I close my account, never I win something on this site
Poor in bonus
Poor in winings
Wen I close the account they even don’t try to keep me with them
There are better sites that this.
Review by Frami Aona1 week ago
I registered here about 8 weeks ago after I made it known I did not want a welcome bonus or future bonuses. This was accepted and it has now been ongoing. I have enjoyed playing here to a point but they are greedy. I have had some reasonable basic wins, but what really gets to me unlike other sites I have played on, the chance of a bonus or scatter is virtually nil. Time after time you get two for a bonus but never the third. You will not win much here, only lose to my experience. Time for me to move onto another site.
UPDATE to Casumo reply.
Well I did not expect a loss of winnings from a bonus as I never had one, more to the fact as per my review the lack of them. Yes I know all about RNG having played for 11 years on these sites. I am not concerned about losses as they are something you can come to expect from gambling. But from an enjoyment angle losing all the time takes away this pleasure to the point .....no more here. If I was an addicted gambler I would be playing every day, all day, but I am not. I just play on a whim to replace my daily evening routine. But spending within my means is a priority but to have successive two bonuses and never the third on high RTP slots makes me wonder who is in control here. The other evening I added up 23 of these 2 bonus symbols and never the third. This is fishy. I have done my homework and listed 45 slots with RTP from 98.7% to 97.0% and played them all. Just one slot gave a bonus. Maybe being in Malta gives you an edge being outside UK jurisdiction. As said I am moving on.
Yes I moved onto another site this evening and wow what a difference. Deposited where I prefer Paypal and immediately went to a slot I played with high RTP and playing just 40p a spin won £49. This makes me think Casumo rig their slots to pay out less. They might think they make a lot of money now, but one day they will lose many players to other slots and I am one of them. There is absolutely no enjoyment in losing time after time with them. Yes I have won a bit from them, but in contrast it is a meagre return.Time will tell if they fall by the wayside.
Review by Midwest Derrow3 weeks ago
Ok another dishonest company. They are advertising 10 no dep spins on a UK free spins website and i go on it and surprise surprise no free spins so i ask on live chat and they say oh its not open to UK residents, so why the hell are they advertising on a UK free spin websi which said on it free spins for UK, anyway WARNING DONT TRUST THEM
Review by Yavamien Hadjimatheou1 month ago
Really awful casino and one of the worst casino I ever played at...bet365 and coral and jonny jackpots are much better and you can win alot from them. Casumo like too robbed innocent people and closed accounts down for no reason and even if the accounts are fully verified. Do not waste your time and money there. They don't even have contact number for UK players to ring..
Review by Lscorso Abdolhadi1 month ago
Casumo is the worst casino on the internet. They have a whole team dedicated just for screwing with you until you get enough and close your account.
It is not possible to win anything here, Take my advice and choose a well established casino such as Betsafe, Frank & Fred og VegasCasino instead
Review by Nehru1 month ago
Just want to say massive Thank you to Andy at Cusumo he goes above and beyond to solve any issues I he had my documents verified and withdrawal processed and sent within 10minutes of starting the chat with him! Get him a promotion 😊
Review by Aonan1 month ago
One of the worse casino I have ever played at. They ask me for source of income and I sent my bank statements and my account was fully verified before they ask me for source of income. And when I won over £1,000 I withdraw my winning and did get my winnings and then after I deposit again a few days later they closed my account for no reason even when they ask me for source of income I sent my statements. I have won thousands at bigger well known casino eg bet365 and other I am fully verified at these casinos and they have never closed my accounts down. This casino has more bad reviews then good. And they dont even have real contact number like others and email only lol. I am so shocked I was treated badly by them and I didn't do any bonus abuse at all. And they saw my big winning form other casino on my bank statements and closed my account. I didn't really play there much as I was reading all the bad reviews put me off. They need too give me real reason why they closed my account. I didnt do nothing wrong and unfortunately for no valid reason they closed my account. I sent them all my ID proofs and what they ask me for and still close down innocent customer accounts. Misslucky4 my username if casumo reply. As you replied cusumo I did sent you my Id and proof of my address and my account was fully verified and you sent me email asking for source of income I sent you my barclays statement and then without reason closed my account. I don't really care as I do not ever want too used your casino ever again even if you did reopen my account. I didn't do anything wrong apart from winning and withdrawals of my winning. I hope your casino closes down soon. I am happy using much bigger casino then yours. Thanks glad you closed my account down delete all my documents or I will take your casino too court. As there alot of Id frauds going on and your have my passport and bank details I do not trust your casino. You have my user name Misslucky4. Deleted them thanks end of my complaint.
