Not only does Cardstore take well over a week to even ship (that's if they "approve" your card), but their policies discriminate against shirtless pictures of men. I was designing a card for my fiancé and had a collage of accomplishments he has done over the course of the year. I got an email from Shyla telling me my order was canceled due to their polices which are discriminatory and censoring. I'm done with this ridiculous store and it's homophobic sister companies.
Review by Mayom Reknes8 months ago
I ordered a Valentine's card on 2/9/19 and now 2/19/19 I am still waiting, I [email protected] been told I can submit again and it will be re-delivered. Not really the point now Valentine's celebrations have been spoiled. Very disappointing company.
Review by Haren Cordry1 year ago
I've been doing business with Cardstore,com for the last four years and I love it. I'm handicapped and it's difficult for me to shop for cards in a card or grocery store, where the cards are overpriced and cannot personalized! With Cardstore, I can add pictures, clip art and personalize the message. My friends and family love the cards and, instead of disposing the cards shortly after receiving them, they save them. Not only that, the cards are reasonably priced and are sent out for me! Who could ask for more?!
Review by Amrutha1 year ago
Ordered a card for my husbands birthday & did not arrive in time. The estimated date was on or before a day & it did not arrive. I called and they told me they were having a problem with the usps not scanning packages and I told them I was very upset and they told that was just and "estimated* date and to wait another day. Are you kidding me? Long story short. NEVER received my card and was completely disappointed and it took calling them 3 more times before they reshipped me out a free card still without expedited shipping and its been a week now and still no card so now its been over 2 weeks. They are not customer service friendly and will not be ordering from them again!!! Stay away!!!!
Review by Lankem2 years ago
I ordered christmas cards on dec 17th. A little late, yes, but the confirmation email said they would be delivered by the 21st. On the 24th I FINALLY got through to customer service and they agreed to refund $40 of the $90 charge. Most of the cards were finally received by friends and family 2 days after Christmas. I gave it over 2 weeks for the refund to show up on my billing statement. It never did so I called them and they assured me it was posted and I needed to call my credit card company. I gave it another week and called my card company just to be told I need a confirmation email in order to file a dispute. Unfortunately Cardstore never sent one. Have been on hold for over 20 mins now with Cardstore to see if they will send an email. Is this worth $40? No. I will NEVER order from this company again. If they are not going to give a refund why lie about it? They must think most people will not follow through.
Review by Mldy2 years ago
This site is NOT user friendly. After having a bad experience designing a Christmas card, I called the CS to let them know about my issue today (12/13/16), only to be talked to like trash, not like someone who just spent money on their website. The reps name was Chantal. Very nasty person who kept calling me by my first name after I asked her not to. Got into an argument with her and she hung up on me. Cardstore.com you need to replace any rep who treats your customers like trash..if you care to keep a customer that is. I will not buy with you again!
Review by Shinken3 years ago
I ordered a Christmas card on the 22nd of December 2016, i was sent a confiramtion and was informed that my card would arrive on or before the 30th of December its January 16th 2017 NO CARD HAS SHOWN UP ..VERRYYY BADD
Review by Apetrail Manici3 years ago
Promotions are deceiving. In the end you will be paying more and you will only see this once you've submitted your credit card. Management is not helpful nor professional. I will not be buying from this company again.
Review by Zumo Zgrundo3 years ago
Tried to order from this site with their 30% off promotion on Holiday Cards. Site wouldn't take the promotion code. When I contacted customer service they indicated the card I had selected was a Christmas Card, not a Holiday Card. Last I checked, Christmas was a Holiday, but apparently not at this site. Go elsewhere before you spend a lot of time building your card on their relatively weak user interface.
Review by BLove Euckert4 years ago
I tried for about half an hour to buy a card but without success. It was easy enough to design the card but as soon as I logged in, my card disappeared. I had saved my card several times under different names (from desperation) but could not retrieve the card. The website is obsessed with sending me back to the home page when I try to find the cards I had told it to save. I tried with two devices: a cell phone and a laptop. I finally managed to save something to my account using the cell phone but when I logged in using the laptop, it was no longer in my account. What a mess. And you have to wait for the weekend to be over before you get customer service or else you have to spend money to make an international phone call. There is no chance I will make that phone call. They have just lost a sale from someone who used to buy from them.
Review by Patroklos4 years ago
I never used online services like this so I was kind of worried and guess what, it came TRUE!! Cardstore stated they would ship 2 of my cards ON of BEFORE JULY 13. Today is July 14, about to be 3PM. The recipient will not even be there to receive that shipment anymore because they did not keep up with their promises. I emailed Cardstore asking about the status of the delivery. They responded but totally ignored by question and said that "WHEN I order next time, they will give it to me for fee." Unbelievable!! They expect me to order from them again??? Sending greeting cards are time sensitive. Whats the point of sending a card 2 days after the birthday is over? I am very unhappy. Now I need to ask for refund as I do not know where the delivery is!! I am sure they will not even give me a refund. DISAPPOINTING....
