I dealt with 3 different people on a kitchen/dining room floor installation. The left hand didn’t seem to know what the right hand was doing.
Luckily the installer (Karim and his brother Jose) made up for the lack of professionalism in the ordering department.
They did excellent work in a timely manner, were very polite, and a joy to do business with.
They work for the company as opposed to being subcontractors..
Review by Neverson3 months ago
Awful service, awful follow up, all around a terrible company.
Many hidden costs, very discouraging.
Called corporate office and spoke to Sara, equally awful.
Review by Mallaya3 months ago
Buyer beware with Carpet One of Merritt Island Florida for breach of contract and horrible service!! Owner Jeff Kidd refused to provide his service warranty in writing after contract signed and deposit paid. Cancels work days before installation. File complaint with HQ and they provide very little help. After conversations with others, this company does not stand behind their work! Many complaints!! Find someone else, we do not recommend this provider of Carpet One!!
Sent from my iPhone
Review by Emm4 months ago
I had the same problem that others are having. Junk flooring and refuses to back the warranty. Stay far away from this joke of a company!!!!
Review by DMKdc Raikar4 months ago
Travis is my sales rep and did a great job helping me pick LVP and bathtubs wall tile.
I'm not sure if Travis measured wrong, although I'm certain the fee quote had overage for wastage and estimating errors which for which I was billed.
The LVP installation is good but the installer used the last 6 ft plank and there was zero material left for future repairs. The steps were one short in the quote but Carpet One provided the piece while the installation was in progress so no delay.
The installers took no care to protect my house or clothing when they used grinders on leveling cement. They should cover closets and furnishings with plastic. Very basic.
Also they R&R'd my sliding 6 ft doors and didn't replace the floor guide, saying they aren't allowed to drill through the LVP. Ridiculous. We are to believe that the doors are supposed to swing in and out? YouTube shows how to drill safely or glue the guide to the floor. They mis-installed a different closet door. Now I have to hire someone else to finish Carpet One's work.
The bathroom tile two man demolition team showed up Thursday afternoon and they demoed the three walls above both 5 foot bathrooms.
The tile installer--one person--showed up at 10 AM Friday. He worked to 11 PM so I had to cancel my Friday evening plans. Clearly the installation team knew this wasn't a one man job.
The installer completed the guest bathroom and it looks good but I had to ask the installer to remove and reinstall the soap dish which was placed about 4 inches above the bathtub. Seems like he never installed a soap dish or he didn't care.
Next he told me Carpet One was short about 8 feet of Bullnose tile so he'd have to return Saturday or Monday to finish the Master Bathroom walls.
Now it's late Tuesday morning and I'm told Carpet One will have the Bullnose available for installation Thursday. Great?! My master shower has been 90% complete and unusable for since Friday and it takes them 4 days to work out a solution and hopefully the 1 day, two man project will be finished in 8 calendar days. It's unfathomable that bullnose tile--needed about 50 linear feet max for this project--isn't in stock and wasn't available Monday to finish my project.
I'm very unhappy with the installation. You should try a different company.
UPDATE: Installer returned 6 days later. Needed about 14 pieces to finish but was only provided 10. Must order again. Another failure to perform by Carpet One. If they return Tuesday, it will have been 14 days without master bathroom. No call from Carpet One called me to update me on timing to cure their error. I had to pester them to get an update.
2nd UPDATE: Installer returned 1 week later and finished my master bathtub tile. End product looks great and extra tile remained with me for future repairs. My handyman had to add some caulk where they missed. He had to touch up paint over tile.
It took two full weeks to install tile over two bathtubs. Not good, but it's finished and the end product--LVP and bathtubs tile--looks great. I felt abandoned by Carpet One on the tile mess up. I will never use Carpet One again.
Review by Tyrane4 months ago
My wife and I were assuming the military discount would be competitive with that of Lowes. I.e. 10%. This was not the case and they would easily return products if the amount purchased was greater than the amount we needed.
Review by Wallon6 months ago
I worked with Kera Parker on two different orders/installations. I replaced the carpet in most of my house and all of my mother's house. Completely professional from start to finish. I highly recommend staying local and using Carpet One if living in the GreenValley/Sahuarita AZ area.