Review by Bdblack1 month ago
Casumo is the worst site ever, ive spent over £600 and won nothing, it definitely is a Scam, im advising people and pray they take my advice.DONT GO THERE you cannot win .
Review by SimonPeck Heemels1 month ago
RIP OFF ARTISTS - I deposited funds into my Casumo account, they denied getting the funds although both my bank and Interact confirmed that they received the funds.
Review by JaclynSMercer Chipura2 months ago
I don't recomend ,they rob the peoples ,scammers ,no chance to win ,avoid !
Review by Customeraldridge Pilvar2 months ago
i think casumo gets alot of bad reviews when it shouldent really i was waiting on a withdrawal once and let them no and it was sorted out strait away money in the bank ive played at alot of online casinos and had some really bad ones who are dishonest that do take the mick mess you about but i cant fault casumo great selection games great look on the site good support they have something really important aswell in my eyes is that lock withdrawal removes temptation of reversing your money sometimes you go on you win other times you lose but thats gambling for you also i get quite a few offers of them when depositing so i would defo put them up there has one of the best and most trusted sites to play on
Review by Bozovic2 months ago
Although I have rated higher in the past, due to excellent customer service, easy verification and the fastest payout of all casinos I play on. I feel the need to downgrade the rating, simply because it’s getting boring... the bonus’s are getting terrible, this past week I’ve been getting 1 free spin as a “ valuable” and play through 100$ on one game and get 25 free spins on another, although I claim ( because it’s better than nothing, although close to nothing) I spin for $100, and get 25 free spins valued between .10-.20 a spin on another game. There are no cash bonus at all. And my deposit vs withdrawl ration is worse than any other site.
I feel like the entertainment overall from the site is taking a slope.
Review by Marczali2 months ago
I tried many many online casinos till now, and honestly casumo ain’t bad at all... I did a few wins and they really paid me fast every time. Of course it’s a casino and at the end they are there to make money... If you want to try a real crook casino, go try Genesis...
Review by Nkenge2 months ago
I have lost a lot of money at this online casino in recent months. Not once a good win, compared to the other online casino (such as leovegas, poker stars, unibet etc.) that give a good win every so often. Once contacted via the online chat, where I was treated as a number. When asked if I could get a bonus, I was answered with a standard excuse. When I asked this again my account was stopped. Compared to the other online casinos, Casumo is really dull.
Review by ExoGamez2 months ago
Now I met the Wagering Requirements regarding my received bonus, it is appropriate I place my review.
(I have a lot of other casinos to compare.)
A couple of weeks ago I misclicked, so instead of a deposit I withdrew a sum and lost my bonus. I went on the online chatsupport, and explaining the unfortunate loss - asking if my bonus could be restored ... the supporter checked my account, transaction history and my bonus.
Without debate, arguments or questioning my request, I had my full bonus restored (!) and could make the optional deposit.
My sincere respect for a service and forthcomingness beyond expectations!
THE best RTP I have experienced - at ANY time and without comparison, regarding other casinos I have played online.
I mostly play one software and this 'machine' has winnings; small, big, large and huge so often that I ended up being able to meet the Wagering Requirements.
Winnings extremely more frequent than any other casino I have tried.
Wagering Requirements are MUCH lower than any other casino I have tried.
The time to meet the Wagering Requirements is absolutely so fair that it shifts the odds quite nicely towards the player!
The website and software has NO errors, crashes or freezes.
They state in their requirements to themselves that Casumo should be a place of relaxation and fun. They themselves meet those terms.
In short; THE best casino I have visited, forthcoming and a swift transfer of refund should you desire so.
It is the only casino I actually trust.
Edit oct. 13th - as a response to Casumo:
Quote: "May the slots be ever in your favor!"
... that brought a smile on MY face and made my day.
Though I think luck is a wee bit on my side, I truthfully experience that your RTP secures a loyal player pool.
A good saying about Casinos: "If they don't know how to return to players, they will eventually turn the key.
Yes I have been lucky and still am, but that is not an incentive to drain the casino. Fun is and I have a lot of fun on Casumo.
May the RNG be with you.
Review by Lorien Dungveckis2 months ago
I know betting is 50/50 chance but to not win nothing after doing hundreds somtimes even in one night the gambling commission needs to investigate casumo I have had friends saying same thing never win on anything not even a bonus on a game ...as well when you reach a diffent level allways use to get free spins now you get nothing...people avoid casumo you will not win and not receive and good bonus ..
