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CarParts.com Reviews

498 Reviews | 3.0 Rating
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Review by Cory s. 8 months ago

This company lied about shipping advertising that u get part in 2 days and pay for higher shipping part still processing this the second time this happen to me first time part took 3 weeks ask for refund and cancel order they say wait till part comes and send it back dont do business with carparts
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Review by Bobo N. 8 months ago

Ordered a part from carparts and they still haven't shipped the part 5 days after they said they did. After numerous attempts Fedex explained to me that Carparts only printed the shipping labels that generated the tracking number but have not provided the item to fedex.
This is the second time I call carpart that guaranteed hat my order will be updated within 24 hours. Of course nothing since.
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Review by Aslanbeck G. 8 months ago

They had an eta of 5/3 on my order before I bought my item. That is what made my purchasing decision. When i called them, they said it would take an additional 3-5 days. That shipping ad was very misleading. They said for larger products its longer. I wish their site would have taken that into account. I asked to speak to a manager and they had me on hold for 30 minutes and hung up.
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Review by Kevin 9 months ago

Delivery dates is scam! The only reason I ordered my water pump was fast delivery.
It’s a joke!

Review by Michael W. 9 months ago

Recently I placed an order with Carparts.com for a passenger rear taillight for a 1999 Ford F-150. I had every confidence that they would prevail once again. Why you ask? I have used their service several times before with ZERO problems. The part arrived via Fedex in two days. They did state it would be three days. I elected not to pay extra for two day service. So I went standard three day delivery. The part itself was a perfect fit with no blemishes or broken pieces. I really can't say anything about their customer service department because all of my orders arrived in perfect condition and arrived at my home either before or on the day they stated it would come. Also, the part was packaged securely. I will continue to use their service. I will and have recommended this company to the highest accolades. They once again receive an A+. Keep up the outstanding service you continually provide Carparts.com.
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Review by Rick J. 9 months ago

I don't know how this place stays in business. I ordered 2 items from them and 2 days later I get an email saying one of the items were out of stock. Shouldn't that had been shown on the website before the order? Then the one item left for delivery keeps getting pushed back now I'm having to wait over 2 weeks from the original delivery date if I'm lucky enough to get it then. They claim to have fast 2 days shipping yeah that's a lie. This place is a joke and I will not be ordering anything from them again.
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Review by Hector R. 10 months ago

Ordered an item for around 9 dollars with a shipping cost of 4 dollars. The item was delayed and still haven't received it. So I asked for a refund, but can't seem to be able to because for some stupid reason the cost would exceed the total price? What kind of crap is that? This is the second and the last time this company will burn me
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Review by Howard Berger 10 months ago

They lied to me about the status of my order, claimed it was with FedEx, when in fact, FedEx got the part 5 days later. Claimed I would for sure have the part on Saturday, finally got it Wednesday. In a box that was closed, not sealed in ANY WAY. Sloppy work. Couldn't even use a strip of tape. At least the part worked.

Review by NO T. 11 months ago

If you decide to order from here- make sure you never need customer service. They are absolutely useless! I have been trying to get a refund for over a month and followed their directions only to be ran around some more. I just said forget it- at this point you've had my money this long I don't need it but you people clearly do. Talk about a waste of time. Shop else where. Period.
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Review by Tim B. 1 year ago

At first I was a little worried about ordering a fuel pump through carparts.com after seeing their bad reviews, but four days before Christmas I had made my purchase and they had it delivered in three days when initially they started it would be at the house in four. Installed the pump, and the Jeep fired right up after sitting for five years. Checked Advanced Auto and other sites and I had gotten the pump for atleast $50 cheaper. You guys did an amazing job, and thank you for the early Christmas present Five stars from me.
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Review by Robert V. 1 year ago

I will never buy a parts from this site. I placed my order 12/9/20 for a 1-5 business delivery. I received a notification on 12/10/20 that my order has been shipped and will deliver 12/14/20. On 12/11/20 I received a 2nd notifications that my shipment will be delayed and will be arriving 12/21/20 this makes me sick because I need the parts sooner. As I check the shipment status, it doesn't moved since it arrived at New Berlin, WI Fedex facility. I am vey disappointed for placing this order and strongly recommend not to buy anything in this Site.
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Review by Brian G. 1 year ago

So I chose to do business with CarParts for the first time mainly because of pricing and convenience. My replacement taillight for my Toyota Carolla was pretty cheap, especially compared to other sites. However, the company was not as convenient as I thought. I was supposed to receive the part in 1-2 days. It came 2 weeks later! I would not recommend if your in a hurry to get something.
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Review by Bob S. 1 year ago

