Avoid the hassle!
Cars are overused and very dirty ( took pic of rubbish and food marks left in the car by previous person on renting day/hour)
also smelly of cigarettes and dirt.
The whole experience with customer service its below zero
Car was scratched almost everywhere and in the darkness of the carpark they found one about 6mmm long "new" scratch - really!
Rented cars many times before and this is my worst experience.
Avoid if you want to have stress free rental.
Review by Bridgate Tachoir6 months ago
Scam artists. Avoid at all cost.
Old cars <100K Km.
Returned a clean car, but was told that there is a small stain at the back seat and charged me with 300ZL.
Atrocious. Stay away at all cost.
Review by Imanda7 months ago
Car hire / rent from Carfree in Warsaw, AVOID,AVOID,AVOID !!!!
One thing I absolutly hate is conmen, and that is exactly what these guys are.
They will slap you with astronomical, made up additional charges upon return, and if you refuse to pay, they will threaten you.
Just google them, you'll see what I mean. Polish TV even made a program about their conman tactics, threats, police involvement etc.
I strongly suggest to AVOID them and go with proper, reputable company like Avis, Hertz, Budget, Europcar etc.
Review by Klubnes9 months ago
Avoid at any cost! These people are thief!
They look with uv lights for tiniest hair thin scratches and if they find "a new one" they will charge the full nlown deposit.
Car we had was full of scratches all over, and yet they managed to find something!
They had not communicated anything just took whole deposit. It took me 2 days and 6 phone calls to actually find someone who told me why money was taken off me. Discrase! They believe no matter how small damage is, and a cost of repair, they always take whole deposit. This is their offical statement! This is their policy!
This company is set up to rob people!
Review by Edelwis9 months ago
Used this company once and never will again.
As a non Polish national I had to pay 1500pln deposit.
I was informed the deposit would be returned 2 weeks after returning the vehicle
The Vehicle was returned in good condition 15/08/18.
At the time of this review (7 months+) the deposit still has not been returned.
have spent almost !500pln in phone call costs trying to resolve this matter
Review by OwenF Kamyanov9 months ago
Avoid.The worst car hire company ever.
Incompetent staff. Bad organisation. Poor customer service.
They resort to cheating in order to maximise their income. Overcharge and send additional bogus charges a few weeks after the return of the vehicle.
Waste of time. and money.
Review by Averegine1 year ago
Wow ! First review of CarFree
I used this company twice. And will again.
price, easy to book, easy contact, the reliable car (second time I had the car from the higer group/segment for free)
no hassle during returning of the car (of course clean and no damadged)
after using, no spam e-mails with "special promotion" every week
I was surprised I had to pay parking fee after taking a car from the airport's car park, not a lot of but if you have no money (coins) it is embarassed, second time I was prepared.The fee for a car park is realy small and it's fair, taking into account it keeps the price of renting on a low level.
Fuel - again a surprise, you can have the car with the fuel tank full or "not full", and with the same amount of "not full" you can return. If one does not calculate mileage, one may pay extra as much as "nearly full tank", which happened to me (I calculated! but one trip was cancelled;) It may add to the cost of renting significantly.
Extra pay for night taking/returning - take it into account and compare the price with others if you are renting the car for a very short time.
I will start checking the price of renting a car by starting with this company. Otherwise I would not give them 4 stars.
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