Carflexi Reviews

I booked a Hyunday I20 on their website with the dealer Centauro.

Amazing surprise that dealer only have Fiats, they do not rent any other brand of car.

That would not be a problem for me if it is not for the fact that you pay different price for every model of car you select on Carflexi website.

So I would get the same car if I pay for a Chevrolet Spark or a Ford Fiesta.

I've been involved in a car accident, which I was liable for and the rental company (GreenMotion) has taken all the excess amount from me. Luckily for me I had insurance from CarFlexi I thought. However, even though I am continuously contacting them about the car reports, incident reports, repairing & such news I get from GreenMotion, they are taking forever to respond and providing a terrible support. I don't even know how to proceed, where do I need to send the documents and how do I start the process for claiming the excess amount, that CarFlexi claims they cover while taking your insurance money. Due to extremely slow replies (once every couple of weeks), it's already been 2 months and I still could not made the claim, which will be invalid after 3 months. I think CarFlexi is intentionally delaying customer support so that they can avoid paying me back my excess.

Took money from my acccount and don't respond to emails. I have now raised this issue with my credit card provider and I will pursue the refund through them.

I paid for a car that I never got (no one was at the office) I ended up renting from someone else and carflexi will not give me my money back.
Not to be trusted.

Carflexi sold me a rate for which I was not eligible. It ended up costing me an extra $100 at the Alamo counter to create a completely new reservation, and later Carflexi refused to refund the $57 deposit they charged me for a voucher I couldn't use.

I am an American living in Europe, and I found their rate when I searched for rental cars from Austria, but the rate required a non-US/Canadian drivers license. This was not mentioned when I signed up online or on the voucher, but they put it in the small print (Terms and Conditions). While they covered themselves legally, it is a very dishonest business practice, as this was no minor condition. I will never do business with Carflexi again and I would advise others to think twice before using them. You never know what other dishonest practices they use to swindle you out of your money.

This business is not ethical in any way. I booked a car using my debit card. When I went to pick the car up, I was told I need a credit card. I do not have on and was unable to take the car.
Car Flex have refused to refund the deposit I paid with my debit car.
Do not book with them, you are better to go straight to a car hire company. Car Flex take commission being your deposit and will not refund if you are unable to take the car. Not based in Australia.

I am extremely please with the service I received, I had an issue with charges made against my account through Internet connectivity issues. Through two very simple communications Carflexi quickly understood the situation and provided a full refund. Absolutely no concerns once they understood what happened.
Great Service
Thank you

The arrival was very unpleasant. At the aerport was a man who was very unfreandly. At the arrivel at the car pick up point the mister was very unflexible and very unfreandly. It took us more then 45 minutes to get the car. I was sure the men would sleep in the next second.
At the moment to give back the car, the car point was very helpful, very fast driving back to the airport, very good, very friendly. Thanks for the experience from the back giving.

I booked a car with Carflexi online and paid required fee. At the airport, when picking up the car, it turned out that additional fee was required. The second fee was not mentioned before I made the booking. I used another rental company but never received back the initial payment. Looks like a scam to me...

We use Carflexi because you can specify an estate car (station wagon) which is what we generally want. This time we were given an automatic which was great as we had a very long journey. Our only issue is our fault as we always fail to ask to be given a quick run through of the car's features. Cars now are more like space stations and we spend ages trying to work out the various controls!

We don't even look at any other company now and we're very happy with the service we get.

Very unpleasant experience. I booked for the first time a rental car through CarFlexi. The local Hertz could not provide the car class and offered to cancel at no charge.
A few weeks after I discovered CarFlexi charged me. I asked for a refund but they wouldn't take responsibility and gave all sorts of excuses why not.
Big f' scam company, stay away!
Booked with Rentalcars- excellent service and never let me down

This is the WORST experience ever in renting a car. I agreed to a contact with CarFlexi because they said that Third Party coverage was included in the price. That was a complete lie. It cost me over $510 US more to rent a car for three weeks than was quoted by CarFlexi. I have been emailing some guy named Sergio and all I get is B. Shi. This company is a complete FRAUD. I will never use them again and if anyone has any sense they would never use this company for car rental services. I gave them a 1 because there was no zero or minus sign. Please don't get fooled like I did.

This is the WORST experience ever in renting a car. I agreed to a contact with CarFlexi because they said that Third Party coverage was included in the price. That was a complete lie. It cost me over $510 US more to rent a car for three weeks than was quoted by CarFlexi. I have been emailing some guy named S€¥§£? And all I get is B. Shi. This company is a complete FRAUD. I will never use them again and if anyone has any sense they would never use this company for car rental services. I gave them a 1 because there was no zero or minus sign. Please don't get fooled like me.
Update.
I received another email today, February 25 2021, and got the same BS. The only difference is it was from another person. They can't get it through their thick sculls the position that I was in when I arrived at the car rental office in Mazatlan. I had no choice but to pay for the car rental or go without a car. They don't understand that if they had looked at how Mexico insurance works, they would have had to charge me a lot more and I would not have used their services. I feel like they used me. Stay away from these crooks. If you ever have an issue with them, you will never get the answer from their Customer Service. The company is crooked from the bottom up. Brains are not a requirement when you get hired there. All that is required is the ability to lie, scam, and BS potential customers. I am sorry I ever found those crooks online.

