. Very bad!