Bought engine to an 05 Tahoe and purchased the extra 5 yr warranty totaling around$1400! Called when after 2 months of getting engine installed I heard,knocking and was told they do,nothing about noises so after it broke down I sent proof of a faulty engine from certified mechanic as requested. I still have not received a phine call in return only a couple times were my emails responded to! I have been,more than,patient seeing as its been years I have waited! I was with no car for a long while and eventually just ended up buying another engine elsewhere! Horrible customer service worse experience ever!!
Review by Wahkia10 months ago
I contacted the BBB and the Department of Consumer Affairs(2 different states), and they have refused to respond to either. So, I am now down the almost 1k bill for the motor, plus warranty, that i bought from them. On top of the almost 2k i paid to have the motor professionally installed.
Review by Mrs Boyd Aneca11 months ago
DO NOT buy any thing from these guys they will rip you off . I purchased a 1998 bmw motor when it arrived it was filled with water rusty and would not turn . I tried to contact them and no response. Really bad customer service I had to get a lawyer to get my money back ... STAY AWAY FROM CAR MONKEYS
Review by Harvia11 months ago
Sent me bad moter promised a refund which was not enough very rude hung up in my face there just taking people's money and sending them crap
Review by Gerrett1 year ago
CARMONKEYS.com and lowmileageparts.com - same company, same scam artists, and same bs from them... DONT BUY FROM THEM UNLESS YOU WANT SALVAGED PARTS!!!
ALL WILL HAVE THE same problem with lowmileageparts.com low mileage parts is not what they sell... They sell SALVAGED NON-TESTED parts -- Your engine pictures are almost exactly like mine. - the engine looks rusted and looks like it has not been run in 10 plus years. I am hoping that more people will come forward with complaints against this company and I am certain that we all could get a class action lawsuit against this company and stop them from fraudulently selling salvaged non tested auto parts as supposedly low mileage parts - which is all a front -- to their scamming operation... Take a look at my complaint filed - Report #1452728 Jul 21 2018 12:09 PM and you will see that I have also been a victim of their unethical, fraudulent business practices.. They must be stopped!! -- https://www.ripoffreport.com/reports/lowmileagepartscom/wyckoff-nj-07481/lowmileagepartscom-wwwlowmileagepartscom-wwwcarmonkeyscom-carmonkeyscom-jason-hill-1452728
UPDATE - I successfully had my money returned back to me from my credit card company and these fraudulent unethical scammers were charged back the FULL AMOUNT I was charged by them for them sending me a not as ordered non tested salvage engine.....
BE FOREWARNED TO NOT DO BUSINESS WITH THIS COMPANY -- THEY HAVE ALREADY RECEIVED 76 + unresolved complaints and AN ALERT ON THEIR BBB REPORT OUT OF NJ - THAT STATES --
ALERT BBB has received multiple reports from consumers that CarMonkeys.com is taking orders and processing payments, but delivering faulty merchandise and not providing replacements or refunds.... ( might as well add lowmileageparts.com to this alert!! lol...) I hope this information provided helps prevent anymore people from falling prey to these unethical, rude, lying, scam artists trying to sell SALVAGE auto parts as used auto parts AND to not honor their written guarantees on the salvage items they send to honest paying customers... THEY MUST BE STOPPED
Review by SwiftNutrition1 year ago
Bought a transmission for 99 dodgeram with 5yr warranty, a year later the transmission goes out, paid almost 1100 for it, now I call 8 times a day get know answer, figures after reading there reviews, going to file a complaint with the BBB , and have them served just to get a response out of these monkeys, stay the hell away from this company
Review by Simiyu1 year ago
I have called for weeks and so has my mechanic, only to be put on hold for ever then it rings and hangs up or all reps are busy leave a message. I've even emailed and got no answers!!! Paid 1029.99 for engine that worked 2 months and now nothing
Review by Hafssa1 year ago
Wow! In reading the other reviews, it sounds like people were their own worst enemies and didn't follow their simple procedures. Don't get fooled by their short sighted reviews. They treated me perfectly!!
I was looking for a very hard to find engine for my Land Rover when I was referred to CarMonkeys. I am so happy that they took the time to help me get just what I needed. We had been emailing back and forth, but I decided to give them a call. They were very patient in making certain that I got exactly what I needed. I was without my vehicle so they offered to ship it directly to my mechanic as well. This was a life saver for me. It's nice to know that they quality test each unit before shipping and even send pictures of your shipment so you can see their quality! From the time I ordered it, until my mechanic received it was only a few days. My Rover was back on the road within a matter of days and it's running amazing! A week after my vehicle was finished, they followed up with me and wanted to make sure that everything went well. I could not be happier.
