Really easy to use, far better than paying foreign transaction charges on UK-issued cards.
Review by Nxxx3 weeks ago
So far, my experience with Caxton has been extremely poor....
I got a card to use in the US very recently. On Caxton's site, all they mention is that there are no ATM fees for using in a foreign currency, if you have that currency loaded onto your card. It sounded ideal..... However, when used in an US ATM, there are ATM charges by almost all ATM providers. It works out very expensive, especially if you're only trying to take out a few dollars each time (which was the point of using a currency card!). Lesson learned.... it would have been much better to just have changed the money and taken cash with me as the exchange rates are lower on Caxton.
MAIN PROBLEM: I tried to make a purchase on Ebay with a US Seller. The transaction was unsuccessful (I received an error message on the screen and made another attempt. Got the same error message again.). This means that no Ebay purchase was made and no payment was made to the Ebay Seller. HOWEVER, Caxton has taken out two sets of £1.50 fees from my account. I queried these two sets of £1.50 fees and was told that because I used Ebay UK, they are charging transaction fees. How can this be reasonable? On the Caxton FAQ, they mention that disputes can be made for "goods and services not received", however, these two £1.50 fees are not listed as options on my "Disputes" page, and the staff I spoke to said the fee was staying put. I have definitely not received any goods or services from Ebay. Having money taken out of my account for no sales transaction cannot be right!!
I had put several hundred pounds into the account because it sounded really good, and I was hoping to top it up with more for my other trips but I have lost all confidence in the service. I feel trapped as my experience on using Caxton has just been a money-draining venture!
Review by Zombiak4 weeks ago
I've used the Caxton FX card for a while now and it works pretty well. The fee built into the exchange rate seems to work out at ~2.5%, which is acceptable.
Review by Atishia Balsani1 month ago
I have used a Caxton card for about 6 years now and it is always very easy to use. The app is also great. When my purse stolen recently while abroad, it was very easy to block my card myself using the app which immediately made sure no-one else could use it. Also because my husband had a card for the same account with him, we could just use that one to access our funds so incredibly easy to sort out.
Much cheaper than using your debit card to take out cash at ATMs abroad
Review by SCosgrave1 month ago
Clare sorted by issue straight away - Excellent customer service.
Review by Rennor1 month ago
I was absolutely shocked with the charges to use this card. It cost me over £40 to withdraw £150 when abroad. When i tried to enquire as to why it was this high even when they advertise having no fees and competitive exchange rates i was given no real reason. With many other options now on the market i would recommend Monzo, Curve or Revolt which i find offer much better rates.
Review by Lucanus1 month ago
very easy to use and transfer money without any worries. Use it anytime I go abroad. No extra fees etc. Fully recommend
Review by Epari1 month ago
Been using Caxton for almost 3 years now. Absolute God send.
Being a freelancer, I do a lot of moving about different countries at different times often last minute.
Caxton makes this a lot more convenient and they provide a solid system for getting in touch if any problem arise.
Review by Ruffyrae1 month ago
The Caxton card has been a great success. It allows me to load both sterling and foreign currencies. I needed it after the ICE card debacle where they failed to process me a replacement card when they changed their systems. I selected Caxton partly because you can get an easyfundraising.org kickback when signing up which I donate to Radio Caroline to help maintain their ship and internet broadcast costs.
Review by Shubzy1 month ago
Straight forward money management.
Review by Ondrey Nazarej1 month ago
Excellent and efficient website
Review by Franda1 month ago
I am going abroad in a few days and always take cash, however my son said to use a Caxton money card for security. I applied which was so easy and received my card in 3 days. The instructions were so easy to follow and set a password. I have just loaded my card for Euros and it was just so simple to do.
Would definitely recommend and I will now feel safer by not having to carry cash around with me.
Review by Padro Domurad1 month ago
Very easy to use and fast transactions.
Review by Japhet Chundury1 month ago
All the calls I've made to Caxton so far have been put through quickly to English speaking customer support.
This morning I was struggling to use my Caxton card and I've got through to Claire who was absolutely wonderful.
Caxton are without doubt one of the best companies I've dealt with in the last couple of years and I wish them every success in their business endeavours, thank you Claire.
Review by Munchbug1 month ago
Quick and easy to upload.
Review by Ragheda1 month ago
this is a really helpful way to travel abroad, this card was issued very efficiently
Review by Guriqubal1 month ago
Very fast replies, following the case emails after emails, cannot complain tbh. Recommend.
Review by Randomconsumer1 month ago
By far the best. My daughter (18 yrs old) has a card on my account and when she was recently in Paris, she checked on the Caxton App for a transaction processed by a restaurant (as she was suspicious that they told her the first attempt did not go through) and found they had processed the transaction twice. She raised this with them while she was still at the restaurant and they quickly gave her cash to replace the duplicate transaction. So impressed with her quick thinking and that the Caxton App was able to back her suspicions up.
Have used the Caxton card throughout Europe and USA. Easy to switch balances between different currencies. Easy to load. Easy to track spending. Next trip to Nepal. Wouldn't leave the UK without it.
Review by Vyom1 month ago
When going to the EU, I usually exchange a few hundred GBP to EUR and find myself hiding cash in my accommodation as I don't want it all on my person when out and about. However, on a recent trip, I looked into prepaid currency cards and took a punt on a Caxton card. It worked a charm at all pay points and, as long as you use bank or post office ATMs, you won't get charged for withdrawing cash. I'm going to recommend this card to everyone. One caveat - I used my card on my return flight thinking that paying in EUR would be okay, however, this turned out to be a 'domestic' transaction and ended up paying a £1.50 charge, so I'd suggest using normal UK debit/credit cards on UK airlines.
Review by CMendoza Alverado2 months ago
Thank you so much you went above and beyond to help . Fantastic. Thank you so much
Review by AshwaniKumar2 months ago
Somewhat confusing so not very user friendly.
Review by Artim2 months ago
Quick and easy, simple as that!
Review by Marquissa2 months ago
So far so good. Very easy to set up the account and load in the required foreign currency. Card arrived withing 3 days and verifying it was easy. Looking forward to using it overseas.
Review by Danet2 months ago
One of the better International Card Companies
Olivia dealt with my problem quickly, confidently and with sympathy for the strange problem I posed for her.
Well done Olivia and well done Caxton!!