Review by Kelvys4 years ago
I love Cardstore!! I ordered a few cards with pictures and they came out great! I love the quality and that I can add a special touch with each card! I had some many options and everything has great prices! I will definitely be ordering all my holiday cards from here.
Review by Kousuke4 years ago
I bought a Groupon to use Cardstore.com. After taking a lot of time to make my card I checked out. Then they tried to charge me shipping ($12) even though my Groupon included free shipping and another $18 even though my Groupon paid for my cards in full. The customer service agent kept me on the phone for almost an hour but would not correct their mistake. Even their management was of no help. Horrible business. I do not recommend, there are too many other great sites to choose from. Go to Tiny Prints or Shutterfly.
Review by Genry4 years ago
Be careful. You can find the perfect card, fill in all the information and then the site will close you down and you can not find the card again to finish.
Website is very unfriendly
Review by Lehmuslinna4 years ago
Be prepared! they will send you an e-mail blast for what you think is a great deal, only to find a better offer from them the next morning that they won't honor due to fine print. Quality of cards has deteriorated too. Lost a customer over $10
Review by Brokenhalo4 years ago
I used to order my cards from this site and used to have a great experience. I don't know if they sold their company or what but they are AWFUL now. I called in because an hour after I placed my order (literally) the site had a huge sale. The foreign rep who answered the phone, yolanda, was so rude I was horrified. She mocked me and repeated what I was saying back in a slow motion voice. I told her to go ahead and cancel my order that I would never shop here again. Her answer was "too bad". She said she canceled and ibwould get email notification. Never came. Wen I called back Jose said there was no cancellation because they are "not allowed" to cancel an order. He promised he would have a manager call me after I held for one for quite a while. Of course, that never happened. I have sent so many people here and will never do so again. I guess they assume because they are cheap that they can treat people like animals. Hope they don't last too long.
Review by Premajyothi4 years ago
I love cardstore! I've been buying my cards there for years, and I couldn't ask for better quality, prices, or customer service. And they usually throw in a little something extra too. :) I can't recommend them highly enough!
Review by EagleBear4 years ago
Customer service is a JOKE !! can't place any orders by phone ( was told they would get fired if they took a credit card to straighten out my order) would not let me use a $75.00 prepaid Visa Card. When I sent a comment to Co my reply was order is resolved by customer service,(they told me they could not help me). I resolved my own problem and wont use them again, I have ordered in the past but it seems they don't care now. I even had one customer service person hang up on me, takes forever to get through to someone.
Review by Thohomina Genise4 years ago
Site doesn't work well. Can't get soething through the cart. What a mess
Review by Abdessamed Ailincai4 years ago
I have sent cards from CARDSTORE before and was okay with them, however something must have changed. I ordered my Christmas cards and had half of them sent directly to the recipient (which didn't arrive by the date I requested), and the other half were sent directly to me. NONE of the cards were cut straight - they look like a child cut them out - they were no where near rectangle. So, I sent CARDSTORE an email about it and they said they'd reprint them at no charge - which they did. I just got that order today and it is WORSE than the original order! If you fold the card in half, the back 1/2 is a lot smaller than the front half and the card looks terrible. I could've printed them on my inkjet a lot better than this. I will NEVER EVER EVER use them again - even if the cards are free!!!!
Review by Makiz5 years ago
Disappointing is an understatement
Review by ABRing5 years ago
Despite the other reviews, I have NEVER had a problem with this site. I ordered two cards on 1/20 and received them only three business days later on 1/24, even with standard shipping. The card quality was great and my order was correct.
I have ordered several times before from this website and have yet to have a problem with them. Shipping generally takes 3 or 4 business days, in my experience. I usually have the cards shipped to my own address, but I did once have the cards shipped for me, and both cards made it to their destination on time. Also, the printing quality of the cards was great.
Everyone seems to be saying that something's happened to Cardstore.com, but I have yet to experience this.
Review by Malmöit5 years ago
worst quality. they wont deliver correctly. better don't order any cards from them
Review by Promotive5 years ago
Had an awesome experiene with this website! I was a little hesitant to buy my photo christmas cards from here due to the amount of bad reviews. They were offering 70% off deal that I couldnt pass up. The cards turned out perfectly with great paper quality. I received my cards 7 days from the date of ordering. I was able to get 30 cards for $10.81 which made me very happy!
Review by Melorra5 years ago
i had a great experience, the delivery was made right on time & printing was awesome too.