Review by Yosuf Buryh1 year ago
Bought an engine ran for 1 hour. Installer had an issue on his end he fixed his issue. Had a leaky head gasket non related to the other issue. Blames the mechanic and washes his hands of all warranty. Total joke of a company. Pay the extra money and save the headaches
Review by Estephano1 year ago
I paid 1280$ for an engine for an old truck i have on 1/18/19 and didn't receive it until 2/1/19 with bare minimum tracking information. When it arrived at my house it had rust and i realized it was missing the exhaust manifolds and the timing belt cover which is a big deal not to mention i will jave to drop another 1000$ just to get it running, so i called carmonkeys and they said "Its a thirty year old engine what do you expect" I said i expected to get everything i paid for! They said the best they can do is refund my money but I would have to pay a 200$ shipping fee + another 200$ for a restock fee. Definitely will NOT recommend ever!
Review by Ramonford1 year ago
Ordered a transmission for 2008 Ford ranger, my shop threw it in for me. It works great!!! Zero issues with it so far. My only concerns were the shipping was late and the trans. came a bit dirty and rusted. But other than that I am very very pleased with my order.
Review by WigsToWaistLength Saavalainen1 year ago
I call every day, 3 times a day and never get to talk to a person.
Website looks professional, but customer service extremely poor.
Review by Dynatec1 year ago
Shipping was a little slow and confirmation was difficult to get, but after emailing and leaving a message, I was called back with info and tracking # was sent. To be fair I ordered this the week of Independence Day and they gave their employees the week off to be with family (and it wasn't noted on the website). Part took just under 2 weeks to arrive but was worth the wait for the price! Thank you Car-Monkeys! AS STATED GOOD USED PARTS WITH A 5 YEAR WARRANTY! Thanks again Max Henderson for contacting me and following up on my order!
Review by Habibullah2 years ago
We purchased a rear axle for our rodeo at the end of May. We received it promptly. However, after discovering that the axle was the wrong one, we contacted car monkey to remedy the problem. 6 weeks later, we are still fighting to even get replies from them. We have emailed several times in addition to calling many times. We consistently are given the run around. We are so frustrated as this has put us several weeks behind schedule getting the vehicle running. So fed up with this battle! Do NOT buy from them!
Review by Vukibog2 years ago
I purchased a transmission for my 4 wheel drive Durango. What clinched it for me was their 12 month, 30 day refund, guarantee. The transmission arrived in good time, my mechanic put it in, whoops, it had problems. I called car monkeys and the very next day they shipped me a replacement. It arrived in 3 days and I couldn't be more pleased. It works perfectly. My Durango hasn't run this smooth in years. I highly recommend them. They stand behind their product and honor their promises.
Review by Uppinder Kenney2 years ago
Their claims on the site is bogus plus having one of their customers service representative talk to me like I was an idiot. I was told the exhaust manifolds wouldn't come with the engine if the catalytic converters couldn't be removed. The last i checked there are no catalytic converters between the manifolds and turbo on a 7.3 powerstroke. In turn it cost me about 900 dollars move than it should have to buy an engine from them and put it in.
Review by RazzyBCF Dagons2 years ago
Refurbishing a '94 Isuzu Trooper. Purchased a rebuilt engine from these gonifs. After installation, 2 of the 12 valve lifters were inoperable, costing $2,600 to repair. Both refurbishing company, and the mechanic, have gotten nowhere with Kevin Harrison for reimbursement. Next step: Get lawyer involved as I will not stand for thievery. Kevin- do the right thing, I will immediately revise this review. There it is.
Review by PhillE Mishu2 years ago
Spoke to *- they said they would set up a return for engine- still waiting. On fourth week of trying to return this. Feeling burned by them. Don't deal with these people you will be sorry.....
*Personal information redacted by admin
Review by Zajdó2 years ago
So, i posted a review of what happened and (finally) carmonkeys responded. Ill definitely add a star cause at least they did, and they seem to actually want to try and help now. I bought a transmission from them, and (at first) a rep said they werent going to help me for my previous review, which i stated doesnt make sense, cause if anything he should want to try and make it better. Well, another rep responded on this site saying theyd like to help, so ill definitely at least give them 2-3/5 for better customer support
However, i still havent gotten either my transmission or the $700, so there is still that. Hopefully everything will be sorted out
Review by Nykeshia2 years ago
I ordered a 1997 locking differential for my land Cruiser, they shipped the wrong differential cant get anyone on the phone.....
Review by Daevrie2 years ago
I was alittle worried after reading some of the reviews, but I will say this I read some reviews which stated they got a used part, well that is what this website sells. I called in and spoke to a younger sounding man named Max, he was very nice and explained what was being sold and the things I had to do, my mechanic had actually referred me to them as he ordered several parts from them and will be ordering from them again, the motor was put in and has been running fine now after 2 months, I will update if anything changes. But I have to say Max guided me in the right direction.