Review by Király7 months ago
The work they were supposed to do was simple. Carpet one room, and add vinyl plank to a small entry way. I needed the job done quickly, which Travis said they could do. After a few days when I hadn't heard anything, I called Travis to find out transition pieces needed to be ordered, and I would need to wait until they come in so the job could be completed (vinyl and carpet) at the same time, I waited a week and called again, I was told the transition pieces were not in yet but would be in any day. I called again and was told they were in, but I need to call Stephanie to get the job scheduled. The work was scheduled and my husband took off work for the installation. The carpet was installed fine, but were told another person would have to be scheduled to install he vinyl. The installer told my husband that we would get a call about the vinyl installer coming out. No one of course called. I called a few days later and got it scheduled for a week ago. I took off work and the installer came, but couldn't do the job because he did not have the transition pieces. He told me that they would need to be ordered. The installer told me that someone would call me to reschedule. No one of course called. I have called Travis several times this week, who seems indifferent to my concerns. He tells me to call Stephanie to schedule but she is on vacation. He told me it is "out of his hands." He told that he emailed Jason about getting installation scheduled. I called the OP store and asked for Jason and was given Stephanie's VM who is on vacation. My quick job has lasted over a month at this point. They do not have customer service skills. I should not have to keep calling them! Very disappointed! I would only recommend them if you like to get the run around!
Review by Aliu7 months ago
Well, after I called Carpet one about no installers coming. They had someone at my house on Monday-the installers were professional and courteous and did the job very well. I am happy with the job they did. so I went from very upset with the first installer (lack of) to quite happy with who came to do the job. Redding Ca 5050 Westside road.
Review by Jdkammu Voldum7 months ago
One star is too much for a rating on this lousy company. The store is fine, the sales guy is fine, but they hire incompetent sloppy people to install. I bought vinyl plank flooring for the entire house, and the installers came in and made a huge mess. They broke up the tile in the front hall and didn't bother to use a tarp to protect my walls and woodwork, leaving gouges and chipped paint throughout the front hall. They attempted to "fix" it with paint that did not match and a lousy drywall repair job. Upon further inspection, they had damaged walls throughout my home! They also broke the glass top my dresser. I called the stored, and they sent a different crew out to finish the job. Too late. Now I have to paint the entire house and Carpet One will not get back to me.
Review by Elg7 months ago
installation team worked very hard without breaks and on long hours to finish my job, to which they did an excellent job. The floors look beautiful and I'm very happy with the end result. I cut a star, and you could argue should maybe cut another, for two reasons. First, the person who did the original estimate missed a flaw in my original floors that precluded leaving just covering them with the new flooring. This mistake lead to my ordering a higher priced product because I thought was saving money by not removing the old floors, despite the fact that they ultimately had to be removed. The second issue was that our original install date had to be scrubbed because they weren't able to park their truck in my neighborhood.
Review by LeoY9 months ago
Do not have vinyl plank installed by these rip off wannabe floor decorators!
$4000.00 later, I should have kept my 20 year old carpet with holes!
Review by Raaji9 months ago
I have never done a google review before. I am motivated to do so today! We had new flooring installed yesterday and are just so completely satisfied. It was really refreshing to work with this group of people! Janelle patiently kept following up with us on different things and made many timely phone calls to us and on our behalf. The installers yesterday were terrific! They very kindly answered last minute questions, stopping what they were doing to really listen and respond. They were wonderfully knowledgeable and professional. Everything looks great!! I would definitely recommend Carpet One of Rochester!
Review by Mehranlili10 months ago
Wrong trim size again, also different stain color on 1/2 round molding. 5th visit still not completed.
Review by Blushing1 year ago
After tearing out old floor --- a leveling material was poured to level out the slab/area for the installation of new wood laminate floor. In four areas of the floor --- the leveling liquid did not completely dry before installation. After 5 years and exposure to sunlight --- the floor in these areas has dark spots.
Upon contacting the company, they mentioned their 1-year warranty on installation (which we were never provided) and would not even come out to our home to look at the floor and suggest options to correct the poor initial installation. Very poor customer service. Would not recommend.
Review by Anwarhjh1 year ago
Had a bad experience at this store. They had a new employee who wrote down the wrong name of the carpet. Took over a month to get it replaced and they stuck me with the second install bill.