Review by Waaeem2 months ago
Same as others become an affiliate streamer and your RTP is better more features more wins so u guys get SUCKED...play n lose
Review by CatherineBuck2 months ago
I’m sick of these online gambling companies offering so called bonuses and in this case valuables I was stupid enough to take 30 free spin valuable and won a paltry 10.00 you would think that would be a reward or an incentive to carry on using their site as it’s not much but no they put a x30 wagering on it so you have to play through £300.00 before any thing is yours They can stuff it unless there is no wagering attachment to the bonus I will never accept one again as it’s near impossible to reach it. Thank you for your reply Casumo I still think that for the £10 I won on the 30free spins I got that having to make 600 x 50p spins before I met the wagering requirement is to much I did make it with about 68p left in my balance before I lost that. I think having played slots for a while now and as it should be seen as a good will gesture to a customer that the maximum should be x10 I rest my case. Regards Nigel Chambers
Review by Layard2 months ago
As I go threw the reviews I feel very stupid. I have bin now back in forth with emails to theses people sending documents etc and still not good enough.. to get my payment. My account has bin shut!!!! I will deffently be going to get legal advice and hopefully this website will get shut down. Never had any issues with jackpot city they paid out with no hesitation. Casumo uses are a bad joke and a nightmare. Uses sux people in with your bull.And screws people over.. happy to take people's money tho aye not hesitation bout that but then when it's time to pay out you drag out alll the BS..everyone goin threw the same trouble with theses clowns we need to get legal advice get this company shut down put on TV for the world to see. Strange how there is no 0800 number just dodgy email muppets. Online chat?? Where.. absolutely shocking uses are!!!!
Review by Syjeel2 months ago
Nice platform, mobile application and website are uniform so it's easy to switch between the two, a few of the games are buggy though. Buffalo Blitz Mega ways needs further testing on iphones, it heats my phone up fast and drains the battery (memory leak or something).
As for the games, I generally avoid the BJ and Roulette with Casumo as I've had issues with the app crashing and freezing and important moments where I've ended up losing a lot of money. There's also a common bug where it the touch registered a few pixels off to the left which can seriously mess up your bank when betting on roulette. I ended up putting a £500 bet on a number once that was supposed to be a 1/3 in roulette lost a lot of money due to these technical issues (using brand new iphone x).
The slot machine game selection is pretty poor missing quite a lot of important slots and a few of my favourite ones (Big Shots).
Many of the slots have strange minimum bet requirements such as on book of the dead. It encourages high-stake betting which is strange to do on such a volatile slot machine.
The one thing I like the most about Casumo is the levelling system and the whole Idea of valuables that you can have free spins, I would like to see more smaller and more frequent rewards... I gamble so much on your site but my valuable section is almost always empty.
I would have rated the site 5/5 but cannot due to the amount of glitches and bugs I have experienced which have lost me a lot of money. Casumo needs to have been QA, and when customers complain about QA issues they need to be addressed rather than ignored.
Review by Burdine LamLeao2 months ago
Very bad casino,eating and eating money from you , my net deposit is over 6000 and no win.I even cant use my free spins and they cant tell why ..
Review by Zrenrah2 months ago
First of all. This site probably has the best customer service, fast verification of all the sites over played on. Excellent service there. However.. after reading all the reviews regarding people not winning and casumo having the same answer i can only agree. Every other site I play on has a better.. much better payout frequency than casumo. Even watching big time steamers who stream multiple sites, they always RIP on casumo first and fastest. Yes they do have the biggest selection of games. But this does not offset the low payout percentage. I'm down so much on casumo where as other sites I'm not half as bad off. They can come back with the same generic answer, but I still feel like casumo somehow control the RTP site wide, and it's a lot lower than the likes of casinocalzone, videoslots or playgrand. For anyone reading this, I'd only ever use casumo if you manage to get a rare deposit bonus with low wagering. Otherwise use other sites that always seem to bonus and payout more often like calzone or videoslots
Review by Janeo2 months ago
Was skeptical due to reviews but when I attempted to make a withdraw of $400, it was pretty straight forward and the money was in my account within 3 days. Any problems, chatting to someone via the live chat really speeds things up and helps!!
Review by Pryn2 months ago
My first on the site deposited 1400
Cash out 3800
Been having a lot problems from the acount verification i pretty much all my ressource from canada i am kind of scared they will not pay me off dont really have any experience with this site finger crossed
Review by Gevaerd3 months ago
Used to be good but now it just cost alot of money, cant ever get a feature and when I did won hardly nothing at all, with so many other casino gambling sites I think I'll move on.