TERRIBLE CUSTOMER SERVICE.
I HAVE PURCHASE A TRANSMISSION THAT WAS IN STOCK.
THEY TOOK MY MONEY AND NEVER SHIPPED THE TRANSMISSION.
I ASKED THEM WHY, AND THERE WAS NO RESPONSE.
I HAD TO CANCEL THE ORDER AFTER DAYS OF WAITING FOR NOTHING.
ALL I WANTED IS FOR THEM TO DO THEIR JOB AND SEND THE TRANY.
Review by Fiorano2 weeks ago
The ordering processes and communication was great and easy. I also like the verification email that was sent to me. This was a big purchase and it makes me feel good you guys are making sure Everything is right and verified before shipping the engine. The picture however I feel is just a generic picture used for all engines like this and the actual engine I will be receiving, however we will see in 7-10 days but for now the processes is great. Thank you!!
Review by Tabvik2 weeks ago
Always wary of online purchases , my friend bought one from here, pleasantly surprised. My transmission is flawless I purchased this back in January and sold my truck, transferred the warranty to the new owner. Rick was very friendly and professional when I ordered and was very helpful months later when I needed a copy of my receipt for the new owner. Pain-free process thanks rick your the best.
Review by Shawtiee2 weeks ago
Melina was very helpful. Real good customer service.
Review by Nuquernalach3 weeks ago
Very professional and courteous individual (Josh-222) assisting me and my company. An asset to your company. Thanks Robert
Review by Muhammedanish3 weeks ago
THE PERSON I DEALT WITH IN ORDERING THIS TRANSMISSION WAS EXCELLENT AND WAS THERE TO ANSWER ANY QUESTIONS I HAD AND ALSO WAS ABLE TO TELL ME WHERE THE TRANSMISSION WAS COMING FROM AND ETC.
I CAN NOT SAY ENOUGH HOW HE PUT ME AND MY WIFE AT EASE AND WE FEEL WERE GETTING THIS TRANSMISSION FROM A COMPANY THAT CARES ABOUT THERE CUSTOMERS AND WANT TO ONLY SELL PARTS THAT WORK AND NOT OUT TO RIP ME OFF
Review by Nasta1 month ago
Good and respectful
Review by Marlis1 month ago
These guys are great, nobody had my engine, received my engine looked used but it is 1999 so what can you expect its 20 years old lol. Installed it and works like a charm. Melina was very helpful throughout the whole process. I am very demanding when it comes to service and she was always patient with me .
Review by Jut1 month ago
Just awesome staff is great. Delivery was fast. And my transmission looks bran new.
Review by Soen1 month ago
Our transmission went out on the side of the road on our Sprinter chassis RV and we needed taken care of.... and we were!! Shelly was amazing! Thank you Shelly. We ordered our transmission on Monday and it arrived across the country on Friday to Oregon. The Dodge dealership (who was also amazing) installed the transmission timely and the Tranny is doing great. Communication was fantastic and the price was great too. Every time I called I was able to chat with Shelly and get any questions answered and get the help I needed. Thanks again Shelly and all. I would not hesitate at all to work with these people. In fact I would not go anywhere else. Thanks again very much.
Review by Hovelsen1 month ago
Ordered new engine on Tuesday was told it would ship within a few days. Called Friday hadn’t heard anything yet was told shipping computer updates on Fridays and would get tracking information. Saturday called again after no tracking information and was told computers update Monday and would have tracking info. Getting the run around. Would not recommend this company. Will update in a few days with results of what happened. Very disappointed after I was assured when order was placed that engine was available and would definitely ship within a day or two. This is ruining a poor 16 year old girls birthday present.
Review by Saria2 months ago
Called with some questions regarding a used engine: how much the hourly rate is for warranty repairs, how the mileage on an engine is determined and whether or not I could have the engine held while I determined who will do the replacement. Nick had all the the answers and I was happy to place my order with him over the phone.
Review by Muirghen Tefs2 months ago
I recently needed a replacement automatic transmission for my 2002 Toyota Sienna van, which had 220k miles on it. My local repair shop did find another transmission for me but it also had over 200k miles, which wasn't a logical solution. My online search led me to Car Part Planet (CPP), where I found an identical transmission with only 78k miles and at a reasonable price. I did not even look any further but immediately placed my order for the CPP unit, using my repair shop address for the delivery destination. That was on a Wednesday. I was just hoping that it would show up by Friday week, thinking that even that could be optimistic. Imagine my surprise when my repair shop called me the following Tuesday saying that they had my new transmission from CPP.
My experience with CPP was completely smooth and complaint-free, with ZERO complications. Their freight shipping was unbelievably fast given the size & weight of the part. I would whole-heartedly recommend Car Part Planet to anyone looking for replacement auto parts. They are obviously well-organized and highly professional. I do not drive new vehicles and so I will definitely be utilizing their services again in the future.
Review by Gzerrel Shrady2 months ago
Great service. Engine is running amazing!
Review by Shringar VanLew2 months ago
Received motor and was looking rough so I was a little concerned. I proceeded to install it. When I pulled pan crank look good and new and exhaust valves were clean. Mean to me the motor was matching the amount of miles that we're on motor. Installed motor fired right up and is running perfect.
Thank you for the good service!!! Received motor in a timely manner and we'll.
Review by Nilaysia Dishart2 months ago
Ordered and paid for engine on line. Got an email to send credit card information and mileage. Sent off the day I got the email. No response after emailing several times and calling to find out where engine was at. Finally after 10 days I got ahold of somebody and they stated they needed mileage. I sent proof of when I sent the mileage to them. Now waiting another 10 to 14 days 4 engine to arrive. Bad communication! When I requested if the engine could be sent at a faster rate the service representative told me no. When I was explaining it was their fault customer service representative hung up on me.
Review by ThatWowPlayer LeeTet2 months ago
I found them randomly online and was surprised that they had what i was looking for. First they weren't sure if they could do it. I was short on time and needed this quickly. Rick advised me to get the vin and the tag number to move the process quicker. Once i sent it the whole process just flowed. They made sure i had the right part and best of all they where able to give me the warranty as well. The best part out all of this is that I received my transmission just in time for me to go on my honeymoon and not loose money while my truck was at the shop. Rick made sure that he had the right info before they even asked for it and saved me and my wife alot of stress.
Review by Alagappan3 months ago
easy and fast. Thank y'all
Review by Betseycollins3 months ago
Great service and knowledge about engines and trannys ,hopefully its shipped and at shop within 10 business days
Review by Swooly3 months ago
Sales rep hold me on about 30 minutes.I hung up and dial again and choose to connect to costumer service and they picked up right away and was Knowledgeable to answer on my technical questions. Looks like you can easy fire sales guys becouse they do not pick up the phone at all/
Review by Guesr3 months ago
easy to order, won't receive engine for a week
Review by Eldrun Yiatro3 months ago
Review by Yovero Assarman3 months ago
Rick my salesman for a First time communication and First time purchase was ABSOLUTELY EXCELLENT
Review by Almeta3 months ago
easy to order, won't receive engine for a week
Update, engine came in at around 10 days. waiting for it to get installed, but the mechanic said it looks like a really good engine.
Review by Gnaak3 months ago
Good and professional customer care and service. Reliable