All Stores Categories Login Register

CarParts.com Reviews

498 Reviews | 3.0 Rating
Visit Site
Reviews Reviews Coupons Coupons Deals Deals Questions & Answers Q&A Trust Score Trust

Write A Review

(It only takes 30 seconds!)
» View 128 Coupons for CarParts.com «

Reviews 498

216 Reviews
34 Reviews
22 Reviews
31 Reviews
195 Reviews
We collate all the best reviews from around the Internet so you can view them in one place

Review by Christopher L Maddox 2 months ago

This company is a JOKE!! They lie to you the minute you purchase anything from them. I purchased Headlights for my car on October 30th and they said it will be delivered by 11-1-21 if I ordered within 5 hours. I purchased them because I was having my vehicle painted on the 11-2-21. I did not get my headlights until 11-9-21!!! And all they do is blame it on Fed Ex not their shipping guarantee!! Stay away from them.

Review by Scott 3 months ago

Converter for 04 escalade NFG out of box , finally got ok to return but only accepted in original box so it can be resold any other box and part returned with no refund

Review by Scott 3 months ago

Converter for escalated came apart and melted down under 200 miles

Warranty NFG heat sensitive paint, all in chain of events, blockage = gas pudding = meltdown

Review by Gabriela M. 5 months ago

Lied about shipping date. Unable to change address when requested by authorized buyer & FedEx. When my package went missing due to the address change, due to their delay, they were unhelpful when contacted. Waited over 30m on hold just to have representative hang up on me when I requested an email verification of my refund. This is my fourth time calling them, just to be told that my refund will be processed in 2-4 days. So I'm 3 weeks without my car part, & now $60 short for 4 days. Horrible. Worst customer service I've ever encountered. Scam artists.
Sourced from SiteJabber

Review by Jermaine C. 5 months ago

First issue: They charged me $600 for a $300 purchase which caused my account to go negative and then told me it was a standard banking practice. Where? Second issue: The parts that I need said delivery by Thursday 08/12/21 approx. 1wk after the order date. Now it's telling me the following week. I'll never purchase from them again and I don't recommend anyone else do it either. Save yourself the headache.
Sourced from SiteJabber

Review by Deangelo F. 5 months ago

I lost over 2 thousand dollars with this company. They also over charged T-Mobile extra just for me to call and get help
Sourced from SiteJabber

Review by Tom G. 6 months ago

They sent my part to the wrong shipping address, blamed me and only issued a partial refund. Spent 45 minutes in phone jail w someone from India. If you have any self-respect and value your time, don't order from this company. Lousy customer service is a gross overstatement.
Sourced from SiteJabber

Review by Chris 6 months ago

HORRIBLE stay away they will take your money give you the wrong part and then take money away from your refund…. Your better off going to a local shop and buying their like i should have done

Review by Shari Arnold 6 months ago

They send the wrong part then wont respond. Buyer beware, they haven't a clue what they are doing.

Review by Brandon C. 6 months ago

The service does not ship within a timely manner. Instead, they lie and manipulate the situation to cover their own asses. Aside from my troubles with shipping which I paid for rush, it's taken 5 phone calls, 2 live chats, and a complaint via BBB to process my refund. Mind you, they told me they had processed my refund over 11 days ago and that it would be completed between 24-48 hours.
Sourced from SiteJabber

Review by C 7 months ago

HORRIBLE!! Do not order from them! I’ve been waiting on a passenger side mirror for over a week!!!!! Can’t seem to get anyone on the line from customer service. Don’t bother calling fedex because they’ll keep telling you it’s a “ smart post “ item and you can’t pick it up it has to be delivered. Only for it to be tracked in the same place for over 3 days!!!!

Review by Bob Noel 7 months ago

Not good at all, axle I ordered that was supposed to be delivered in a few days turned out to be several weeks. Customer service is overseas which is not a good sign at all and pretty useless. I have a feeling I'll be calling my credit card company to cancel charge. Spend a few more dollars and save yourself some grief. Wish I had read the reviews first!

Review by Carrie D. 7 months ago

Their parts are NOT guaranteed and they will give you the runaround. I was shipped parts that their website said was a fit for my SUB and they were not. I was then told they would send the correct parts and a return label. I ended up having to call back because they did NOT send the correct parts and said they cant. They never called me to tell me this! They wont return my money to get my correct parts until I send them their incorrect parts back. They said because of my troubles they will not charge me shipping to do so! Ridiculous! My SUV is still broken!
Sourced from SiteJabber

Review by Jack S. 7 months ago

Horrible service! Ordered a part that was supposed to arrive in 3 days and had to wait 10 days. Part was not new and looked either used or returned. Since shipping was so late I found another better brand product that shipped fast. Tried to return this item but car parts. Com was not very organized. They couldn't find my order and it took a long time to refund the money. Will not be ordering from car parts.com ever again.
Sourced from SiteJabber

