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CarParts.com Reviews

498 Reviews | 3.0 Rating
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Reviews 498

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Review by John N. 1 year ago

Tell you truth about carparts if they send you the wrong part. They will not pay for shipping to send it back. Second time this happened to me. Take it as is.
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Review by Rose M. 1 year ago

One thing I detest, if a merchant says that product is in stock, then it should be IN STOCK. Placed an order with Carpart.com. Verified the part number, verified the merchant that they weren't a scam operation, went through the ordering process. Received an email confirming the purchase. Twenty minutes later, oh we are out of stock of that product and it will take 6 business days for the money to go back on my card. What a waste of my time. Terrible merchant. Get your act together.
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Review by Kourtney C. 2 years ago

I paid for expedited shipping and item is not received yet i called customer service it was my most horrible experience with an customer representative the only thing they were able to accommodate was returning $5 when i paid $28 for shipping i would never do business with them ever again
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Review by Maddy F. 2 years ago

As others have mentioned, I ordered a fender and provided everything (car model, make, year etc.) and the website advertised this part to be exactly the one I was looking for. Turns out it was not, and they sent me the wrong part. Now they refuse to give me my full refund. I paid more for shipping than for the actual product, but not only will they not return me the money I paid for shipping, but they also want me to PAY for RETURN shipping. They promise to guarantee you the right parts, but instead they send you the wrong ones and expect to keep your hard earned money. Crooks.
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Review by Bob R. 2 years ago

Carparts.com "guarantee" lift supports fit my vehicle. Opon receipt I quickly realize they are not even close. I completed the carparts.com RMA process and was advised if I pay for return shipping, carparts.com will eventually issue a refund minus the original shipping costs. So I would be out shipping costs both ways to fix their mistake. BTW - USPS charges more for return shipping then I paid for the lift supports.
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Review by Anthony D. 2 years ago

Ordered a set of front strut mounts both were bad now I have to pay for labor and another wheel alignment
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Review by Jeramie L. 2 years ago

Bought a fender for my truck and it came dented and scratched up. I would not order from them again if I needed another part
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Review by Karin R. 2 years ago

Bought a $13 car handle that I paid $25 for overnight delivery so that my mechanic could put it on the next day. Carparts.Com out of Carson, CA, (in live in SoCal) sends it to Las Vegas for shipment and it gets there at 4:20 am, but then FedEx decides not to send it out that day! So they flip it to STANDARD DELIVERY. After I say, "Don't send it anymore," Fed-Ex delivers. I call and say take it back. They do. And return to sender. But guess what, Carparts.Com only refunds your part price -- not shipping. So don't waste your time with Express Delivery by Carparts.com or Fed-Ex. Seems like a racket to me!
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Review by Beth H. 2 years ago

Spent several hours looking through online catalogues for a part for my car. Chose carparts.com and called to place my order because it was my first time doing business with the company. The website showed the part in stock and I made my order and received receipt by email. Today, two days later, I received notice the part is out of stock and to call for an alternative. The alternative was almost 50% more than what I originally ordered. Why am I not surprised? The website still shows my part in stock, but the CSR said IT just hasn't had a chance to fix it. They apologized for the inconvenience, and just wanted to sell me the more expensive part. No thank you. My business is going elsewhere.
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Review by Grett H. 2 years ago

Ordered a couple of parts which seems acting up after a couple of years. Good one for cheaper part compare to the pricey ones that could fail as well. Different story on my buddy who got led lights that easily got bad after 6 months due to moisture and he couldn't get a refund, unlike the other led light bar from 4WheelOnline that works great after about 3 years.
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Review by David M. 2 years ago

I order 2 parts for my car and assumed they would come as one order. When I received only one part, I contacted them and they were quick to respond, letting me know the 2 parts were shipped separately and I would receive the 2nd part that very day. It did come and both parts were as described. Very happy with the purchase and the great customer service.
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Review by Kristy L. 2 years ago

