Their branch called Carrington Title Services in Plano, TX, which handles settlements for Nationstar's foreclosed homes are not focused on the buyer's needs. If I e-mail them, I do get some kind of answer but the paper work has not being handled swifty.
STAY AWAY if you find out that this company will handle your settlement! I won a bid 10/4/14 and submitted the deposit and signed papers on time. I am still waiting to close. Nationstar Mortgage is the owner of the foreclosed house and their closer hasn't contacted me once to let me know what is taking so long. The settlement co. just said they are waiting for title co.(Solutionstar) to send the lien certificate but I don't believe that story...I got the lien certificate in 5 business days. They e-mailed me a closing date extension form two times which I signed and I still did not close on the house on the proposed date. My money is tied up and I could of bought other properties by now. In the dark and very frustrated. I hope I get my money back if the bank tries to cancel the sale.
Update #1: I finally did the online settlement two months late. I had to go haggle the state and city sales and recording taxes and fees because they were too high. Got inside the house and there was major water damage, stolen HVAC unit, and stolen pipes throughout. Neighbors said the bank's assigned contractors looked suspicious.
Update #2: Unbelievable! I found out in a difficult way that the house is not in my name yet after two months.. My electrician went to get a permit on the house and was told he couldn't. He was so annoyed for wasting his time and money. I went to the city permit office and found out why. I had to call the closing company back and ask why they hadn't submitted the settlement papers. Apparently the settlement papers were rejected by the recording office because the lien certificate had expired by the time it got there. No one had bothered to let me know and I don't think anyone from their office did anything about it. I had to call the office manager to complain and ask him to get the problem rectified ASAP. Four weeks later and I'm still waiting for the house to be recorded in my name. 3/3/14
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111 Pacifica, Suite 160