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CarParts.com Reviews

498 Reviews | 3.0 Rating
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Reviews 498

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Review by Nathan N. 1 year ago

I ordered a drivers side mirror for my 2012 Kia Sorento. The part was delivered a day earlier than expected! However, the part was defective and I've had nothing but problems with customer service. 2 calls where I was left on hold, with no answer, one for 25 minutes, one for 35 minutes. I tried to do the return authorization online, throughtheir website, and havent received the shipping label that was supposed to be emailed within 24 hrs. It's now been 7 days. Don't waste your time with these folks.
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Review by Ethan W. 1 year ago

I ordered a bumper cover for my 2015 Hyundai Sonata sport that said "guaranteed fit". I got it, and it did not fit. This was only found out once I had my bumper off of course and the part was unreturnable. Anyhow I tried to contact customer service multiple times through email, and waited over a month for response. I waited on the phone for forty minutes as well with no answer. The reason this is a three instead of one star review is the fact that I was able to get ahold of either their parent or sister company JC Whitney. They responded within 48 hrs and issued me a full refund within 1-2 days after that. They said I could either return the part or not. I was very satisfied with that customer service experience, but I didn't think it was saving grace enough to warrant four stars. The only reason I was able to get ahold of anyone was by reading an old comments section from a carparts.com question on a help site on a google search, learning that they are affiliated with this JC Whitney company.
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Review by Greg O. 1 year ago

I looked up parts and put them in my cart. When I went to check out the price for shipping was $245. The parts were only $116. Never will I look up parts again from this site.
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Review by Andrew M. 1 year ago

Customer service is nonexistent. Charged me for parts not in stock, sent me fake tracking number. Have not received order.
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Review by Gregory O. 1 year ago

I placed an order of $200 dash cover for one of my restoration jobs it took a month to get it when I got it it was completely damaged ! the box it came in was fine so clearly they didn't care they just threw it in the box anyways and sent it ! it took me eight days to contact them for a return then another four days to get a return label Then it took four weeks to get my refund I sent numerous emails spent 45 minutes on the phone four times trying to contact this company ! They never answer their phone or their emails impossible to do ! do not waste your money or time worst company I've ever dealt with and I own an automobile restoration shop
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Review by Carlena J. 1 year ago

I kept receiving different emails with tracking changes. The items were "in stock" but apparently that was not true. The parts were suppose to be here and I waited and even paid for the shipping. I called carparts customer service on 3 occasions and help for over 2 hrs. I have 1 screen shot of me just waiting over an hour in attached. What happened was not ok. I still have not got my package.
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Review by Kiel P. 1 year ago

I ordered a part on May 28th, 2020 and today June 12th, 2020 I am still waiting for my part and on my account the item status still says processing. I called to speak with customer service and I was informed that my wait time was 42 minutes. It's very miss leading when your confirmation email says, "Arriving on Mon, Jun 01, 2020" then trying to get in touch with anyone seems challenging.
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Review by Bill P. 1 year ago

I ordered a part for my truck and they sent me an arrival date of 4 days when i ordered the part, two weeks later i am still waiting for the part. No-one from the company will return your emails. Why are they still in business? If you need a part now, go somewhere else. If you want to wait 2-3 weeks for your part, this is for you. I would think twice when i order from this company. I know i will never order a part from them again.
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Review by Seth A. 1 year ago

I ordered two fenders for my truck. Carparts.com cancelled one fender and sent me a damaged fender. I have sent three emails to them wanting a refund. I did receive one email back asking if I wanted them to send me another fender or a refund. I responded refund. That was 3 months ago. I haven't heard anything back from them. Definitely will not be buying from Carparts.com again.
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Review by Charles M. 1 year ago

After purchasing a pair of tail lights for my 04 Mini Cooper one has developed a leak letting water in the lens,just three months past the warranty period! Looks like I'll be be buying tail lights every year! When I tried emailing CS I got no response and calling was always busy,forget about their "call you back " feature,they never did,two days in a row
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Review by Jay Z. 1 year ago

Tried to cancel my order hours after placing it. No Customer service when i called i sat on hold. Then it offers a call back service, which i did 3 separate times with zero results. Emailed the company directly twice. Sent a message thru Paypal. And filed a return on their website, all without a response.. The next day, they decided to ship it anyways.. I finally sent a message on messenger, and got a call back in minutes.. A young kid telling me its not their fault, and now it's MY problem.. I need to ship it back across the country, and tie up my money until they receive it backed. This company is a scam, shop elsewhere..
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Review by Joseph B. 1 year ago

I bought somecrotors and pads for my car on May 20th. They do not fit. Have been trying for the last week everyday to get a return label sent to my email. No luck. ! Have been calling # all the time. They refuse to answer phone or emails. Guess I will not being doing bussiness with them any more. Looks like they really want my 81 dollars. Last chance for them to answer me is in this review. My email is [email protected]
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Review by Laszlo Kenderes from Atlas Auto Body 1 year ago

