Terrible customer service and communication. Paid $1,400 for the warranty and they don't want to pay for the services needed. Made the mechanic tear down my entire engine and send photos before they would approve anything and 3 weeks later, my car is still at the shop and they only want to pay $1,000 towards the $3,300. I definitely would not buy a warranty from this place, you'll get screwed.
Review by Statesman2 months ago
Pathetic. Would not replace a transfer case unless dealership tore it down. Dealership explained to me that tearing it down was not necessary and any mechanic would know this. Transfer case was one of the few items supposedly covered without question.
Review by Dorrothy3 months ago
My 2007 Audi needed a camshaft replacement. Took it to our local Audi dealership....who told me that they hate working with these people, as it is always a horror show. Wouldn't even approve the repair until the parts were removed from the vehicle (at our expense) and photos were sent to them to 'review'. Took weeks to get something done that could/should have been done in a few days. Ended up costing me $1,500. If I could get out of this rip-off scam of a service contract, I would in a heartbeat.
They really don't even deserve the one star rating..........
Review by Basa Yukino3 months ago
If I could rate this company at a zero I would do it. My vehicle has been in a qualified Chevrolet dealerships possession for almost a month waiting on a used transmission to be placed in my car. You'll be better off just to foot the bill yourself than the deal with the aggravation of this company! There have been local repair shops that refused to even participate with this protection company because of the BS they have to go through. My lesson is learned and I will never use them again!!
Review by Rockrun4 months ago
this company sucks for a 250 tow they pay 50/ for drive shaft 550 they pay 271 minus 200 deductive only 71 what kind of service is that, I wouldn't buy this service again or recommended any friend to use it.not good my friend .
Review by AndrewLawrence4 months ago
Need to have 100% coverages
Review by TAMARAStodder Juusense5 months ago
The reps are rude and it takes so much for you to use what you spend thousands of dollars for.
Review by Nyawira5 months ago
I have a couple of issues. They want me to use rock auto to get parts. No one in my area buys parts from there. Labor says 2 hours for the part. They say 1 hour. Total wrong don’t purchase and waste your money. Sorry that my 17 year old got screwed on this warranty.
Update. My 17 year old called today and after he called and discussed with the guy part of the repairs will be fixed at my local shop with the prices quoted. Hopefully if I have another repair while owning this vehicle I will be able to trust and be able to fix with my deductible. We will see.
Review by Layle5 months ago
Was sold this extended warranty $1500 for 2 yrs. when I purchased a 2012 GMC Acadia on September 13, 2018 from DMV Auto in Stafford, VA. IS NOT WORTH THE PAPER IT IS PRINTED ON! A SCAM! Will NOT even pay the towing (up to $50...really?) or the 1 hour diagnostic (up to $100). Garage spoke to them several times & tried to talk sense into them. They say my issue not covered, won't pay towing or diagnostic because problem not covered. Was told when I purchased extended warranty EVERYTHING COVERED BUMPER TO BUMPER! I WANT MY MONEY BACK!!!!!
Review by Ambrea6 months ago
was not satisfied with the service and never getting my refund.
Review by Wensty6 months ago
I would highly recommend this service. Per my most recent need of service, customer service assisted me throughout my whole process, and available when needed.
Review by Joffine6 months ago
Stay away from this extended warranty company they are garbage when it comes time to file a claim they will do anything not to pay a claim and leave you with the choice to pay for the repair yourself or take your car, if you then want to cancel they will not give a refund so they are in fact stealing peoples money for a non existent warranty that is worthless. A class action lawsuit should be brought by anyone who purchased this.
Review by Stwart6 months ago
This warranty was definitely not worth the money, and the dealership that sold it to me didn't give me any other options. They're only open Mon-Fri 9-5 so if you break down on a Saturday, forget about it. They were closed the entire week of Christmas so I paid per day to have my car stored. When I called them to ask what service department they work with, they told me it was illegal to give me that info so I had to call a dozen places before I found one that accepts them. Things that are on my list of things that should be covered, end up not being covered. Its a scam! Shady dealerships only do deals with other shady businesses. This was by far the worst investment of my life, many tears shed over a P.O.S. car.
Review by Porfidio6 months ago
I have been trying to contact this company with no responce.. I call the 888 # they transfer me and where ever they transfer me to doesnt even answer... Terrible service
Review by Johnuy Deviny6 months ago
CARS uses the cheapest used online parts to replace your vehicles parts. And if that part they order is faulty or doesn't work it's all they are required to do via contract you sign. Any mechanic will tell you they are 1 of, if not the worst warranty company and also an extreme headache to deal with. I regret EVER signing that paper to have their extra coverage.
Review by LHoudek7 months ago
WORST WARRANTY EVER. TRANSMISSION STARTED MESSING UP AFTER A WEEK. TOOK IT TO THE DEALERSHIP TO USE THE WARRANTY AND WARRANTY COVERS NOTHING. NOT EVEN THE DIAGNOSTIC. HAD TO PAY OUT OF POCKET
Review by Katcoram Riccione7 months ago
CARS protection plus is overpriced for the supposed service they provide.
Review by Polaso7 months ago
I had the insurance for a year and half and never used it. I finally had the need of insurance and barely covered anything. The parts they covered were used parts. The labor hour they were willing to pay was well below average for different shops.Waste of money! False advertisement!!!
Review by Luciaa7 months ago
It was easy to get extended insurance on a older car without problems at a reasonable price .
Review by Akondi Strein7 months ago
Had problems with my car my deductible was more than there portion to pay then when i called them 3 months down the line with additional issues they said i wasn't covered.
Review by Gierra7 months ago
Since I bought this covered and never used it, I don’t know.
Review by Helpling OBerry7 months ago
I had an excellent experience with the car protection.
Review by Voedoemoedoe7 months ago
They kept bugging me with suggestions to renew the subscription after I made it clear several times that I do not need that.
Review by Zueb7 months ago
I've not yet thank God have to use the services provided but so far the customer call center professionals I've dealt with have been excellent
Review by LaDonnia Apoh7 months ago
If was a litter longer time but at the end everything was successfully..i got a very good help from cars protection..