Review by Bruno F. 7 months ago

I ordered and paid $500 for a bumper and front grille for cadillac srx. Have not received and after calling multiple times have been given different answers.
I received a bumper and light cover for a Ford. I was told that they would conduct an investigation.
They have not refunded my $500 nor have replaced the parts and I am stuck with parts that don't belong to me. They have not attempted to have someone pick up those other parts eithe.
Sourced from SiteJabber

Review by Cheyenne K. 8 months ago

Bought a replacement tail light listed as a direct fit for my vehicle. Not only was the shipping incredibly slow, but the part I received was defective and did not fit properly. I tried processing a return claim on their website. 3 days later, no response, no e-mail with a shipping label. So I had to call customer service to successfully process the return. Instead of waiting another week for the replacement to come, I just ordered the part from Amazon for a few dollars extra. That's what I should've done in the first place.

Incredibly disappointed with the experience of a "modern day" website.
Sourced from SiteJabber

Review by David A. 8 months ago

Purchased a trim piece for my wife's car. The part was a cheap flimsy plastic version of the factory mud shield but they charged more than the price of the item in shipping. I didnt want to use it so on return they deduct the price of the item in shipping defeating the purpose of returning it because you basically get nothing back. They sell bad parts and scam the customers through shipping fees so you have no incentive to return. I warn anybody about to use their site to steer clear from these scam artists
Sourced from SiteJabber

Review by Mark L. 8 months ago

Purchased 2003 Chevy Tracker rear bumper.
Received in 5 days new bumper but... can't
Install because lower mounting holes are out of alignment and one left upper mounting hole is cracked.
Good price but... lot of problem.
I sent email with complain and received this respond...

Thank you for getting back to us regarding your ordered bumper reinforcement.
We're delighted to know that the part was installed successfully despite the fitment issues you've encountered.
Sourced from SiteJabber

Review by Cory s. 8 months ago

This company lied about shipping advertising that u get part in 2 days and pay for higher shipping part still processing this the second time this happen to me first time part took 3 weeks ask for refund and cancel order they say wait till part comes and send it back dont do business with carparts
Sourced from SiteJabber

Review by Bobo N. 8 months ago

Ordered a part from carparts and they still haven't shipped the part 5 days after they said they did. After numerous attempts Fedex explained to me that Carparts only printed the shipping labels that generated the tracking number but have not provided the item to fedex.
This is the second time I call carpart that guaranteed hat my order will be updated within 24 hours. Of course nothing since.
Sourced from SiteJabber

Review by Aslanbeck G. 8 months ago

They had an eta of 5/3 on my order before I bought my item. That is what made my purchasing decision. When i called them, they said it would take an additional 3-5 days. That shipping ad was very misleading. They said for larger products its longer. I wish their site would have taken that into account. I asked to speak to a manager and they had me on hold for 30 minutes and hung up.
Sourced from SiteJabber

Review by Kevin 9 months ago

Delivery dates is scam! The only reason I ordered my water pump was fast delivery.
It’s a joke!

Review by Rick J. 9 months ago

I don't know how this place stays in business. I ordered 2 items from them and 2 days later I get an email saying one of the items were out of stock. Shouldn't that had been shown on the website before the order? Then the one item left for delivery keeps getting pushed back now I'm having to wait over 2 weeks from the original delivery date if I'm lucky enough to get it then. They claim to have fast 2 days shipping yeah that's a lie. This place is a joke and I will not be ordering anything from them again.
Sourced from SiteJabber

Review by Hector R. 10 months ago

Ordered an item for around 9 dollars with a shipping cost of 4 dollars. The item was delayed and still haven't received it. So I asked for a refund, but can't seem to be able to because for some stupid reason the cost would exceed the total price? What kind of crap is that? This is the second and the last time this company will burn me
Sourced from SiteJabber

Review by NO T. 11 months ago

If you decide to order from here- make sure you never need customer service. They are absolutely useless! I have been trying to get a refund for over a month and followed their directions only to be ran around some more. I just said forget it- at this point you've had my money this long I don't need it but you people clearly do. Talk about a waste of time. Shop else where. Period.
Sourced from SiteJabber
1 2 3 4 5 … 8
CarParts.com is rated 3.0 based on 498 reviews
» View 128 Coupons for CarParts.com «

Write A Review

(It only takes 30 seconds!)

Trust Mamma Reviews

Our reviews are aggregated from multiple sources to give you the best overview about carparts.com.

Contact

16941 Keegan Avenue
Chicago
60601
United States
877-702-1308
carparts.com

Categories

Accessories, Automotive, Services

Read reviews for other businesses on Trust Mamma

Store Spotlight

Check the reviews for one of our staff pick businesses.