Company declined to pay back my return i do not know why i returned one headlight paid 150.00 Dollar i paid to shipping back 38.00 Dollar cost me about 200.00 Dollar they declined pay me back the money with no explanation what is going on with this company i try to call days and days nobody answering the phone

Review by Margaret M. 1 year ago

I bought brand new roters as soon as I drove half a mile one fell apart. My mechanic said in 20 yrs. He's never seen one do that. So I had to pay extra garage time money, plus buy another roter. Now they won't except my emails. NEVER AGAIN
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Review by Roger Padron 1 year ago

You charged me for two Headlights for a 07 Saturn Ion and i haven't seen anything yet and when i try calling you i have waited for more than hour and still nothing

Review by Cory Rodecap 1 year ago

So I ordered a skyjacker steering stabilizer “kit“ you can look it up it is a “kit” Part Number: S978213 what I received was one shock a couple boots a couple stickers one bracket and one zip tie. None of the hardware was with it the other shock was missing and so was the other two brackets, the Ubolts and the other three zip ties plus the instructions. There was although a parts list included that clearly showed what parts I was missing from the Kit I contacted customer service by phone numerous times “waited each time over an hour” made numerous attempts on their web sight “contact us” and wrote many letters to them with ZERO response all I ever got was when I called them was they was looking for the missing parts REALLY it’s been over 2 weeks they couldn’t just send out another kit with a return shipping label for the box of useless parts. DO NOT I REPEAT DO NOT DO BUISNESS WITH CARPARTS THEY ARE SURE TO RIP YOU OFF

Review by Jerome S. 1 year ago

they have you buy a part then send an email its out of stock after you paid. They then send you the wrong part and have no way of contacting them for refund, I tried calling 5X and each time was on hold anthem dropped. I called sales 3X which is outsourced overseas. They were worthless! Do not use these people!!
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Review by Deontray W. 1 year ago

I ordered a car part from carparts.com and I received it on time, but the part was defective. I sent several emails and tried calling and got no response or answer. I am still trying to get in touch with someone about this matter til this day...... it's going on three weeks now. So, yeah. I would NOT recommend shopping on this site.
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Review by JOHN M. 1 year ago

Worst co. to deal with..a week after order was placed they said half the order was out of stock..of course its the part i need..no communication..terrible shipping..first time customer who will never do business here again..buyer beware!!
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Review by JOSH D. 1 year ago

Was having issues finding my model and contacted them for help - they directed me to the part I was looking for - shipping seemed fast and fair. Took the door all apart and come to find out it's the wrong part. Contact them to see about getting the part replaced and they inform me I'm on the hook for shipping back the wrong part- I even contacted them to make sure I didn't have an issue and now this?
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Review by Adekunle O. 1 year ago

I bought headlight from carparts.com for my 2004 Rav4. I sold the car few hours after I paid for the headlight. I called, left voice msgs and sent email but didn't receive any response until one after the purchase and the headlight has already shipped. I was told to receive the headlight and reply back to the email I received. I did exactly that but never heard back. Beware of this company. I will not recommend this company.
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Review by Karen A. 1 year ago

I order a part on May 3, 2020
Still haven't got it. Have tired to call many times.
Not happy with it
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Review by Josue V. 1 year ago

I bought couple of parts they charged a lot for a faster shipping process and it's still on shipping process (4 days past, waiting 4 more days)... ridiculous time. This is definitely fraud. Writing my review to every website possible where I can help people not buy anything from this company. Please report to BBB just as I did. And to avoid other individuals go through such unpleasant time.
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Review by Michael D Engle 1 year ago

Order#45232209
I was worried about my purchase because of the bad reviews. But the headlight assembly was exactly like the OEM Ram 2010 crew cab 2500 on the truck. The response to questions was quick and courteous. I will always use this company for my special auto part needs.

Review by Dan B. 1 year ago

I ordered a bumper for my Ram 1500 on May 2nd - website said it was in stock, and delivery was estimated May 7th via FedEx. My AMEX was charged $334. Today is May 16th, and still no bumper. FedEx has no information, because they still have not received a package to ship. I've tried to reach someone at Carparts.com, but their online chat line is disabled, their 1-800 customer service phone line leaves you on hold forever and no one picks up (the worst wait time was 45 minutes, all while their hold message brags about their excellent service and reputation!), their Chicago-based fulfillment number gives you a recorded message telling you the department is closed and to call back during business hours, even when it IS business hours. I've sent 3 separate emails to their customer service email, and have received an automated response saying they'll reply in 48-72 hours, but no emails with any answers. I've disputed the charge with AMEX and turned it over to them to try and get a resolution. Horrible experience!
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CarParts.com is rated 3.0 based on 498 reviews
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16941 Keegan Avenue
Chicago
60601
United States
877-702-1308
carparts.com

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Accessories, Automotive, Services

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