We have had a wonderful experience at Carpeteria Carpet One, Jack, at the San Marcos store, is a superb salesperson who follows the entire purchase and installation process and cares about customer satisfaction. He found excellent, highly skilled installers, Lazaro and his two work persons who installed the carpeting in our home. The installation team laid the staircase carpeting perfectly, as they did the entire project, and even cleaned up afterward! It was our pleasure to receive such excellent service!
Review by Rudrakumar1 year ago
Friendly and knowledgeable service, helped us find a great carpet for a great price. Super flexible and accommodating for our install, we had to reschedule last minute and they bent over backwards to help. The install crew also did a fantastic job, very professional and left the place spotless when done. Highly recommend these guys!
Review by Denevene1 year ago
I was in the escrow process and wanted to change out the flooring on my new home prior to moving in and taking possession. I walked into Carpeteria Carpet One and was warmly greeted by Robert Murphy. I knew nothing about flooring, except what I didn't like. Robert took the time to ask questions to learn about what I wanted, understand the style of the home and helped me explore several flooring options. Robert is professional, relatable, knowledgeable and dedicated. I always felt like his highest priority and most important client. Once he knew my criteria, he provided immediate recommendations on colors, styles and materials to consider. He opened up my aperture. Little did I know he is also an interior designer and his recommendations exceeded my expectations! I travel often and Robert was very responsive to emails with pictures of flooring samples, along with updated quotes. Knowing my timeline was very tight, Robert went out of his way to personally measure my floors and stairs very early on a Saturday morning. He was early for the appointment, brought several samples and took his time capturing every detail, measurement and unique angle. I shopped around, and spoke with several flooring stores. No one was as responsive and thorough as Robert. I had a quote within hours with great fidelity. Robert also guaranteed the work would be done prior to moving.
It wasn't just Robert who impressed me. The Project Manager was helpful in managing my expectations, and the installation team was on time and courteous. They were aware of my aggressive schedule and told me they would be done a few hours prior to the movers showing up. They worked extra hours and finished a day earlier than expected. The quality of the work did not suffer and we were beyond impressed with the outcome! Even in the days and weeks since finishing the flooring, Robert followed up to see how the floors were and if I had any concerns or questions. The entire process was stress free. From start to finish, and even beyond, Robert Murphy and Carpeteria Carpet One have you covered!
Review by Lecoya Bontjes1 year ago
If you desire excellent customer service when purchasing carpeting or flooring, we recommend that you contact Sean Moran at the Morena store. We purchased carpeting from him in April, 2013 and now again in December, 2016. He did everything that he could to make the process of selection and installation easy for us. He listened to our needs and recommended options, including hard surface floor options. He let us take home samples and answered questions about the alternatives. He seems very knowledgeable and is willing to do whatever is necessary to assist in helping us make the decisions without pressuring us. Both times on the day of installation, he came with the installers to ensure that things would go smoothly before leaving. The installation was very professional with even a supervisor stopping by to inspect. We are so grateful that the Carpeteria/Carpet One team worked so hard to try to eliminate stress and provide a very positive experience.
Review by Tajs2 years ago
I'm so happy I checked this place out!
I was looking for flooring at the big-name places, assuming they would have the best prices. A friend recommended I check out Carpeteria Carpet One Floor & Home on Morena Blvd in San Diego. I incorrectly assumed a smaller business would have higher prices...I was wrong. Not only did I get the flooring I wanted at a good price, but the quality of service I received from the staff, specifically Sean Moran, was amazing. He listened to my needs and helped me pick out the perfect floor with ZERO pressure. He was there to give advise when I asked for it, and made the entire process stress-free and enjoyable. I never thought I would say that about a home improvement project!
Now for the other important part...how it looks. They helped me find contractors to install the flooring and FAST. The flooring looks amazing. The guys who installed it were so nice and professional, I would have them back again in a heartbeat to do work.
From the personable staff to the good prices, to the quality of service and installation, I would highly recommend Carpeteria Carpet One Floor & Home to friends and family.
Review by KirkW Thetisa2 years ago
Robert Murphy was amazing! He was very pleasant to work with. He was very professional and knowledgeable of what he does. He went above and beyond from sale to installation - making sure that things are done on time and correctly.