This is the WORST experience ever in renting a car. I agreed to a contact with CarFlexi because they said that Third Party coverage was included in the price. That was a complete lie. It cost me over $510 US more to rent a car for three weeks than was quoted by CarFlexi. I have been emailing some guy named *? And all I get is B. Shi. This company is a complete FRAUD. I will never use them again and if anyone has any sense they would never use this company for car rental services. I gave them a 1 because there was no zero or minus sign. Please don't get fooled like me.
Update.
I received another email today, February 25 2021, and got the same BS. The only difference is it was from another person. They can't get it through their thick sculls the position that I was in when I arrived at the car rental office in Mazatlan. I had no choice but to pay for the car rental or go without a car. They don't understand that if they had looked at how Mexico insurance works, they would have had to charge me a lot more and I would not have used their services. I feel like they used me. Stay away from these crooks. If you ever have an issue with them, you will never get the answer from their Customer Service. The company is crooked from the bottom up. Brains are not a requirement when you get hired there. All that is required is the ability to lie, scam, and BS potential customers. I am sorry I ever found those crooks online.

*Personal information redacted by admin

I was led to believe that the price would include all insurance, when I got to Budget they asked for an extra 35$ a day (more then the cost of the rent) for insurance, when I told them all insurance was paid they just kept with the same.
I ended wasting half a day of my trip to get another car and paying more.
When I asked for a refund for what they charged me they refuse.
Will press charges.
Do not rent from them!!

I was led to believe that the price would include all insurance, when I got to Budget they asked for an extra 35$ a day (more then the cost of the rent) for insurance, when I told them all insurance was paid they just kept with the same.
I ended wasting half a day of my trip to get another car and paying more.
When I asked for a refund for what they charged me they refuse.
Will press charges.
Do not rent from them!

I had an issue with the car rental company and their availability, when I spoke with Carflexi about changing the booking they didn't advise me that I would need to pay their (carflexi's) full credit charge and excess waiver again if I amended my booking. I am extremely angry about this, as if I had been advised then I would have just booked through the car rental company rather than lose a significant amount of money. Don't bother using this service, will mislead you to get as much money as they can. It's not cheaper than booking directly with a car rent company at all.

Rented 3x a car over the last 3 months, best deals both financial as quality of cars.

Before you will buy their full insurance option read carefully exceptions and amount of insurance, this is ridiculus. Customer service phone doesn't exist...

Booked a car in a rush. And didn't check confirmation email - which had wrong pickup and drop off time. When we arrived to the rental company, they told us that the car is not available and offered us a more expensive one. The clerk said that we were supposed to give them a deposit 1100€ because there was no insurance. Carflexi charged me for an extra insurance... the clerk showed me that they received 20€ from car flexi - I paid 100€ and also told me that this happens all the time.
He said that I can get a car directly through them with full insurance without paying the deposit. So we did.
I asked car flexi for some refund they told me that is all my mistake...
Advice for everyone, book a car directly with car renting companies to avoid issues and false promises form $#*!s like carflexi

Initially I didnt hv confidence of Carsome selling my Jazz & TT. Their representative, Mr Tony Err display great professionalism. He did all the arrangement from A to Z, starting with the vehicle inspector.
Within 2 days after inspection, the 2 cars were sold at my target prices, without requiring me to leave the house.

The car that we rented was very nice, Good price, car ready, clean an new,

I needed a space wagon because of students move. The people arranged exactly what I needed, explaining very well everything about the car and procedures. It's good to feel safe in a country you never drove before. Thank you all for your assistance

Bad Experience
I rented and paid upfront online. When I arrived to my destination I discovered they gave me misleading/vague directions to where to where to pick up the car from. I spent a long time looking for the place, asking info and rental car companies to help me find it. I tried calling the 800 number many times with no luck then I had no choice but to rent another car from a different company. Upon my return to the US I contacted them regarding the issue, but did not hear from them back. When I called again they aid it was outside the dispute period and could not issue a refund. I tried with them different ways including accepting a credit towards my next rental, they refused. I travel very often and rent cars very often, but have never went through such a bad experience with other car rentals. My advice to all, there are many trusted options so do not get stock with this one.

I was led to believe that the price would be 79 EUR and I ended up paying 109 EUR because of an additional insurance, the price of which was mentioned only after the payment was processed.

It ended up beine a car from Hertz, so I could have reserved from there directly without the additional 40 EUR margin that CarFlexi makes. When I tried to contact them using the link in their e-mail, this is what happened (see screenshot).