Bought a car from them March 2016, less than one year later the car basically blew. Would have needed a new engine and all sorts, not to mention other issues prior to this (windscreen, new battery, engine light). Approached carspring and they pinned the blame on me and my driving. I was actually is only been driving just over a year so had a black box to reduce insurance costs and there was never any bad feedback for my driving. This car knocked my anxiety and mental health through the roof. I ended up off work for 3 weeks sick because of the state this car had left me in. Literally the WORST company I have ever come across. Even a fiat dealership said it couldn't have been my fault. 2 years later and I'm still paying for the car, even though I had gave it back to the finance company. Because of this experience I've felt too anxious to get another second hand car.
Also find it hilarious they only acknowledge the positive comments and don't try to address the issues people raise, goes to show what a fab company this is.
Review by MCase1 year ago
Can't get hold of anyone and effectively the web site is down.
Review by Williamettia1 year ago
Bought car on 14/08/17. Carspring cancelled the purchase 6days later. After countless phone calls they refund the purchase price but are withholding their admin and delivery fee. When I get through on the phone they are pleasant and apologetic promising refund of admin and delivery fee (£150) but money not forthcoming. Countless email and phone requests but still waiting.
Review by Resurrection1 year ago
Amazing service quick and easy and very polite staff
Review by Kayedi1 year ago
This company is a fake don't trust them
Review by Rozana2 years ago
I would not hesitate in recommending Carspring, their web site is honest and very accurate in what they say they provide and how they treat customers it is not just say and not follow through they actually do what their web site states. On speaking to members of Carspring on the telephone I found them to be polite, professional, helpful and nothing too much trouble for them an absolute pleasure to deal with.
Review by Shelbey2 years ago
well what can i say getting more and more frustrated with this company, I purchased a car through them and it was not as specified so we refused delivery, we were contacted them the next day and they accepted that the car was not as advertised, at the time of the call I was told that all finance documents etc would be taken care by them and i did not have to worry, they also offered me a full refund, or the choice to pick another vehicle, after discussing it with my husband we thought ok this was just an admin error so I was prepared to give them the benefit of the doubt and sent an email with our choice of two further cars , this was never replied too and i then spent days trying to get hold of someone and at this point, was very annoyed and thought i would stop the whole process and take the a full refund. I have to say this was done promptly when i eventually got hold of someone. I have since got back from my holiday last week to the log book for the said car and have tried in vain more that 10 - 15 times a day to get hold of someone as this is a grave concern. After getting nowhere with leaving messages etc i thought i would just double check with finance company that the loan was was cancelled, and guess what no it never was so i now have a loan a log book but have never had this car as i refused delivery , to rub salt into the wound i have received an email today from them saying they are sorry that i wish to return the car and to complete the attached form in the email , which i cant complete and say i have never received the car as I have to attach pictures which obviously i do not have, I have replied to the email address from where the form was sent however have not received a reply and totally unable to contact them either. The loan company will not cancel the agreement on my say so for obvious reasons so i am stuck as i cant get through to anyone!!! Any advice from would be appreciated!
Review by Zizipizga2 years ago
your number 1 car supermarket im going to buy a car off you shortley
Review by Bafford Derrow2 years ago
I put an application in on the 20th August. I got approved for finance and was asked to upload my proofs which I promptly did. I then heard nothing back for two weeks now and each time I try to call Carspring to find out what's happening I get told that no one is available and to try again later. The one time I did get through I was told someone will call me back, a call I never received. I am truly disappointed with the service I've received from Carspring.
Review by Marcio2 years ago
I would like to say how helpful carspring have been after looking and thinking of the car I want. I got all the help I needed thank you I will choose my car tomorrow
Review by Chelaru Ashmeade2 years ago
Great service and would definitely recommend
Review by Jarques2 years ago
Just had a really positive experience buying a car from Carspring using cash.
The original car we chose wasn't available but Carspring found an identical vehicle in the same colour for the same price within minutes. We were kept up to date with the process and our new car was deliveredy today, ten days after we started the purchase process.
I get the impression that they're pretty busy at the moment. It was sometimes difficult to get through on the phone. These are my only criticisms and suggestions for improvement.
Review by Vins Hern2 years ago
Am enjoying my new car, am so happy with carsping. Keep it up guys
Review by Poiron2 years ago
Brilliant. Very quick service and amazing value.
Review by Dmelo2 years ago
I applied for a car finance and got it then I received an email to say pay £1000 as deposit. I said no I don't want the car. Then I was told that it was a mistake in typing it was meant to be £100 then i changed my mind and now will take the car.
Review by Phuong Kodsi2 years ago
Friendly team good price for car more information about cars
Review by Ashleighmarie Metviner2 years ago
DANGER THEY TAKE YOUR MONEY WITHOUT TRANSFERING OWNERSHIP WITH DVLA
Over a 2 months later we are still awaiting evidence of transfer of title. DVLA have put in writing that Carspring have not requested transfer of ownership. The company acts like it is fraudulent. V5 documents were not provided at the point of sale. Uses 14 day excuse for not providing. Refuses to provide any evidence of sending to DVLA when requested - for example an email confirming submission and copy of submission. Over a month and a half later and still no registration documents.
Car was not cleaned. Matts missing.
Service book was missing. Then when eventually provided it was stamped "warranty void" even when this was not communicated at all. Service book without warranty void still not provided 1 1/2 months later.
We activated the AA membership exactly as described by Carspring. AA membership said that their agreement with Carspring was that this was backdated to original owner and not our purchase date. I explained that this was not the terms published by Carspring. This is a classic example where Carspring don't work with their supply chain to ensure that the terms advertised are agreed with.
Refuses to provide any compensation for excessive time spent chasing due to Carspring errors. It is only fair and reasonable that when they make mistakes, they own up, addresses them and pay appropriate compensation for their failures.
In summary we have had a terrible customer service experience in using Carspring. Given the amount of time, we would suggest you just pay extra and go to a local garage.
They don't respond, or when they do they don't answer the questions. They just keep quoting unrelated issues, as if all the problems with the customer service are the fault of their customers.
Starting to take legal action notify trading standards as the company looks to be fraudulent based on actions to date.
Review by Whitstablewoman2 years ago
Carspring makes purchasing a new car a delight. My experience From selection to delivery has been nothing but pleasant and stress free.
Review by Ultraputa2 years ago
I would like recomended you to my friends
Review by Ry2 years ago
Carspring is the most reliable company have ever dealt with when it comes to car finance considering my experience within few hours of dealing with them. They are so fast in treating application and considerate.
Review by Garlicmashed2 years ago
Good team to talk too. Can't wait to get my car. I will recommend carspring anytime.
Review by Bafford2 years ago
Very fast and efficient service. Also very friendly customer service over the phone
Review by Fernndez2 years ago
Review by Audreay2 years ago
Very quick & easy to find the right car at the right price. Helpful staff & I was kept up to date every step of the way. Would recommend carspring to anyone looking for a fast efficient way to buy the car of their choice.
Review by Noussayba2 years ago
What a great way to buy a car,a very customer focused company and good quality cars, would recommend it to anybody