They are absolutely terrible
I never received my product from July 5th and it's now Aug 21st
You can only contact the company through email but they don't even respond so looks like I'm not getting my money back
Review by Tanaia2 years ago
Here is my honest review, I hope it will be helpful.
First thing, I think Cart Grab is a good initiative. It is an alternative to a well known ecom platform. It is presented as "An all-in-one eCommerce platform designed for you Everything you need to sell online, or run a store, Cart Grab has you covered"
It is quite true. This site is made by someone who wanted to make a more easy to use alternative to the other ecom platforms. It is operated under the name "The Randolph Organization, LLC" (Colton Randolph). They also making "Ecom Blitz"
It is easy to use, easy to configure, I would say it is convenient to set up a shop, and it is easy to swap between shops. No hassle.
So this is a good point.
However, I had a simple problem: I could not create an another store. Very simple problem as it was clear that CartGrab thought I subscribed to 1 store plan. Ok , this kind of thing can happen, I am have no problem with that. To add more, this is a young company so errors happens. I do not mind. But when I contacted the support here came real issues, not relevant to a serious company. The support is by email only, so I send emails .
It took no less than 22 emails to solve this simple problem.
I reported on March 26 and was solved definitively (I hope) April 16, so it took 21 days. And during this time , I continued to pay full price for just a portion of the service. The main issue was with emails from support:
They did not listen carefully what I was writing, sometimes they even asked me questions with answers that they can find in my previous email. They say no "hi" or "best regards" , One time they answer me a generic answer although I asked them a specific question. Worse, I got no answer during several week days. Even worse: I got one answer every 24h. Some of those issues were fixed of course but not before I wasted a lot of time with hassle. Still, sometimes they to not answer me, I have to resend them another email and hope for the best.
Yes I am sorry to say with this customer service, it is about "hoping" a solution (and an answer), not really get a solution.
I asked for a compensation (yes they did not even took the initiative to give me that, I had to ask for it) , they gave me 19 days free.
They did not took into account my 19 days free as they charged me $97 May the 11 (they should have charged this the 31th) To this day, they did not refund me despite several emails I sent. Yes, they answered (May the 11) "I apologize for this error. Yes, you should have up until May 31 as I've given that compensation previously. I will have this checked as soon as possible.
Please give me 24-48 hours to check and make the appropriate actions. "
Another email from them (May the 13) "
This is in regards to your Pending Case. I just want to let you know that we are still working on your issue. I may need to ask for more time to be able to fix this and make sure it won't happen again.
Thank you for understanding and I sincerely apologize for the delay. Have a great day."
To this day (July the 12) no actions or communication from them. No refund. NOTHING.
But I still receive promotion messages from Colton Randolph for selling Ecom training under the name of "Ecom Blitz". So they are still active, but not for their customer who already paid for their services.
Update: June 24: Still no messages, no refunds. But their "ecom platform" is still active.
Please rate this review useful if it is for you, It took time to write it and I lost a lot of money with this case. I wish I would have found a review like this as I would have $291 more in my bank account.
Thanks in advance!
Review by SMcCracken2 years ago
Never received my product or tracking number but was charged for it clear back in june its now September n i have tried emailing billions of times they are thieves im reporting them
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