Erasmo and Omar did an amazing job of carpeting our stairs! They arrived on schedule, were professional and left only the fresh carpet behind. Thanks for a great job, we happily recommend Red Deer Carpet One.
Review by Krishnakumar9 months ago
We have trusted Jill Hogaboam with all our home decor needs for many,many years. Her work is outstanding! Family and friends that see her work naturally ask for her services as well.
We know that Jill will always choose materials that meet our needs best.
Any future projects we do will always be entrusted to Jill"s expertise, no question! Not only is Jill very talented, but also an absolute pleasure to work with.
Review by Marchello1 year ago
The staff at Red Deer Carpet were awesome to deal with. Cindy was so patient with us This was our first home build and picking out flooring can be very overwhelming with all the choices.Great customer service! Would have like to give 5 stars but wish they had a bit more area rug selection.
Review by Khamaryn1 year ago
We just built a house and dealt with several staff members from Carpet One. We found their services and quality of work outstanding. In particular, Cindy, who was a tremendous help in picking our colors and scheme. She has a great eye and could share in our vision. The other staff member who was also outstanding was Joe, the tile installer. He is so precise, meticulous and professional. We're so glad our builder worked with Carpet One. All the staff were great.
Review by IvanBass1 year ago
We have worked with Carpet One for as long as I can remember. Angela Orr Felts is amazing she works with all of our customers to make sure that they get the vision that they are trying to achieve on their new home. She helps to take the stress out of decision making, she works with us and the new homeowner which makes our job so much easier. We also get her to do all of our interior decorating on our Colbray Home show homes. Carpet One and Angela are highly recommended!
Review by Abdulkadir1 year ago
How much patience do I need? As of today 12 July 2018 I have been waiting for someone to come to my home and fix a problem with the transitional threshold on my new LVP flooring.. I have been told by someone from Carpet One that someone would come in a day or two to take care of the problem....I have been told this more than once but so far no-one has even phoned to set an appointment for this ten minute job..and now I see the end of the third week is looming.....and well well well and well well well well.......Hilda Burton.. (403) 347-3612.. but only call me if you have a workable solution to the problem
Review by Temouden Hilgeman1 year ago
The staff at Red Deer Carpet were awesome to deal with. Cindy was so patient with us This was our first home build and picking out flooring can be very overwhelming with all the choices. Cindy did a great job of pulling floor samples and tile for us. Our house turned out amazing. We got a designer's knowledge and input without having to hire one. I would recommend Red Deer Carpet to anyone who is looking. We will for sure use them again.
Review by Aquiris1 year ago
Honest and realistic in all facets of the process. Didn't try to sell us anything we don't want or need, and were very sincere in some of the potential set backs. Excellent customer service and quality workmanship.
Review by WickedFire1 year ago
Great place to buy a floor.
No problems, great, knowledgeable staff, top quality products. Don't buy crap from the big box stores that you will replace in 5 yrs. Buy quality from here, buy once.
Review by Rituparna1 year ago
Our experience has been most satisfactory as usual. Work was done as scheduled. We have had very favourable comments from other persons.
Review by Skkbee1 year ago
Very professional staff and excellent service!
Review by Jordyne Domestics1 year ago
I'd give the installers and the flooring 5 stars, but some of the overall process was a tiny bit of time delay. Overall we were very pleased with the experience. 4.5 would be my real review.
Review by Arnand2 years ago
Clean, efficient, and respectful.
Review by Yolander2 years ago
The tile ended up being half the depth of the existing that it butts up against and it looks nothing like the colour I picked out. The installer didn't leave holes for the nozzle plate to be screwed on so I had to use a lot of silicone and I'm hoping that will hold it
Review by Aliese2 years ago
Very satisfied with the in-home measuring and install. The in-home representives were so friendly and accommodating and helpful - I have nothing but great things to say about them.
Not as satisfied with the in-store experience.
I felt the representative in-store was not receptive of our request to find a perfect match to our existing carpet regardless of cost (of which I had brought a swatch) and was solely trying to sell us the end of the roll option. After showing me the end of the roll options she did not seem interested at all in finding a better match with the order-in options. When I insisted, she helped for only a few minutes and finding none stopped looking. Perhaps gaining more determination due to her apathy, I was literally crawling around looking through all the swatches and indeed found a perfect match. Now satisfied, I asked her to send us a quote for both the perfect match and the end of the roll option; however, the following day she sent me only the end-of-the-roll option. I was quite irritated by the whole experience. We did actually go for the perfect match "full price" option and I'm unsure why this salesperson was so unreceptive for us. It's the first time I've ever had someone not try to up-sell me on anything; it truly shouldn't be so hard to give a company more money.
Review by Inyanya2 years ago
The sales staff we spectacular, patient and willing to go out of their way to find me the right product for my price point.
I was worried about the installers but they were clean good guys that I would ask for again.
Review by Zhdun Mclarin2 years ago
would like to thank Diana Graalman at Carpet Color for the excellent job of helping me pick out my new flooring. Absolutely love it.
Also an excellent job by Dave who did my kitchen tile & Todd who did my living room vinyl planking. Looks amazing
Review by Nhat2 years ago
The installer and his assistant were very efficient and courteous. They were very helpful and did not object to me helping by picking up garbage etc. I was more than happy to do so. I would recommend them to my family and friends. The Carpet One staff in the store was also very courteous and helpful. I would purchase from them again.
Review by Raashi2 years ago
Great customer service! Would have like to give 5 stars but wish they had a bit more area rug selection.
Review by RockyandCocoa2 years ago
I found Maret extremely knowledgeable and helpful during the tile selection process. The installer Thomas was excellent as well. The only reason I am giving four and not five stars is because the tile I picked out took several weeks to arrive, there were some hiccups with the materials being on backorder.
Review by Dhouha Chaconis2 years ago
We received excellent advice from Diana. The installers were excellent and responded favorably to all requests. I would recommend this company to anyone - we did a full whole home reno top-bottom. No complaints!
Review by Bhilbawi2 years ago
Diana (consultant designer) was most helpful and very very willing to talk about the many different flooring products. She encouraged me to take home various samples, try them and come back for different ones, which I did. She was congenial, didn't push any product and totally willing to spend the time answering my questions. The installers(Lorne and Bob) were excellent, very considerate of the situation as we were living in the midst of the reno. They tidied up at the end of the day taking all waste with them. I appreciated their expertise and advice when I aired concerns. Yari and son speedily reinstalled the closet doors and there has been contacts made from follow-up employees regarding installation. So far we have experienced complete customer satisfaction
Review by Xatab2 years ago
There was an issue with scheduling but it was rectified promptly. Very happy with the carpet and the installation. Ryan our installer was really good.
Review by Amazingman2 years ago
Job went good, no fuss, in and out, very satisfied, However it was a small job and floor was 100% prepared for the lino installer.
Review by Afgafg Biswal2 years ago
Everything was great up until the install. Installer was over an hour late. Did not bring carpet with him. Had to leave to go get it. Took 5 hours for small landing and stairs. Was originally told this was a small job and would be quick. Installer would not install transitions for doorways as sales person said they would.