I used to work for care uk. The managers were soo rude, you would say hello or good morning and they would turn away or stare at you up and down and walk off. Nothing was done when we asked for something, such as changing shifts but when they wanted something it would have to be done. Short staff as everyone is leaving because of the way we were treated. Called in sick one day, because i was vomiting, they still called me asking if i can come in a taxi if they pay for it!! It's meant to be 48 hours if I'm sick and i didn't know why i was sick! Anyway, poor management, bad pay, they wouldn't pay us for our breaks and they wouldn't give us any lunch or dinner.
Review by Kiozio4 months ago
I work for care uk for nearly 5 years and thoroughly enjoyed it untill the new management made an entrance. Since they have been there I feel there is a lack of communication between management and staff and when they do speak to them they speak down to them.
The management do not have time to speak to staff or relatives as the door is always closed when you do approach them they are rude.
I am glad I have left and the way they treated me is unacceptable and truely discusting.
I will not recommended anyone to work or live there.
Review by MCarell6 months ago
Our relative spent over a year at Britten Court care home and it was not good. It all looks lovely and welcoming when you look at it but please do not be fooled! After only two weeks of being there we noticed problems. Constant lack of staff meant our relative, who was unable to get up on her own, was on numerous times missing breakfast and left stuck in bed until noon. Our relative told us that they were filling her food chart in wrong (and with her having dementia we were unsure if this was true) until one day I actually witnessed this myself so please do listen to your loved ones. There were some very lovely dedicated carers who work there but with continuous lack of staff numbers they were unable to do the basics sometimes like providing clean jugs of water each day etc. The good carers are completely let down by their management. We complained to the Deputy Manager and Manager but they were very uncaring and showed no compassion at all, blaming their staff and not the shortage of them! The kitchen upstairs is not great with dirty cups,cutlery, kettle etc. Food was repeatedly not cut up into small pieces as had been asked to do, so our relative wouldn’t eat it. Also a big problem was our relatives call Bell was hidden from her a lot. Admittedly she called for staff a lot but the call bell should not be hidden from a very frightened, frail lady who was unable to walk or get up on her own.
The list of negatives could go on but we believe that Care UK only care about how much money they are making. When our complaints to the homes management went unheard we went higher to the Area Management we soon found out that all the management stuck together, even making up lies about incidents that occurred.
The Deputy Manager, Manager, Area Manager and Care Uk management in a whole, fail their RESIDENTS and fail their CARERS too. The carers are understaffed, underpaid and over worked and they deserve better and so did our relative.
Review by Arbans Budhadeo8 months ago
I am appalled at the lack of encouragement and honesty. Only one member of staff let me know my Dad fell over, that member of staff i never saw again. I think she go the sack for telling me to be honest.
They live my Dad like a Zombie in his room, they leave him without drinks and do not want the hastle from him, he has Alzhimers they should expect aggressive behiaviour.
He also has another bruise on him, i am disgusted do not use FERNDOWN MANOR.
Review by Yuhui Lawtey9 months ago
Worst company I’ve ever worked for.
National minimum wage on night shift with no break, yet one hour taken off your time.
Review by Hanspeter1 year ago
Awful company!! Cover lies consistently!
Google Paisley Court Dovecot Liverpool and look at the news stories about it! Residents punched by a Carer and a Nurse struck off for falsifying docs
Review by Yunjia Ulisse1 year ago
Father~in~law stay 3 weeks. Went to collect him. Unable to take him home.
Did not encourage to keep up his walking ,he was walking previously. had no choice but to pay for more weeks. I spent 5 days getting him to walk. sat through meals with him ,and saw why he had lost 6LB in weight. I saw no encouragement apart from one or two dedicated eve staff. the other days staff just took it away ,just said you don't want it and put it in the bin. weight loss not surprising.No cutting into manageable pieces, offer of spoon instead of struggling with a knife and fork. most put out when i asked for a spoon, Dad managed all 3 courses with my help all week." Food was excellent". His tooth paste and rinse not touched, 3 weeks of no help to clean teeth, complained twice before it got done. Residents tell the family they don't brush my teeth," please believe them they do not". Its a shame as the building is bright clean that sold it to me, At the end of the 1st week dad went down with dehydration & pneumonia,Hospitalized. That was the last straw. We decided he was not going back . Cleared his room soiled clothing urine/ blood was left in the room for 2 days the smell so bad, housekeeping gave me 2 bags to seal it..Someone said before all they care about is money, It came to the refund, Charged 2 weeks for 1 week, I had no contract signed, was not told prior to stay. I wish i had only paid 1 week at a time, It took 2 months to get part of it back, yet if you don't pay in advance they charge interest. After all its their fault Dad had to stay, had his care been up to standard.