I purchased a catalytic converter for my Mazda, and have had nothing but trouble with it. The company wants me to test any/every item related to the fault code, to make sure that is indeed the converter. I have spent about $800 proving the converter bad, but they still won't admit to defective parts, and refund? Terrible customer service, beware of this company. I hate to say it, but I almost wish that the virus had closed this business down, for all or our goods.
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Review by Dick gobbledick 1 year ago

This is the first time I ordered from carparts.com. the reason I used them was that they stated I would get my part in 3 days it's now been 9 days and still no parts. I go and track my order one spot says I'll get my parts on the 29th and another spot say I'll get it on the 6th when originality I should of had my parts on the 26th. I will never use carparts ever again nor will I recommend buying from them if anything I'll tell everyone not to buy from them. Carparts sucks

Review by Chris w. 1 year ago

They took over 8 business day 10 regular days to get my package to me. I will never use them. And I would not reccomend them to anyone. They are a disgrace I should hae just paid 10$ more and went with a reputable site for my part. They lied about shipping. And used the cheapest shipping possible making it impossible to expedite.
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Review by Danny M. 1 year ago

Took 3 days to process,, 5 days to ship then customer service is arguing with me asking me why i would contact fedex in the first place... i told them why wouldnt i they have the package right? Wrong it was still at the ware house after being told the day before that once a tracking num was emailed that means it had already been picked up... again wrong... stay away
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Review by S H. 1 year ago

I had to order 6 repair parts from multiple sources, carparts.com being one of them. Of the quoted delivery times, carparts.com was the longer of them all (5 - days vs 3-days for the others). Now 2 days past the quoted delivery - no parts.

If you can't delivery the parts on the time you quote, then you are in the wrong kind of online business.

I will never use carparts.com again - not worth the $6 price difference.
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Review by ROBERT R. 1 year ago

Shopped around for a replacement side view mirror. Prices were all over the place and mostly very high. CarParts had it, it was inexpensive, and it arrived fairly quickly.
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Review by Veronica N. 1 year ago

I ordered a small sensor. Order it on the 18th of July. Followed the tracking. Never got it. Never came in the mail. But for some reason a return was processed! July 29thThey sent me three emails confirming my return. I never requested a return. They refunded me they say. But I paid 6.99 in shipping and aren't complicating for that? The whole thing is a joke. This company is untrustworthy I advise others to not order from this online company. This year 2020!
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Review by Damion W. 1 year ago

I paid for overnight shipping thru this company and wont receive my item til the day after i ordered it. Was given a bunch of excuses. One of which was that because i ordered it after 1 pm it wont count for the next day delivery. Which was not provided to me when i selected the option or i wouldnt have paid the extra $80.
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Review by Antony G. 1 year ago

Absolute garbage website, ordered a fuel pump and exactly 7 days after the warranty of 90 days ended my fuel pump stopped working, very convenient. Support system is trash, they don't respond quick unless you call and even then you are forwarded to people who can't even help you. Don't order from this website, choose another one or better yet get parts from your local auto parts.
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Review by Dean J. 1 year ago

Biggest rip-off I've ever seen the most incompetent I have ever seen order depart took the money out of my account less than an hour later told me I had a shipping number which does not exist no ass clown in the office can give me any information whatsoever if you call for customer service it's 72 minutes tried it once and they hung up on me you people suck I will never ever use you again and I will make sure that anybody I know doesn't use you either. Pull your head out of your ass
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Review by Brad O. 1 year ago

Sent wrong parts, customer service is terrible.....zero communication once you try and return something! And at least a half hour wait every time you call! Stay away! You've been warned!
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Review by Randall C. 1 year ago

This company has NO customer service. I ordered parts. They screwed up the delivery address. When called placed on hold of over 1.5 hours. The rep told me my problem was no big deal and he didn't care about my wait. Admitted the problem was there's. He said he would reprocess the order but no overnight shipping only ground and I may be a problem again. What kind of business would run this way with this help. I strongly recommend buying elsewhere. DO NOT use this company. There are nanny good companies selling parts that do care about the customer. Bad to the bone company
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Review by Skip S. 1 year ago

When I ordered from carparts.com (May 27th) they said I would have the parts in my hands in 2 days. I finally took delivery of the second half of a split shipment June 11th. I sent countless emails & innumerable phone calls leaving my number. Not one return correspondence. I gave them poor ratings on their website and they never posted any them. Whatever they say, buyer-be-ware!
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CarParts.com is rated 3.0 based on 498 reviews
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16941 Keegan Avenue
Chicago
60601
United States
877-702-1308
carparts.com

Categories

Accessories, Automotive, Services

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