Wrong colour despite sending VIN number and they correctly identified make and model etc. Tried escalating and asking for exchange or money back - nothing heard. AVOID AVOID AVOID
Review by Minimorag1 month ago
Ordered paint for my sons Mercedes A180. (universe blue) received after nearly 3 weeks. Bronze. I gave them the registration as they asked for. Sent 5 emails now no response. Avoid like the plague.
Review by Furl2 months ago
Was worried after reading reviews after ordering..emailed and no response but returned home to my order arrived in 4 days correct colour thank you!
Review by Kameswara2 months ago
no response to email
cant come to the phone when I tried to ring them about 10 times
DONT DEAL WITH THIS COMPANY
Review by Braverman Lacharmoise2 months ago
As with a number of other comments the paint i received did not match my car. I have e-mailed twice and they have not bothered to reply.
After e-mailing 3/4 times I finally got a reply and have now received the correct paint
Review by Zzanetiite Tudoric2 months ago
Ordered, took money but no paint. Cant get in touch with them. How can this company still be working!
Review by Baaralelopol2 months ago
It seems my credit card refused the sale sonl think l have been saved
Review by DarlingLittles2 months ago
Unreliable robbers No paint no replies automated contact Are they still in business ? Will inform trading standards and cancel Visa payment KEEP AWAY
Review by AlbumandCalendarMaker2 months ago
Avoid Total Scam.
Ordered paint on 9th August, had return email stating they required colour code. Sent codes. Enquired about delivery various times, eventually told item had been sent on the 15th and to allow a couple of days for delivery. Now 21st and still waiting!!!!
If it does decide to turn up now, I’m now expecting the wrong colour like everyone else’s review.
Very sad that people like this are scamming and aren’t stopped.
Review by Cazopp3 months ago
Ordered 5 weeks ago...nothing. they dont answer the phone ,only answering m/c and they dont reply to emails. I have had to contact bank to try get money back. Shocking business. Avoid Avoid Avoid
Review by Sehan3 months ago
Sent my registration and I received the wrong colour. Should have read the reviews first. Avoid them like the Plague. They will not respond to emails and phone is not answered.
Review by Bafford3 months ago
3 weeks after ordering and still no delivery. Not answering phone or emails and I have now discovered this site with lots of the same feedback. Great, looks like I have been done. Buy cheap, buy twice.
Review by Lauhop3 months ago
Like so many others, I wish I had come here first to avoid. I ordered two colours, they did arrive. Unfortunately, the packaging and one plastic pot was punctured. Obviously not their fault, good old Royal Mail.
I contacted them via their feedback email, no response. All I asked for was a replacement pot and I would transfer the contents. Hence 1 star.
Listen to your feedback, and sort it out!
Review by Damelia3 months ago
Contact Claire.fleming (@) westlothian.gov.uk (sorry can’t write it as a link or e mail as Trustpilot won’t allow) She will get your money back from these scammers
Review by ThaRealMG Evert3 months ago
Excellent service,paint matched great and arrived in good time
Review by Sionbj3 months ago
I placed my order another site which belongs to the same company. Unfortunately I haven't got any persistent order reference number about my purchase and only got reply to my mail after a week when I sent my second mail to the carpaintrepair.co.uk over the ralcolours.co.uk. I also couldn't reach them trough phone. So the communication definitely should be far better.
I got my item after two week owing to the incompetent postman who dropped it into wrong postbox.
Review by Lonlas Gambucci3 months ago
Sent reg and paint code my car is grey they sent red no reply to calls or emails steer well clear read trust pilot reviews.
Review by Reneei3 months ago
Not allowed to put zero or negative stars. Sell a poor match of colour and do not respond to enquiries. Wish I checked here first
Google maps StreetView and investigations shows that are also Lothian Bodyshop (units D & E) on the same industrial site.
Review by Vieta Scholliers4 months ago
I ordered my products 1 month ago, they will not respond to emails and the phone is forever on answerphone. What a bunch of cowboys. I really wished I read the reviews first and would never had ordered.
Review by Hsjah4 months ago
Paid for paint and got an automated response.
Have tried phoning a number of times and also e-mailing but all just auto responses.
No paint received and have now claimed my money back from my credit card company.
Review by Piapil4 months ago
If zero star was an option it would be that. Ordered paint they sent the wrong colour, it wasn’t even a close match. I contacted them over 20 times via email, phone no response just a message that they will get back in 48 hrs. DO NOT buy from this company.
Review by Jurien4 months ago
As with a number of other comments the paint i received did not match my car. I have e-mailed twice and they have not bothered to reply. DO NOT TRUST THIS COMPANY WITH YOUR BUSINESS
Review by Azzeddine4 months ago
Oh dear! Me too. This appears to be a fraudulent operation. Phone calls are unanswered. Voicemail refers you to the web-based customer service that issues only an automated response that again is made to appear as if it comes from a female human. The promised response within 48 hours of course never happens.
After 6 emails and 4 voicemail messages I have given up.
My bank has been informed but disappointingly World pay FAQs takes you as far as saying contact the retailer - if only we could!
My bank is Scottish so let’s hope they do some internal investigations and put a stop to these shameless people.
Review by Sahayanathan4 months ago
Awful service. Paint arrived but totally wrong colour. No answer on the telephone, emailed them but no response.
Review by JosephDeMarco4 months ago
I placed an order for a car paint kit. It has been so long now I am loosing the will live. I have sent this company numerous emails and never once have they responded. I cannot help feeling after reading other reviews, I might not receive the kit that I ordered.
I am so disappointed with the lack of response “nothing” I can’t help feeling that I have been fleeced!!!
In my experience using this company has been incredibly poor. I would suggest going to Halfords which I have now done, great service, the product I Purchased was perfect!!!