Catnapper Recliner, by Jackson Furniture Industries, used sub standard leather, in my opinion based on my experience, with my Catnapper Recliner. After only a year of use the leather on the seat started pealing away, in pieces thinner than paper, (which shouldn’t be happening at all, much less within a year of use). I emailed the President of Catnapper with photos of my Recliner issue. A customer service rep. responded instead, in a robotic manner, and had no sincere concern of a my having a seemingly sub standard leather on my recliner. In my opinion, if a company is not concerned about a possible field issue with their product then they are not concerned internally about what they are producing. I would NOT recommend Catnapper. I myself, would question product from Jackson Furniture Industries/Catnapper. Based on my experience this company doesn’t even deserve a 1 Star rating.
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9th Street Southeast 370