I have received two cards which, in bold red lettering, proclaim "VEHICLE ALERT NOTICE. Please Respond within 5 Business Days"...and..."IMPORTANT INFORMATION ABOUT YOUR VEHICLE"...and..."TIME SENSITIVE"...and..."CALL IMMEDIATELY". No where on the card does it state who it is from, leading someone receiving this to think this is some kind of important official notification that require urgent attention. It is not. I called and immediately was connected with a salesman who began to try to sell me a car warranty!!! I objected and stated that their card is deliberately deceptive, but he pointlessly stated that it is not. No surprise! Just another scam. AVOID!!!
Review by Utilizador1 month ago
I was going to cancel my service because of financial difficulties but that changed they work something out so I could stay on I'm grateful.
Review by Gaffer Mamil1 month ago
I'm so glad I switched to CarSure their customer service is excellent and helpful with all questions given to them. I was with CarShield and had a terrible experience with them they are a deceptive company didn't pay for repairs that should have been done and having me to come out of pocket more than 100.00 deductible. That's why I'm glad I switched to CarSure and you all keep up the excellent work providing excellent service to your customers.
Review by Jaspinder Greensides2 months ago
Car sure offers good coverage, I just wish they would offer more for older/higher mileage vehicles because those are the cars that need it most. Other than that I'm satisfied with the service so far.
Review by Beefyfrog2 months ago
Your representative Rob went out of his way to help us when your claim system was down. My mechanic lost patience due to the system failure, and would not deal with the situation. Rob went out of his way to get our claim approved and rebuilt confidence with the repair company. Please give him all the consideration he deserves. All the best,
Michael & Diana Larsen
Review by PollyDoodles Kestens2 months ago
We talked to Rob and were very happy with the information and help that we got.
Review by Fabrickated3 months ago
Very helpful and kind!!! Appreciated the honesty!
Review by Simche3 months ago
I had a excellent Lady help me, but. I Didn’t writ Dow her name.
Review by Jeungseuk3 months ago
Thank you CarSure. Rob was very helpful, knowledgeable, and kind. He reminded me of the coverage I have, and the care of CarSure.
Review by Amco3 months ago
I must give you a rating of 5 stars. My claim was handled expertly. I heard no complaints from the shop that handled my repair on my Air Conditioner.
Review by Colour3 months ago
Deceptive practices to trick victims into calling to buy warranties.
I received a card in the mail appearing to be urgent. Contained bright red, bold text and wording such as, "TIME SENSITIVE", "CALL IMMEDIATELY", and "VEHICLE ALERT NOTICE".
The card did NOT contain the company's name at all. It stated that my car's warranty is about to expire (it isn't) and attempts to make it appear as if this card is coming from the manufacturer.
After calling to have my name removed from their list, they refused to give me specifics on how they obtained my information. The supervisor who I spoke to, Jason Ingold, stated that he did not find the mailer to be deceptive, and then proceeded to lie to me stating that their company's name was on the card, when it in fact isn't.
Review by Debbir3 months ago
I just want to say what an awesome company these guys are! My dad passed away shortly after purchasing his warranty and they refunded the funds to the family. This is where I will be shopping for my next extended warranty. CarSure made an already difficult situation, a little bit easier to deal with. I can't say enough words to show my appreciation.
Review by VictoriaG Dallal3 months ago
I really like the company and the customer service is awesome
Review by Oliy Wish3 months ago
SAD -DO NT GET THIS
Review by Joseph Schwarz3 months ago
I phoned today and spoke to Michelle to advise that my husband had passed away 3 weeks ago. I wanted to know if this plan could be transferred into my name and what was required. She confirmed that I am also "named" in the plan although it isn't "shown" in the paperwork. I also wanted to know if this was transferable in the event I sold the vehicle. She confirmed it was and immediately sent the documents via email, together with instructions. Service doesn't get much better than this!!
