Staff is rude especially office manager by the name of Maria at the Rosenberg clinic. You can't even get a call back from the corporate office after a complaint. I can't wait for my sons' braces to come out. I won't recommend this establishment to anyone.
The company also uses deceptive marketing in getting consumers to sign up payment arrangement but what they never explain to you is that it is a credit application.
Review by Mitulkumar1 year ago
Friendly professional staff that was able to accommodate my tight schedule and do excellent work on my son.
Review by SavBug Oheinigh2 years ago
Everyone was thorough, helpful, and professional.
Review by LoulaK2 years ago
Very friendly and courteous professionals.
Review by Evh2 years ago
Very professional, friendly staff.
Review by Timofte2 years ago
Very pleasant Staff, very friendly. Dr. Kim is highly experienced and very kind. Scheduling was very easy...Thank you!
Review by Turan Crousen2 years ago
The services from the orthodontist was great but the lady who was at the front desk was not interest in helping patient because she was too busy talking with a young kid who works there. There were in the computer watching pictures of young patients girls and talking about how nice they looked... there was another lady who explained the proces and the payment option and she was very upset and she yelled at them because i was waiting for her and they did not said anything to her that i was waiting for her...i waited for her for about 40 minutes..
Review by Keo2 years ago
Wirk was good, but information was scant. Paperwork didn't answer questions that I had and no information about what I should expect. I was at a loss about why the prostetic fit the way it did and was simply told that they would fix it later after I healed. No talk about the cost. All of that after having been hit with $180 bill i wasn't expecting from Castle before work could continue. So billing and information are two weak spots in Castle's otherwise excellent service.
Review by Gallonatnat Derrow2 years ago
Best dentist to date!
Review by Bkincaid2 years ago
Staff is always friendly. The whole bunch very professional.
Review by Carlian Gorlitz2 years ago
I discovered Castle Dental through an ad I received in the mail. It said that as a new patient I could have an initial one-time $29 teeth exam/cleaning. I jumped on that and have been going there ever since for a year now. The staff are very nice and courteous. I have built a good relationship with them. They tell me what's best for the health of my teeth. I love Castle Dental!
Review by Sugartime2 years ago
Estimated an inflated fee that was 3 times that of another dentist.
Review by Jsson2 years ago
Great place awesome service very efficient and seem less visits. Flow is great ;-)
Review by Bolly Tallau2 years ago
The staff is awesome and the dentist is great
Review by Businessneed2 years ago
OK for general services but not other procedures. Had a crown fall off and they would not give me a cost estimate saying I needed a root canal. I went to my old dentist, paying out of pocket because not on my dental plan, to get a second opinion. He cleaned the tooth and the crown and cemented it back on, $58 total cost. This was 8 months ago.
Review by Kewalin2 years ago
The wait time was 45 minutes this is unacceptable. The front desk was unorganized and they have only1 full time Hygenist and 1 part time..I was unable to make a 6 mo. appointment due yo a lack of personnel
Review by Oluwarotimi Marle2 years ago
Very professional..didn't have to wait ling,everything that was done was explained first.
Review by Elmihra Souperbiet2 years ago
I love Dr Peterson!
Review by Baoluo Evvy2 years ago
Dr. Kim and team are always friendly and get me in quickly.
Review by Kingshri2 years ago
The staff and Dr. were very cordial and focused on me. They were help and provided a good experience. The Dr. explained everything and answered all of my questions.
Review by Tovstiga2 years ago
Friendly efficient staff, short wait
Review by Zidars2 years ago
Went to Castle Dental to get a deep cleaning and 2 fillings and everyone was very professional and friendly towards me. The dentist and hygentist were both very knowledable and understanding to all my needs and answered all my questions that I had. Excellent service and will definitely come back again!
Review by Geekyghosttv Muzin2 years ago
Very bad experience last time in. Was told things that were not true by staff and dentist.
Wrote a lengthy note to corporate offices (no reviews) and never even
received an acknowledgement of my concerns.
I have never been back. Had spent several thousand dollars at Missouri City location.
My wife still goes to castle but has moved to another location. She will not step into the MC facility either
Review by Sdawe2 years ago
Wonderful staff - best anywhere!!!
Review by Garywayne2 years ago
The people are great. The service is great and they work with you on ways to afford your dental care.