I bought this part because the fan in my car went bad, so when I had the mechanic fix it and replace the fan with the new fan I received from car parts.com the problems really began. First the fan didn't work at all. We finally figured out that the port was bad or defective because we replaced it with the port from the old fan and it worked fine. I was a little irritated as was the mechanic for having to go through that extra work when I paid $200 for this fan. I went to review the product and tell them I was displeased and they refunded me $20 for the port being bad. the whole fan is now on sale for 150 by the way on their website. But that's not the only problem the fan wobbles because the blades itself is loose and I'm going on vacation next week so I don't have time for this. they've agreed to send me a full refund but that would mean that I have to get my mechanic to remove this fan a.k.a. pull the radiator hose again and replace it with a new one and they only refund my money once I send this fan so I can't drive my car for and who knows how long so I guess I have a defective part now that cost me $200 minus Minus their little $20 credit don't waste your time go to a company thatll give you the right part that works properly the first time
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Review by Travis C. 2 years ago

The company would not cancel an order. I ordered a part and found out I did not need it after all. I called to cancel the order only a few minutes after placing it. The company said they would "try" and cancel it. I ended receiving the order in the mail 3 or 4 days later. I don't understand why a company would be unable to cancel an order within a very short amount of time after placing an order.
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Review by Jeff K. 2 years ago

Tail light looked good before connecting them to the car. One running tail light is
much bright than the other when car is on. When using brakes, they do both get brighter.
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Review by Billy F. 2 years ago

I bought the glass for a 2014 Ford Mustang driver side door and by far they were the cheapest the glass arrived in 4 days I use my own Clips because it does not come with clips and it's a perfect fit hope this review helps someone!!
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Review by Doug W. 2 years ago

Dan was great. He followed up with me and gave me great service and a great price. I will ask for him the next time I needs a part.
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Review by Therman T. 2 years ago

We bought parts for a titan we bought from a friend , that was recked a little more than we thought .The parts fit good the truck is coming together great . Just another item or two . Should be ready . Thanks a lot
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Review by Cody W. 2 years ago

Quadruple the price savings on about 80% of the parts I shop for. WOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Review by tara v. 2 years ago

I am very pleased with this web site. Orders arrive timely and well packaged. Products are well priced and great quality.
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Review by Crystal A. 2 years ago

Item was as described and came packed well. Shipping was suoer fast and custoner support kept ne un the loop every step of the process. I skipped the vin# part which was a huge mistake as I got a part with wrong connectors but was solely my stupidity. The price is unbeatable, more people should know about this option to buy
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Review by Philip B. 2 years ago

I ordered a fuel pump and installed less than six months ago. It has already failed, forcing me to have a new one installed by a shop. The warranty is replacement only and I do not want any of their parts in my car.
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Review by Evan H. 2 years ago

Selected my make, model, and year, part they sent doesn't fit and the holes are not even close. Shipping and handling was almost as much as the parts themselves. Find somewhere else to buy parts from!
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Review by Joseph C. 2 years ago

I never received the head gasket set I ordered a few weeks ago, what is up with these people? You gonna send it, if not return the money.
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Review by Lee N. 2 years ago

Ordered a part in December 2018. CarParts advertised that the part was in stock and would ship in 4-5 days. I ordered the part and because I used PayPal the money was withdrawn from my account immediately ($250.00+). Now the bad news. After two weeks without a tracking number I decided to call. Customer service told me the part was being ready to ship. Another two weeks go by and I call again. Customer service gave me another shipping date for the following week....The next week, a month after order date, I receive an e-mail stating they don't have the part and my account will be credited. Moral to the story.....use another part supplier who carry parts they advertise!
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Review by Andres R. 2 years ago

I buy a fog light for ford f250 super duty 2008 king ranch diesel engine 6.4 and the part no fit, call and spoke to Mr. Chris and he know the part is no corrrect and I wait for a solution, nothing.
My email is [email protected] gmail.com.
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CarParts.com is rated 3.0 based on 498 reviews
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16941 Keegan Avenue
Chicago
60601
United States
877-702-1308
carparts.com

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