Review by Pinaun4 months ago
I was having problem with a claim, this was around the first of the week. I called and talked to I would assume a receptionist and explained my problem. She said she would put me through to the adjuster. Apparently he was busy so I got his voicemail. I left a message, and after an amount of time I hung up and call back with the same results. After another amount of time, I made a third call. Someone picked up the phone, apparently recognizing the number, hung up and sent me to voicemail again. I waited until around lunchtime and called the fourth time. This time a gentleman picked up the phone, his name is Rob, and I finally got to explain my situation to someone from your company. I was somewhat agitated and not in the best of spirits, but Rob worked through this, and told me he would look into this, and then call me back. That he did, explained to me what was needed, and with that information would see that things were straightened out. I got a phone call the following morning from my mechanic telling me everything was okay. I realize people are busy, and I'm sure you get tons of calls, but people need to learn that courtesy, understanding and perhaps a little sympathy on their part, could quite possibly make things a lot easier for everyone. I want to say thank you to ROB, never did get his last name, and let you people know that in my opinion, we need a lot more gentleman like him. This man was as professional, understanding and most able to get the job done. I truly hope for your sake, that you have many more people like him working for you. I called him today (28th), and personally thanked him.
Review by Covey5 months ago
Working with Michelle is truly the best experience we have ever had !!! Her sincerity + knowledge were amazing!! You are very fortunate to have her on you team!! Thank you Michelle❣️❣️Yr the BEST❣️
Review by AustiGirl5 months ago
I am a retired school teacher and I give Jordon and A plus
Review by Tuki5 months ago
An excellent service!
Review by Relm5 months ago
My experience with Rob at car shield was excellent. Even though I decided to trade my car in, Rob was a wealth of information! Kind and courteous. I would recommend this company to anyone who would listen. Will join them again in three years when my next car needs coverage!
Review by Trailwalker5 months ago
I have worked in the car business in the retail business and through life in general I've actually never ran into a more caring truthful an awesome company and customer assistance to work with I'd like to mention Cory and Robin in customer instance they are the best most informative and helpful people I have ever ran into thank you
Review by Nicolea Brewaspinwall5 months ago
Rick R. was Well knowledgeable re: the product. Instrumental in getting us great service/ product that met our needs. Friendly and professional.
Review by Diana Perkins5 months ago
I purchased this warranty in 2017. I paid off my policy in full before utilizing a claim. My oil pump messed up and needed to be fixed, which is a covered part under the warranty. I took my car to an automotive shop and it took a month of going back and forth with CareSure to try and fix my car. I sent in 18 months worth of matience records and all. Finally after a month i literally called on a daily basis. My claim was denied for a covered part and i decided to cancel my policy. I sent in my cancellation letter January 25, 2019 and was told it takes 6-10 business to process. Here it is almost February 25, 2019 and im still being told my refunf for my policy is being sent out on friday. This company lies so much and they dont have a clue about how contracts are supposed to upheld. I have been told every friday for the last 3 weeks my refund amount will be sent on Friday. I still haven't gotten my money yet. DON'T PURCHASE A CONTRACT WITH THIS COMPANY. THEY WILL CONTINUE TO GIVE YOU THE RUN AROUND EVEN AFTER CANCELING YOUR CONTRACT AND WANTING YOUR MONEY BACK!!!
Review by Kitta6 months ago
I am not certain about recommendations to anyone; however, I know for a fact that I was given the best advice and consideration by the carsure representative Rob who helped me with my frustrations following a warranty that was not covered by CarSure for my headlights on my Cadillac SRX. He kept me calm and helped me to stay calm and rational when I was about to cancel my CarSure Warranty. He helped me by waiving my February payment of $177.00 and reducing my monthly payment to 96.00. That in and of itself was a huge relief and I greatly appreciate his services and expert advice. Thank you and God Bless.
Review by Aneh Skeiryte6 months ago
Rob did an outstanding job of explainingy benefits to me. I'm a very happy customer now.