Review by Mombo2 years ago
Restoring a Toyota Avalon, I bought an engine from carmonkeys. Seemed leggit since they "test" their engines prior to shipping as the web site says. Also the 5 year gaurantee added creditbility.
DON'T BE FOOLED!!!
After contacting them about an engine that was shipped to and installed by professional mechanics, the rep gave a list of conditions that had to be met for a gaurantee and for a defective product. Problem is, they made no conditions prior to the sale. The shipment came with only a packing list. Oh, if the engine is bad, they don't tell you that you have to pay for the return of the item, which could cost hundreds of dollars. Then they want you to prove that you have a bad engine by requiring a professional diagnosis, which can cost hundreds more if the mechanic has to go into the engine.
Just do yourself a favor and have the engine rebuilt or go to another vendor. It will cost less in the long run and you will avoid having to dealing with deplorables.
You ordered a run and tested used transmission, it is 30 years old, it will show signs of ware. It was run and tested and has a 1 year warranty on it. No mistake was made.
Ok well then we just paid almost $1000.00 for a junkyard transmission. We are an auto repair shop we could have gotten a transmission in much better shape than the one sent for a fraction of the price. I am requesting now a full refund with no stocking fee or freight fee, Or I will be disputing this with my credit card company. I wish I had looked at your reviews before purchasing this transmission that looks NOTHING remotely like what was pictured. Your company has nothing but horrible and very similar reviews to as my issue.
Customer Service Rep
4:21 PM (8 minutes ago)
The transmission was run and tested and removed. It is backed with a 1 year warranty on a 30 year old transmission. If you wish we can arrange the shipping back but that will be deducted from the refund as well as a 20% restocking fee. We did nothing wrong here, you ordered and thought it was a remand when it clearly states the product is used. You can file a dispute if you like the credit card company will side with us as you agreed to our terms and conditions, you can not make your own up as you see fit.
Review by Christofre Shachkova2 years ago
ABSOLUTELY TERRIBLE ORDERED WHAT WAS SUPPOSED TO BE A GU2 REAR AXLE AND RECEIVED A GT4. CANNOT RUN THE 4WD TILL I GET THE MATCHING RING AND PINION NOW. CALLED AND WAS TOLD THEY DID SEND THE WRONG PART AND DIDN'T EVEN HAVE GU2 AXLE I NEEDED. OBVIOUSLY PULLED THE DIF COVER, CAN WE NOT COUNT OR WHAT, MONKEYS IS RIGHT, WOULD NOT SUGGEST BUYING PARTS FROM THESE PEOPLE.
Review by Nophon Hajjaj2 years ago
I used Carmonkeys site to get my car engine information to purchase a Transmission by using their Vin# decoder. The information looked right, make, model, 4x4 sport everything a consumer would know about their car...except it listed my engine as 4.7 L when it is actually a 5.9 L. When the trans was delivered, it was the wrong transmission, it had over 180,000 miles on it, it was rusted everywhere and the sensors were broken. When I called to ask how that was tested and how it they could pass it with a 5 year warranty, they said they tested it while still in the original car (came from B&R Auto Wrecking) and no chunks came out...Hum. I had to return the transmission at my cost to get it off AAMCO's property. I emailed Carmonkeys.com; below is the customer service you should expect if you buy from them.
From: CarMonkeys [mailto:[email protected]]
Sent: Friday, August 04, 2017 10:26 AM
Subject: Re: Order Number: 60222
You're free to do what you want. We will work with the credit card company to recover our restocking fee.
On Fri, Aug 4, 2017 at 1:16 PM, Michelle > wrote:
I am disputing the full charge on my card for the faulty and incorrect Transmission, with that said the Transmission return has been submitted.
From: CarMonkeys [mailto:[email protected]]
Sent: Friday, August 04, 2017 7:49 AM
Subject: Re: Order Number: 60222
You are responsible for ordering the correct part for your vehicle.
On Fri, Aug 4, 2017 at 10:20 AM, Michelle > wrote:
You are also responsible to supply the correct information to your customers. I used your sites information to make my purchase. I've seen others that have ordered from your site have the same complaint and you giving that same response. rather than fixing the information on your site you are willingly giving false information to your customers then laying blame on the consumer.
You are responsible for ordering the correct part. You have the address to return the transmission, that is still the address to return it to.
On Thu, Aug 3, 2017 at 5:31 PM, Michelle > wrote:
I was thinking about keeping the transmission even though it has 180k miles on it however when I called my mechanic at AAMCO he now notified me that the wrong transmission was sent. I found the transmission model by using your sites Vin# decoder. Your decoder showed that my engine was 4.7L when in actuality it is 5.9L, I based the purchase off of your sites information. I need to know how you are going to help me resolve this and return the transmission. Below is the information given on Carmonkeys.com when you enter Vin# 1B4HS58Z12F103244.