The carpet is great and the installation is exceptional. Would highly rate both carpet and installation.
Review by Granaathorst5 months ago
Everything was great, they are very easy to do business with. The salesperson was very helpful and I will work with her again for the next flooring. They arrived on time for the delivery and installation went smoothly. Would highly recommend them.
Review by Ziedune6 months ago
Great installation, great installers. Extremely pleased with the work and the experience. They made everything work.
Review by Duckenson7 months ago
We purchased carpet for our master bedroom three years ago. Presently this carpet is coming loose in the seems and has become flat and undesirable looking. We reached out and told for the warranty to cover it, we must have the carpets professionally cleaned every 18 months. Rental shampooers do not count or ones bought. This is ridiculous to me. We don't even wear shoes in our home. This carpet is obviously poor grade and not installed well. Bad customer service and poor product!
Review by Cwtchabulls8 months ago
The staff was friendly and knowledgeable. The selection was very big. we will be going back
Review by PeterDC9 months ago
Very poor customer focus, workmanship and follow up. Wouldn't recommend to even work on your tree house.
Review by Uros9 months ago
Outstanding. Installers came when they said they would, efficient and neat, polite and didn’t even take s lunch break. 100% satisfied with the installation of hardwood flooring in our 4 bedrooms, hallway and closets. Definitely would recommend.
Review by Seiied Paneri10 months ago
5.0 star rating 1/28/2019
I purchased my original carpeting from Carpet One as well as my hardwood flooring and most recent carpeting. The reason I went back to Carpet One is because I believe you get what you pay for. I don't ask for the cheapest price. I tell you what my needs are, make my selection and expect to get what I paid for. My home is very important to me and I want you to treat my time and my home with respect. The salespeople, mine this time was Tony and I've had him previously, steered me toward what carpeting would work for me. He left me alone to make my choices--my preference--and checked on me and answered my questions. No pressure. Also of note is that most of the salespeople have been there a long time. Tony also followed up by coming to our home to remeasure and see if any doors might need to be cut. Of utmost importance is the installation. This is key to the job. This is why I purchase from Carpet One and not a big box store. The quality of the installations I have received to date are second to none. The duo recently at my home were Bill and Nick. They treated me and my home with respect and were personable and most importantly knowledgeable. My carpeting is of exceptional quality and you cannot locate a seam anywhere as that's the kind of quality job they did. I am having the duo come back in March to have the carpeting laid in the other part of my house. I paid for quality and service and I have received that from everyone I have been in contact with. Tamela in Customer Service has been easy to work with also.
Review by Oakes Shiroi11 months ago
Installation crew was very knowledgeable and did an outstanding job.
Review by Prensteada11 months ago
The salesperson in the store that we worked with (Laura) was great, but when the installers were ready to finish up, they called us to come by the house they were working in and complete the paperwork. One of the two installers immediately started complaining about the radiators in the three rooms (which if he looked at the plan grid, the radiators were clearly shown) saying that they should have been covered, but it was "too late to stop the job". The overall workmanship was and still is not what we expected from a professional and the same installer (Tom) said "it's adequate for a rental property". Um HELLO TOM, this house is NOT a rental property! I will NOT have these people back for future work.
Review by MeltedJoe Borgert11 months ago
We are a repeat customer. I would use Carpet One again for our next flooring update.
Review by Audiosparks1 year ago
When we purchased our flooring, we were given a $100 coupon for an area rug. We spent 8k on flooring. When we returned to redeem the coupon for an area rug to protect the new flooring, they refused to honor the $100 coupon; they said we needed to purchase an additional $1000 of carpet in order to use the coupon. Instead they offered us 10% off. Unacceptable. Also, they were the ones who measured for the flooring, they apparently measured incorrectly and we ended up with two extra boxes. They refused to take any back unless we paid a restocking fee claiming that since it was a custom order, no returns were allowed without a restocking fee. What a scam! Of course, they are going to order extra for everyone and make some money on the returns. I will never go there again.
