I was overcharged, then it took almost half an hour on the phone to get the refund sorted.
Review by Nonatus Mitioglo3 days ago
Great service, quick & easy. Good price.
Review by Harold Hamblin Andeee4 days ago
A good company offering a wide range of cover. With an understanding of customers requirements.
However existing customers seems to be forgotten at times, when it comes to offering the best deals. As with most insurance companies and insurance brokers, saving their best deals to attract new customers rather than rewarding the loyal long term customer.
Review by Keefe4 days ago
Very easy to contact to query renewal premium, led to substantial reduction when updating my details.
Review by Sachaa Schleij4 days ago
they could not amend by bike policy as I needed business insurance. wasted 45 minutes on the phone. Then asked if I could try by logging onto the website myself to get a quote!! Unbelievable.
To add insult to injury charged me £50 yes FIFTY QUID to cancel my policy.
AVOID at all costs - literally
Review by Jacquelind4 days ago
Accessible by telephone. Medium to good value for money.
Review by Kuon4 days ago
Review by MrWangler Emro4 days ago
Did all the work on the website & received a very competitive quote. Telephone follow up enquiry was handled quickly & positively.
Review by Hafsa4 days ago
I used Carole Nash (CN) as my broker for a few years and renewed my dual bike policy at the end of October 2019, my new cover period starting mid November 2019. Initially the renewal premium was £368 but after ringing up and speaking to an operator a discretionary discount was applied reducing the premium to £298, loyalty and repeat business seemingly not counting for much.
At the beginning of December (and out of the blue) my better half said I could upgrade my main bike, a Triumph Tiger Explorer 1215 XC for a new model. Happy, I rang CN to make the necessary changes to my policy and fully expected a slight increase in premium. However CN told me that Aviva (my insurance provider) declined to insure my new bike as it was TOO EXPENSIVE! A new Triumph Tiger 1200 is pricey but nowhere near the most costly bike around. CN offered me a policy with Marker Study (a company whose customer satisfaction feedback is one of the worst I have ever read) for £1068 and change.
Not at all happy I rang another insurance provider (Bikesure) and after about 20 minutes was offered a policy (THE SAME ONE I ALREADY HAD) insuring both bikes 'fully comprehensive' for £368 (THE SAME AS MY INITIAL RENEWAL PRICE WITH MY OLD BIKES) with AVIVA!!!!
Cancelling my policy with CN was difficult. With less than one months insurance cover provided I was hit with a large cancellation fee, the operator adopting a petulant attitude and mumbling as he went through the process.
I am at a loss as to why Carole Nash could not provide the same insurance cover with Aviva as their competitors and why they would then recommend an insurer provider whose reputation is less than desirable.
Review by Emergence5 days ago
Good quick service very helpful staff
Review by Gelyssa6 days ago
Carole Nash called me about my renewal asking for £242.12 (with £600 excess) compared to last year's £210.00 and (with £225.00 excess). They said they were offering the best deal. Given that the bike, and other details, have remained the same and I still carry the maximum 9 years no-claims, I pointed out that this looked like a rip-off. After some moaning and threats to look elsewhere they magicked up another policy for £189.89 with £400 excess. So much for proposing the best deal. Best deal for them more like with enough profit for outbound calls to try to scam people into accepting it. Had to laugh though when at the end of the call they tried to get me to take auto renewal in future years.
Review by Nelu6 days ago
Phone call answered very quickly. All the questions and queries dealt with easily and sorted
Review by Johnnnnnny6 days ago
Friendly helpful staff checked through there panel of insurers to offer me a competitive quote, would and have recommended Carole Nash Insurance to friends and family. Very happy with the service provided with this organisation.
Review by Goetz Derrow1 week ago
I have used Carole Nash for my bike insurance for a few years. Last year I combined my car and bike insurance together under the six wheel policy and for a good price. I have just renewed my policy for a great price and would recommend the flexible, friendly approach taken by staff to any one.
Review by IIchicgo1 week ago
RIP off when cancelling policy early. Money grabbing, not interested in customer.
Review by Caciula1 week ago
Excellent quote for a classic and a modern motorcycle. Transaction easily carried out by an attentive, efficient member of staff. All document emailed to me within the hour, first class service.
Review by Dscrt Verite1 week ago
Got an expensive renewal price, phoned and paid a lot less excellent service
Review by Jclyn1 week ago
Very fair prices for my motor bike.
Review by Uneda1 week ago
Very helpful staff with all aspects of policy explained.
Review by Kennus1 week ago
Saved me nearly £100 on my present insurance renewal quote on our 1978 vw bay window camper for the same level of cover 👍😁👍😁👍
Review by GuggasPT1 week ago
I have been with Carol Nash for over 15 years they are a trusted broker and I wouldn't go anywhere else, but I had an issue with a quote which they have now worked really well to resolve and I will stay with them, don't bother with the rest carol Nash are the best!!
Review by AnthonyWates1 week ago
Bit disappointed when phoning to complete insurance cover that a £15 charge is applicable, so completed online at no cost and easy to accomplish.
Had a small issue that couldn't be rectified on the policy, so had to live with the issue. Hope that if I need to use the cover that the company stands up to the plate, only time will tell. Good price for the cover I required.
Review by SatisfiedDude1 week ago
All went smoothly, and received the policy ok, as only had documents for a week cannot comment on anything else