No order confirmation, they don't answer customer support numbers, their parent company (Mattress USA) can't find my order....they are like a black hole. Seems as if the ONLY thing they can do correctly is bill your credit card. Stay away!!!
Review by Budhie Trencan2 years ago
We purchased a complete dining room set from Carolina Rustica. The Sales people were fantastic. Fast forward to the delivered product. Our sideboard arrived with a large scar in the velvet drawer lining under the silverware storage tray which we reported. The china and hutch arrived several weeks later. The china has a faulty switch which we still don't know if it will be replaced. When I cleaned the glass on the hutch, one of the curved doors has multiple scratches in it. My husband called customer service again and was told he sure calls a lot with complaints (3rd call, 3rd issue) and that once the delivery company leaves our house, they don't cover anything. LOVELY ATTITUDE. So I guess the answer to our scratched glass was we should have cleaned it while the delivery people were here. Won't buy anything else from them in the future.
Review by SJModarte3 years ago
Recently orderd an iron bed from Carolina Rustica that was $700 cheaper than what I was quoted in the local home furnishing stores in Santa Fe. When I got it, it looked like it had a manufacturer's defect. I calledd Carolina Rustica customer service on Saturday and they requested I send pictures of the defect, which I did, and first thing Monday morning they called me back, said they had talked to the manufacturer and were having touch up paint sent directly to me, along with a $100 rebate for my inconvenience. Have never had customer service like this before! would order from them again in a heartbeat!
Review by Lioward8 years ago
HORRIBLE service from this company that takes no responsibility for their products. We purchased (2) $2,800 Bradington-Young leather sofas on 12/10 and when they arrived 2 months later and one was scratched they made us send it back to the factory for it to be repaired. This took a month and when it was delivered it was the wrong sofa entirely! The delivery company they contracted with had to locate the sofa (*we stayed in contact with the delivery company since Carolina Rustica would never call us back or keep us informed, they washed their hands of it since it was now the delivery companies responsibility) and then it took a couple weeks to find it and another before it was delivered. When it arrived the scratches had been repaired and looked even worse than when we received it the first time. We had to fight with CarolinaRustica to get some money off since we couldn't do anything about the sofa at this point. Just awful and not worth saving any money for the lack of service and inability to stand behind their product.
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