I had a great experience with Bloomington Carpet One. The sales person was very helpful and we were able to quickly find a carpet that met our needs and was available in the time frame we needed it in. The installation was done to meet our schedule which was very helpful since we had multiple projects going on. The installers were excellent. They were very conscientious -- in removing the old carpet, installing the new with no seams showing and in cleaning up after.
Review by HaeJi11 months ago
As long as you realize that these kinds of products, and services do not happen over night, you should be completely satisfied. It was a totally pain free process.
Review by Yemi11 months ago
Good products (carpet and tile), good carpet installers, excellent tile installer and very good sales person.
Review by Yingxue11 months ago
Can always count on Lyn at Bloomington Carpet One to help us choose the right floor at the right price. Installation was done with great care and attention to detail. We have several floors to address in the future, and we wouldn't think of going anywhere else!
Review by VaDo1 year ago
We love our new carpeting! The color is better than we thought it would be!
But mostly I would like to commend the installers, they were real professionals
and the work was perfect! One was named Jesus, do not know his brother's
Review by Alyssamarie1 year ago
You did everything you promised and made it easy for me to choose blinds. Steve measured and had good samples and the blinds arrived in 4 weeks. The installer was accommodating and efficient. Very pleased with the service and the product.
Review by Hobert1 year ago
Knowledgeable staff, lots of flooring choices, carpet layers efficient and did a good job cleaning up after the installation.
Review by Punkass1 year ago
I had to get a carpet on short notice for a room that had flooded. I brought in an old sample to match, and though there was no exact match to the 12-year-old sample (no surprise), the whole team in the store worked to help me come up with something that matched well and was in my budget. It is so much better than my original idea! They came out to measure my room on the day I walked into the showroom and they had it delivered and installed on the day I needed it.
I would have no hesitation to work with them again. Great service!
Review by Gvfhjff Buyuran1 year ago
We ordered luxury vinyl. Carpet One laid a new subfloor and the vinyl bubbled up on the subfloor seams. Looks really bad and getting worse as time goes on. They couldn't seem to fix it no matter what they did. We really had to get back into the room so we accepted the floor as is and received a $700 discount which seemed reasonable at the time. We had no idea that the problem would worsten over time. Looks so bad that our guests even make remarks thinking it was a botched do it yourself project of mine. I always tell them that Carpet One did the install. We have other luxury vinyl floors that we have had no problem with with other installers.
Review by Fajibola1 year ago
They had a great selection of the product we wanted at a fair price.
Review by Yasirali1 year ago
Responsive to our needs. Great pricing, excellent service. Would definitely use again and recommend to others.
Review by Phanindhar Quero1 year ago
Very disappointed in the seaming in doorways. Called the company shortly after carpet was put in and they tried to fix the issue. Unfortunately is is not any better. We would not purchase carpeting or flooring from Bloomington Carpet One again.
Review by Siim1 year ago
The installers who came to my home were so professional and respectful. Did a fantastic job! My carpet is beautifully installed especially given the pattern they had to deal with! I would highly recommend this crew to anyone. Completely trustworthy, kind and happy to be on the job, which is rare these days. They were 5 star in my book!
Review by Bafford1 year ago
Bloomington did an excellent job.
Review by VrTX1 year ago
The installer rescheduled our installation two days before the date and misled us as to the reasoning behind the rescheduling. The salesperson also promised a discount and sent a bill without the discount. It took multiple calls to follow-up on this. In addition, we were hounded to pay a bill the day it was sent (without the promised discount) because it was the end of the month.
Review by Wahkia Heeswijk1 year ago
Very happy with Bloomington Carpet One - they came on time, installed well and even helped me move a bed back into place!! I was impressed with how quickly they could do my install.
Review by MsLBody1 year ago
Very prompt and friendly service. Carpet was great!
Review by Mediaspec Dannals1 year ago
Lyn R was great to work with. Prompt estimate and offered options in multiple price points. Installation went quickly, and my carpet looks great.
Review by Uvraj1 year ago
Excellent experience from in home carpet consultation, and room measurements, to carpet selection and project quote. Order was placed and carpet was available within 8 business days. My project included all living areas on 1st and 2nd levels. The installers completed the job in 2 separate visits per our request with no additional trip charge. Installers were on time, polite, and cleaned up, hauled all debris away. Workmanship was great. Excellent experience. I am a raving fan.
Review by Teriesa1 year ago
Carpet was measured incorrectly - Time to install delayed.
Date was set to install later - E mail the day before said, "sorry it will be a week later."
Store manager was slow to answer my calls. Very little coordination between employees.
Poorly managed store - Recommend people shop elsewhere for carpet.
Review by Dwarwick1 year ago
The salesperson was great.! Little confusion the day of installation with carpet installers but quickly resolved with phone call back to the office. LVT flooring installers were great!! Too many carpet seems in well seen places in living room- only complaint. Quality of carpet and LVT is nice.
Review by Knomes1 year ago
For the most part I'm pleased with the experience. The carpet and flooring looks nice and the contractors used to install the carpet/flooring were very good. There were a few issues with the flooring, but the contractor has been very responsive to me, directly, and he's been mindful of fixing defects promptly.
My biggest concerns came pre-install but after my flooring had been ripped up. I was told by the install contractor that the flooring we chose was thinner than the tile that had been ripped up and there would be a noticeable gap in between the flooring and the appliances/cabinets. He further informed me that this should have been explained to me by the Carpet One sales associates, so that we could make an informed decision on this purchase. This was never mentioned by any reps at Carpet One - and two of them even visited our house. The installers ended up doing a fine job and gaps are not noticeable but was very unpleased that this was not mentioned. It seems as though this would be a common occurrence for Carpet One and something sales associates should explain.
In regards to the carpet install, the installers themselves did a good job. But they didn't know all of the areas of my lower level that were to be carpeted. Had I not worked from home that day they would have missed an entire hallway, and possibly carpeted my laundry room instead. This is another thing that I'm still confused about - how the installers don't know the entire are they are supposed to install the carpet in.
Would I use Bloomington Carpet One again? Probably. But this process was not entirely smooth.
Review by Bazaar Lishchynskyi1 year ago
Great price and installation of both carpet and wood floors. Lynn is great!
Review by Icicled1 year ago
quick install, great guys
Review by YippeKiYay1 year ago
My experience working with ICC Restoration Project Manager, Chris as well as his flooring rep from Carpet One, josh. We the best. Took the time to explain the process, the differences. Chris’s knowledge was excellent and always willing to answer anything or explain the policy or process Did what they could to make our water damage as easy for us to handle as possible. Chris kept in great contact and any questions or issues I had we’re dealt with by him and always he always kept me updated or in the loop. Chris and the company’s he works with have made our experience dealing with water damage, and insurance claim much easier than if our experience wasn’t so great.