As i told a member of staff there is a difference between encouraging .residence and forcing them
Beware: check dates be clear on charges, i had to chase his pocket money of £90 not spent, that wasn't in the refund either.
I was a well trained carer, and know how things should be done, as for what i saw, residence were not having the care they deserve.
We are still chasing Dads money.
NOTE: No Rude conduct was experienced
Review by Abelard1 year ago
Poorly trained, poorly paid staff - some of whom do their best. Everything is for show only. 'Care' basic yet prices cnstantly increasing. I rue the day I chose this care company.
Review by NevB Kanchanomai2 years ago
My wife and I placed her father in a Care UK home . The staff are brilliant but the admin and especially the management are aloof and out of touch with everybody, their only concern seems to be money. I raised three questions with Care UK about six weeks ago and am still awaiting answers, keep reiterating the points and keep being told that the home manager will contact my wife and nothing, talk to them again and told it will take them 20 days to answer and they have had 6 weeks.
I can not praise the caring staff enough and the home it self is good and clean but the management are not at all interested in you, so be warned that it is all about the money. Told us it was £3400pm when we visited for a viewing which is a reasonable price. When we actually came to place him they wanted £3400 up front plus £1700 admin fees ( for what they will not say ) and another £1700 as a deposit of some kind which is refundable should he leave but we were told by the assistant manager ( in answer to a question ) that if he dies in the home it is not refundable as he did not leave. I have raised this as a question as well, as our contract states different, but they will not answer this either and also they will not explain why all these additional charges are not mentioned at visit and only become apparent when you are at a point of no return.
By all means feel free to contact Had Office but they will just pass it back to the home and they in turn will just ignore you. Such an uncaring attitude at a stressful time for us and any family is just what you do not want.
Review by Eureka Atedzoué2 years ago
Keeping quite a lot of uneducated employees in key roles will end up in destroying the business in the long run. You better make sure to appoint the right employees in the right positions. it needs Organisational Restructure from scratch.
Employees are the most important asset in every successful company, and they determine the organisation's direction.
It is nice to have a '' picture with the CEO thanking you for anything you did'' it is just formalities and everyone will be pictured, just wait.
Restructuring, Reevaluation of who is doing what is essential if you want to survive in the long run, otherwise I will not be sorry for your fail.
Review by Jibran Vladimar4 years ago
The moment you enter the building the atmosphere is amazing. Friendly, smiling staff and often a bustle of activity among the residents. The main thing I noticed was that the residents came first, then the family. Just what I want for my mum, the feeling of belonging, of being necessary and of being included. She had been so lonely in her flat. I cannot rate the staff more highly, from Karen Milligan at our first meeting to David and the whole staff in mums unit. Thank you all.
Review by Kielar4 years ago
Our Care UK doctor was called just after surgery hours and gave my wife a full examination for the possible cause of her acute abdominal pain. He diagnosed likely pancreatitis, called the hospital and arranged for her to be admitted for observation and treatment. This action was timely and resulted in the problem being overcome. Grateful thanks to Care UK.
Review by Linds5 years ago
We are a group of people with a learning disability and we were invited to sample the activities at lochpark adventure centre run by mr James Baird. from start to finish we were offered appropriate activities which were well organised with safety uppermost. Although these were new experiences for us we did not feel rushed or confused and the atmosphere led to more people having a go because it was relaxed. Andy Peacock led the activities and he was friendly and approachable and fun.
All in all we had a memorable day out thanks to the sensitive organisation.
If you are thinking of a group day out in beautiful surroundings I cannot reccommend this experience highly enough.
Thank You to All at Lochpark
Review by CraftQueen5 years ago
My dear friends,
I would like to thank all the staff at GREVILLE House for their kindness, professionalism and friendliness, especially Linda and Fariya. Without exception everyone there, the Cleaners, Chef's, Care Staff and Management gave unconditional attention to my every need. Popping into my room for a chat whenever they could. They always had a smile for me!
I was very sorry to leave as I made such a lot of friends. A few of the staff have kept in touch and have even taken the time to visit me on their day off during my recent stay in hospital.
I cannot praise GREVILLE House enough and would be very happy to move there permanently if I could!
THANK YOU ALL.