If you ever need flooring, go to Carpet One on Morena Blvd and ask for Robert! He will work with you to meet your budget - that's what he did for us.
Thank you, Robert, for making our experience with Carpet One so easy and stress free! Both my husband and I love our new carpet. :)
Review by Zaero2 years ago
Hey John Media was awesome to work with. Been Building a new Home for about a year. Talked to a lot of floor People. We went with John because he genuinely cared. And his knowledge about floors and carpeting was exceptional! John's the Best! Ralph
Review by Chibubi Viaud2 years ago
The service was fast and the gentlemen who helped me was professional!
Review by Nhshal2 years ago
From the start to the finish I was impressed and our expectations exceeded with Carpet One! John Medina was very helpful, answered all my questions, and assisted us with the best carpet for our home. I really liked the extra steps they take in clean up and spraying a microbial before the new carpet was installed. Our family is very happy with the new carpet, the installation process and I really like the warranty. I would recommend Carpet One to any other options based on their product options, service and warranty!
Review by Dronacharya2 years ago
The guys that did the carpet were great. In and out in one day and it looks great. The hardwood floor crew did a great job on the floors but they were really sloppy with the baseboards and the caulk. It's uneven and spotty and smeared in places. It's the final detail and it's noticeably sloppy.
Review by SportsterDoc3 years ago
We had such a great experience with this company, from selecting our hardwood to installation, you can tell that they really care about delivering great customer service. I'll definitely be referring all my friends and family. Thanks!
Review by Meiqi3 years ago
I appreciate the customer service from Christine Green. She exceeded my expectations. She was very polite, friendly and detail oriented. I am very happy with my new flooring.
Review by Gitcheepajogon Chariar3 years ago
There are a ton of flooring options on Furniture Row alone. I went with Carpeteria because I knew the name, they are locally owned and active in the Chamber of Commerce. These things matter to me. And the service and quality of the flooring I received was outstanding. I would recommend to anyone looking at the daunting decisions involved in replacing or upgrading floor options.
Review by Rummer3 years ago
In October 2016 I received outstanding customer service and expert advice from your Mira Mesa team. Sean Moran listened patiently to my priorities, budget and many questions. Throughout, he educated me, traded ideas, and explained the attributes of my top options. No up-selling or pressure to decide quickly. Many weeks and discussions later - we are completely satisfied with our (Lee brand) choice. Unequivocally I recommend Sean and all the staff at the Carpeteria Carpet One - they earned my loyalty and sincere appreciation!
Review by Rohina3 years ago
Great sales associate. Clean, polite, professional installers
Review by Digney3 years ago
John Medina at Carpeteria Carpet One helped us find a wonderful carpet for our home that fit within our strict budget. The installers were courteous and professional. I would recommend Carpeteria Carpet One to anyone looking for quality carpet.
Review by Vintagechic3 years ago
Sean Nolan was great. He showed me great costumer service and was there every step, answering all of my questions. The crew that came to the house did excellent work. My floors look amazing!
Review by Shuvdeep3 years ago
Everyone extremely helpful and knowledgeable. Installers were on time and thorough. I will recommend Carperteria to anyone looking to purchase flooring. Very satisfied and love our new carpeting.
Review by Thuvina3 years ago
Carpet looks great!
Review by CaptHook Nakalule3 years ago
Thanks for all you help
Review by Zhensong Bwanya3 years ago
My rating says it all.
Review by Shequana3 years ago
This is the second time that Carpeteria Carpet One has exceeded our expectations. Great customer service from Gary Skyrud and communication through out the entire project. Installation was clean and on time. I will continue not only use their services but recommend them as well.
Review by Vanamali3 years ago
From my first initial call to Chris and Sean and throughout the entire process of buying and installing my new carpet , has been a first class, 5 star experience! Completely flawless, awesome transaction. You can tell this group of people are all highly skilled at what they do and If you are thinking about new flooring, I would highly recommend them!
Review by Nozoki3 years ago
Carperteria exceeded my expectations on many levels. The customer service was friendly and informative. The installation was very professional. And the price was lower than what I thought they were going to charge. All in all, Carpeteria is the place to go for your carpet needs!