They claimed I used my own installer even though Matt at the store recommended the installer.
They also used the beauty guarantee to cover up the employees mistake of writting the wrong name down.
I would NOT recommend this store. There are many many other options our there.
Review by Inferno McMurrin1 year ago
Happy with everything Carpet has done for me
Review by Batia Vroegindewey1 year ago
Review by Kripesh1 year ago
Ordered carpet that had to be a full 12' wide (they new this when I ordered), which came in undersized. I had paid upfront and they refused to refund mu money. Worst customer service ever, and out $350!
Review by Roboshark Aktiff1 year ago
We are very happy with the carpet we selected, the price was reasonable, not the cheapest, but the service is terrible. Installation guy did not have enough carpet to finish the job. So far, we've been waiting 4 days for them to come back and finish it. Repeated calls are ignored. The sales guy came out yesterday and double-checked his measurements, said the installation people would call us in the morning, but they have not done so and I am unable to get through to anyone at their store. My advice: there are lots of better companies to buy carpet from.
Review by Siostry1 year ago
This is our second remodel to use Carpet One on all flooring. Jeff Rivers in sales has done an outstanding (and patient) job helping with selections and, most important, ensuring that our floors are installed properly. We feel like we got a very fair price with incredibly personalized service!
Review by Meatlover Jekyll1 year ago
Had an issue with a seam you could trip over. When they sent someone out to inspect that person found other issues with the carpet quality and installation in 3 bedrooms. We were told the carpet would be replaced and the moving of furniture would be taken care of. Then the owner changed his stance and told us only the room with the bad seam would be replaced and we would have to move the furniture ourselves, and didn't seem too happy about having to do even that. He didn't seem pleasant over the phone as if we, who had spent $$ on quality carpet, were somehow at fault. All we wanted was the seam taken care of in the first place, and it was them that led us down the rabbit hole of replacing the entire installation, only to be told it wasn't going to happen and making us feel like somehow we were at fault. Even after a factory rep came to the house and confirmed the carpet was defective. The carpet was eventually replaced in 2 rooms (only because the factory rep cut out a piece of defective carpet in the 2nd room as a sample to take back with him. This infuriated the Carpet One owner who said "WELL I GUESS WE HAVE TO REPLACE THE CARPET IN TWO ROOMS NOW!" angrily to me over the phone.) No follow-up call following the 2nd installation to ask if we were satisfied. He had our money by then so apparently didn't give a crap. We have more flooring projects planned, but will never do business with Carpet One again. I don't know how he can stay in business treating customers the way he does.
Review by Jash2 years ago
After a flood in my home my insurance company was working with Carpet one. I had to have my linoleum and the laminate replaced. I also chose to have the carpet replaced in the living room and my bed room. My husband had just passed away a few months earlier after 45 years of marriage so I was still grieving his loss I also suffer from Multiple Sclerosis and use a scooter to get around my home. After 6 months the laminate started to lift up and many places. A third party came in and stated that the floor was 1/16 of an inch uneven in places and the weight of my scooter was causing the floor to lift up. I was never told that my scooter was an issue. The old laminate that I had for 15 years never lifted under the use of my scooter. I was given some sample flooring to choose from which were Shaw brand laminate. I was never told that it wouldn't hold up with the use of my scooter. If I was told that I needed to upgrade the product I would have paid out of my pocket for that upgrade. I was sold an expensive carpet, now that I look back I realize that she had told me to choose from a few samples for the carpet not to shop around in the store. I was totally taken advantage of with the purchase of the carpet and the low quality of the laminate. Carpet one is not going to do anything about the laminate so I am thee looser in this deal, my flooring looks terrible and when I use my walker I have to careful where I walk as to not trip where the flooring is raised up.
Review by Odi2 years ago
Carpet One installed oak parquet wood floors throughout my whole house. They did an excellent job, taking their time to level the floor to insure the wood was laid properly. This was a big job with a room needing major leveling. They were professional and respectful. It took longer to install because they cared about doing an excellent job. My love my beautiful floors. Gene Fischer was always available for questions, inspected their work and explained proper care of my new floors.
Review by Ismail2 years ago
Very poorly run business. Our 5 day project took 30 days........workmanship was sloppy, customer care non existent, and they left our home with damages (cabinets, trim, etc.) and filth.......