Review by LifeGoesOn1 year ago
Everyone at Carpet One, from Bob, our sales consultant, to Tamela, who scheduled our installations, and the contractors who installed our hardwood and carpet were very helpful and professional! We had an unforeseen problem with the installation of the hardwood that we originally picked and both Bob and the contractor worked with us to find a solution. We are very pleased with both the products installed and the workmanship. We would definitely recommend Carpet One to others!
Review by Postcard1 year ago
The people who installed the floor were was very pleasant hard-working great guys I would have them back again.
Review by Charen1 year ago
This is an update to the review posted on May 8, 2018. Salesman Tom Taylor and a factory representative visited our home on May 31. They brought the sample slab of wood flooring with them from the store. Both agreed that the sample did not look the same as the installed flooring, but told us we should have known that based on information attached to the back of the sample. Mr. Taylor offered the store’s 90 day guarantee to replace the flooring if we were dissatisfied for any reason, but added that doing so might damage the sub-flooring possibly making a second installation more costly and no more satisfactory. Having just been through the chaos of building and moving into a new home, we opted not to take advantage of an unattractive option. Mr. Taylor agreed to obtain information on the specific adhesive used on installation so that we could determine the safest and most effective way to remove the residue left on the surface. Three emails, four phone calls, and two and a half weeks later, that information was finally provided today. Unfortunately we found that the adhesive manufacturer’s product information specifically advises against attempting to remove any surface residue once it has had time to cure.
Regrettably, I cannot honestly revise my previous review to a more positive one. The flooring product sample slab available in the store did not reflect the coloration or character of the actual installed product. The advertised guarantee, which admittedly sounds good, is virtually meaningless if taking advantage of it potentially does more harm than good. The installation process left adhesive on the wood surface which cannot now be removed. Last but not least, the commitment to customer satisfaction must be seriously questioned when it takes well over a month and much perseverance to obtain information necessary for the customer to correct an installation issue.
We have gone elsewhere for area rugs and had a very positive experience. I cannot recommend Carpet One.
Review by Barby1 year ago
Very happy with my installs of LVP and carpet.
Review by Reser1 year ago
Excellent service all around. I would recommend Carpet One for all your flooring needs.
Review by Bunnyrednose1 year ago
Sales Team, Tony and Laura, worked with us to explore every option and consideration. The installation teams were equally focused on quality and excellence during every step of the process. Definitely 5 stars on all fronts.
Review by Stoo1 year ago
Carpet install looks good except the dining room area feels wavy a rippling effect today is may 17th I will be calling to inquire
Review by Pon1 year ago
good product at appropriate price and terrific installers
Review by Customervicki1 year ago
The 2 guys that installed the carpet were top notch. Hard workers. Respectful and professional. Job well done
Review by Snedzo1 year ago
Great customer service. Worked with Laura in the Clifton Park store and she was absolutely wonderful. Everything flowed so easy from choosing my carpet to the sale and finally the installation. Our installer Bill was very professional and skilled at his trade. He did a fantastic job and would not hesitate to go back there again and recommend to others. Great job Carpet One!!
Review by Freak1 year ago
Laura M was our sales rep and knew exactly what we needed based upon our price range and what we were looking for. The install teams for both the laminate and carpet were excellent. Frank was great also- we needed a slight repair and he was also very professioanal and excellent!
Review by Henszel Alkouh1 year ago
My husband and I bought new carpeting from Carpet One in Latham, NY. It was an awesome experience from beginning to end .Bill and Nick installed the carpet. They were very professional and took their time to do it correctly. They handled our furniture with care when they moved it out of the living room, and put it back exactly where it belonged when they were finished. They came at 10:45 and left at 4:30, working continuously except for a moderate lunch break. My husband and I couldn't be more pleased with the job they did!!!
Review by SaraJudith1 year ago
Outstanding service -- very satisfied. We had a very big job replacing our tile floor in foyer, kitchen, dining area, etc. The staff at Carpet One was extremely professional and helpful and the tile installers were outstanding. I would recommend Carpet One Floor & Home and expect to use them again.