Buying and receiving the carpet tiles were fast and efficient - but what I didn't realize they are all seconds. Even though we purchased an additional box we still didn't have enough to do the flooring correctly. 2 boxes had pink edges and could not be used as full tiles. At least 3 more of the boxes had back edges that were not properly coated therefore flooring was not the same thickness. Knowing now that the quality was 2nd or poorer I would have purchased at least 35% extra but then the price would have been the same as Amazon for 1st quality. The tile was easy to install and looks fantastic
Review by Killamanjaro1 month ago
Fast, reliable service. Fair pricing.
Review by Charitie1 month ago
So far my experience with Carpet Tile Depot has been very pleasant. Quick replies to my inquiries and timely delivery of my samples that I ordered. Looking forward to doing more business with them soon.
Review by Bobbilynn Rupnarine2 months ago
Great customer service, shipping charges where a little high however the product price was so low it didnt matter. Product came in great condition and looks even better installed. Buy from them
Review by Sackshi2 months ago
Quality is amazing shipping super fast
Review by Doriel3 months ago
Customer service was very good. We had a bit of a problem with the shipping charges when we picked up our carpet tile at the freight company but the customer service rep worked everything out for us. The carpet tiles look great - just what we needed for our basement family room.
Review by Percell3 months ago
I was disappointed that my order was cancelled due to a 200 sf minimum. This minimum policy is buried on returns page. After finding out the order was cancelled was told the builder quality carpet I had ordered for 1.69 sf was suddenly not available but instead I could order the premium version for 2.22 and I had to order 240 sf. So I had a cancelled $200 order turn into a $640 option. Felt rather bait and switchy. Inventory hijinks happen, order req should not have allowed me to proceed with the order
Review by Isalathiso3 months ago
Great service and quick, would definitely do it again.
Review by Noobs3 months ago
From ordering samples to getting a full order, the experience was easy. Looking forward to installing my carpet tile this weekend!
Review by WeimaranerFan3 months ago
Great and fast
Review by Stepsglass3 months ago
I have purchased from this company on several occasions for my retail stores. Easy ordering process, quick shipping and good prices. I will continue to do business with them.
Review by Minx3 months ago
The customer service was great however the tiles themselves were not satisfactory. The lot we received came from two different locations that were combined at some point during the process. Half the lot had boxes that were already opened and had clearly been filled with all the tiles the original purchaser did not want to use. Then the other portion of the boxes had tiles from unopened boxes that were very nice and without unsightly defects. I will most likely not be purchasing from tile depot again and am going to redo the entire floor once again and simply eat the cost as a lesson learned. The 3 stars is for the sales team.
Review by Noreslin Derrow3 months ago
The freight was almost as much as the carpet tiles I recently ordered. They told me that it would have to be shipped via a truck with a lift gate but it fact it was dropped by Fed Ex.
Review by SkiesOfRaina3 months ago
I’m getting ready to place my second and third orders from Carpet Tile Depot. Great prices and customer service. We were in the middle of a move our carpet was on backorder and Carpet Tile Depot was great at communicating with me.
Review by Bafford3 months ago
They were able to help me identify a carpet tile I had that I had no idea what it was called!! Pricing was great and shipping was fast. Would recommend to anyone.
Review by Heesoo3 months ago
The carpet was good quality, but the shipping pallet was very cheap and broke coming off the truck bending and denting the edges of several boxes of tile. Company needs to take more care with prepping shipments.
Review by Kanha3 months ago
Very informative about their products. Great experience with price, follow-up and shipping.
Review by Venkateshwar3 months ago
Product and prices are good but shipping prices on small purchase are extremely unreasonable.
Review by Jazp Latuzis3 months ago
We're quite pleased! I guess I imagined the squares thicker since it was called premium. They were easy to install. The color was true! Love that!
Review by Hartmann4 months ago
Great product and fast delivery. Very satisfied!
Review by Leemeng4 months ago
They were great to work with, carpet arrived as scheduled and expected. Quick to send more when I realized I was going to be short.
Review by MamaMoon4 months ago
Great selection online, many options to choose from at great prices. Dean was great to work with they sent out a few samples to us to verify the color. Product looks fantastic installed. Highly recommend them
Review by Rooney5 months ago
It was a awesome experience they did not mess around. I know we all have a fear of on line company's I TRUST THEM !!
Review by Lurton Contras6 months ago
Great product! Very happy with it!
Review by Luningning Raateland6 months ago
Great people. Great follow up. Prices are right. Product arrived on time. Will be dealing with them for all my carpet needs.