Review by Hydra5 years ago
My husband recently had operations on both his hands, one in February and one in April at Emmerson Green Treatment Centre. We were impressed with the ALL the staff, the cleanliness of the hospital, and the overall treatment he received. When I think that two days after both of his operations he had a call from a member of staff asking if he had recovered and did he have an concerns. That is over and above the call of duty. I would not hesitate to recommend the Centre to anyone and if ever either of us have treatment I would want it to be there.
Review by Dehong Aarvold5 years ago
When I was first referred to LIMSS I was very concerned that I was being fobbed off with a second rate service just to get rid of constant moans about my shoulder pain.
When I queried the appointment My doctor, for whom I have great respect said " go along and see, if you don't like it you can always leave". I attended the appointment in the evening and was most surprised at the way it all went. everything about the place was very slick. the Consultant ,Doctor Jean, I can not remember his surname, was excellent. He recommended a particular treatment which he carried out there and then with the words lets see how you get on with this. It has worked very well indeed and whilst it is not a complete cure the pain has been reduced to almost zero and I can now do hours of manual work in the garden without the agony I suffered prior to my visit to LIMSS. In short give it a go, you will, I am sure, be as pleased as I am
Review by Zari5 years ago
I was very impressed with the care I was given at Care UK in North Hykeham. The doctor I saw was determined to find the cause of my pain and sent me for ultrasound and MRI scans at the Centre all within a few weeks. The staff are polite, professional and respectful, and I would definitely recommend this company to my friends.
Review by Pherrus5 years ago
My son underwent a small operation recently at Shepton Mallet Treatment Centre, and I just want to say how impressed we were with the care and treatment he received, including the after care. The staff and facilities were excellent. Even when he needed to return a couple of days later, on a Sunday, the care he received was second to none. Unfortunately i have had some bad experiences with the NHS in the last 18 months, but Shepton Mallet Treatment Centre has restored my faith, that hospitals can be caring, professional and efficient.
Review by LTorr5 years ago
I perceived my procedure to be uncomfortable at the least and painful at the worst. However, every single member of staff from receptionist to surgeon, went to extreme lengths to put me at ease. All were calm and all had a sense of humor. I felt that they had thought of everything to enhance my recovery and dignity. Although hospitals are not somewhere that I enjoy going to, it was different on this occasion. My deep thanks to all staff who looked after me.
Review by Kaydthe5 years ago
My son, who has learning difficulties, was given exceptional treatment from the Consultant treating him down to the hospital porter who took him back to our car on leaving. My son was very anxious about his hospital visit but with the great understanding and care given to him, the day went very smoothly. I can't thank the staff enough for all their kindness and would certainly recommend anyone to the hospital.
Review by Samanthaa Karchava5 years ago
Entered The Treatment Centre Saturday and discharged Sunday had a replacement hip operation carried out by Mr Flood and his brilliant staff. My operated leg was 1cm shorter than my good leg Mr Flood was able to correct the problem both legs now spot on and hardly no pain. Never been a hospital patient before and found all the staff very kind and understanding would not hesitate to recommend Southampton Treatment Centre to anyone.
Review by Môh Iozef5 years ago
Recently had several visits to the centre and was seen on time each time.
the diagnostic proceedure i had was completed with consideration and care.
Overall an efficient and caring diagnostic and treatment centre.
Review by Crisann Gumbleton5 years ago
Had second knee replacement in April at Emmersons Green Care UK Hospital. From the brilliant orthopaedic surgeon, wonderful nurses, lovely food, great private room complete with on suite, spotless facilities and marvellous care it was better than being in a top class hotel! Even when I returned home, I rang the 24 hour advice line as I had twisted my knee and was offered an appointment with my consultant the next day. I was given an ex-ray and examination and he assured me all was well. The whole experience was exceptional and Care UK must be congratulated for their professional services. I would certainly chose a Care UK facility again.
Review by Teighlor Bocanegro5 years ago
Huge thanks to the two gentlemen who helped me through an MRI tonight in Spalding. Incredibly impressed by their professionalism and kindness
Review by Vexlak5 years ago
I would like to let you know how much we appreciated the care and dedication that the staff at Tiltwood Cobham gave to our mum while she was in their care. It really felt like she was in a 'home from home' and it was a great comfort for the family to know that she was in a safe and caring environment, especially when you read such terrible stories in the press involving care of the elderly. We can't give enough praise to all the staff who do a difficult job with such kindness, they are fantastic!