Really poor customer service, make promises they can not keep then leave you in a contract that will cost you to get out of. I am reporting them to the financial ombudsman to investigate their sales techniques.
DO NOT USE THIS COMPANY>
Review by Molnárné Lobedan1 year ago
Fantastic Service , great help, Becky was lovely and polite, will defiantly call back if i need any help in the future :)
Review by Advocacy1 year ago
Brillant service , just signed up no reservation , i would reccommend
Review by Pizzalady Derrow1 year ago
Total waist of time, didn't read reviews before agreeing to a meeting, but from what I read, had a lucky escape. Rep made an appointment and never showed on two occasions.
Review by Duvis3 years ago
They change terms, thereby extending contract period and I end up paying for card machine for a further year after I close many years after renting machines as effectively been paid for. They have audacity to offer coupons to gain recommendations to new customers and rip off existing ones. Shocking
Review by Whte4 years ago
For what I paid for I have not had these facilities available. The organisation is unprofessional send people twice to your company only for them to twice not process your order. Trust me avoid. You can not rely on these people. Payments WILL NOT GO THROUGH. YOU WILL LOSE MONEY!
It is more helpfull if you were called from a Nigerian call centre asking you for your sort code and account number. The call center staff are all based in the UK but are more incompetent than chinese speaking call center agents. DO NOT I REPEAT DO NOT GO AND SIGN UP WITH THIS COMPANY. THEY ALSO HAVE A CLAUSE THAT IF YOU DO NOT CANCEL THE AGREEMENT WITHIN A PARTICULAR TIME SCALE THEY WILL BIND YOU INTO ANOTHER 12 MONTHS.
COMPLETE CON ARTISTS
Review by Chalapathy4 years ago
Have had a long relationship with them on 5 accounts and they are just appalling on their service. They have taken 4 years to update our address to start with , they send messages by text asking you to contact them then you do and they have no knowledge or support, its like dealing with chimps sometimes, in fact chimps are far more intellect. They never email you or help....probably the worst ever company to deal with i have ever known...AVOID AT ALL COSTS
Review by Nagamohan Quasi4 years ago
This lot lie lie lie, then sting you with hidden charges.
Truly con men, surprised they are aloud to operate in an industry as sensitive as credit card payments.
Review by Therealbandit4 years ago
I have never experienced customer service like it. We set up our cardsave/worldpay account in October and then didn't hear anything else until March, this despite me leaving messages on the rep's phone.
They only phoned me to ask why we hadn't used the facility! There were no emails, no welcome pack to speak of only direct debit payments I was not aware had started being debited! When I tried contacting them to cancel the account and get a refund they refused and said they sent the details over email! I checked back on the dates they claimed they sent the emails and nothing! Our emails are unfiltered so they did not go into the junk!
Today I got a letter through demanding we pay them another £36.00 otherwise we will be taken to court, I say BRING IT ON!!!
Review by Daanna Cigala4 years ago
This company is an absolute shambles.
We have had problem after problem with them and when we call or email to resolve the issues we are told that they will look into the matter, resolve the issue and get back in touch with us. Each and every time we have called them (we have had many issues with them and still do!), they have not bothered to call or email us back. When we call them again we have to start the whole process again!
At one stage they closed our account without telling us, as they thought we weren't using it!
You can make all the complaints you want, write letters, emails call their managers and you will get the same response at the end of it; none at all!
It really is shocking that such an incompetent set of people can be responsible for the merchant accounts of thousands of businesses.
Stay well away if you wish to actually make use of your merchant account!
Review by Maids Kez4 years ago
Avoid Cardsave at all costs. Not because they're so bad that you just really don't need the hassle, but because there's no way that an utter shambles of a company like this can possibly be in business much longer.
Been with them for a couple of years and don't have time to list all of the issues that have occurred over that time - most of which I let slide but will all be pursued now - (premium fees, additional charges over contract, terminal breakdowns, incorrect setup, mischarges and extra charges (which incidentally I had to send in copies of the bills for as they "couldn't see them on the bill and said they weren't there"!!!) .
Short story is that I provided written notice to leave within their timeframes (by recorded delivery which they signed for but claim they didn't receive). Took six weeks to finally collect the machine (all the while they continue to charge me after when they should have stopped). They have mis-charged me again (and agreed to it in writing) but have still not refunded me. On one occasion I called them chasing there was only one person answering the phone who was "just taking messages and passing them on" there was no-one who I could speak to. Their head office have never once returned any of my phone calls. I have only ever had one reply to an email and what they said they would do was not done. They have not replied to any of my written complaints either (not even to acknowledge them).
Currently investigating FCA; otherwise will quite happily take them to court now. There's no way they will turn up to defend the amount of things I have, though they also aren't likely going to pay any judgement against them when they aren't paying me money they have already said they owe me, so I'll end up forking out for bailiff fees I guess.
Our area manager has tried many times to help but has also not been able to get his own company to reply or follow through on anything even when he has escalated it. Feel quite sorry for him.
Obviously I only want to deal with this company in writing so there is a paper trail, but they wont communicate or follow through on their word in any way.
Review by Celetia4 years ago
Worst company I ever dealt with even when cancelled they change their name to take money from your bank. Reason for cancelling was , 3 accounts were set up instead of 1 , PPI not complaince was taken even though we are PPI complaince, did not sent out the tablet so we could take payments , did not honour their agreement from day one!!
Their have taken money from our small business all year with nothing in return. Even when we managed to stop payments leaving our bank account, they have sent a bailiff letter demanding more payments
Please do not touch this Company
Review by Suddrikku4 years ago
I don't know why, but they opened 2 accounts for me when I have 1 premises just because I wanted 2 terminals. Meaning I'll have to make sure my staff use both terminals to avoid minimum monthly service charges and keep track of 2 separate bills. I have to pay them to merge the 2 accounts thank you. After looking through my agreement it states 2 terminals at £28 (14+14) and scv at £25... but I get charged 25 + 25????
So they tell me it's just the way they write the summary.
1 of my terminal becomes out of use for nearly 2 months, and it's my job to call them up every week when they tell me that they will call me back. So I ask if they would take any responsibility and they tell me that they'll look into compensation, thank you. But end result - "no can do" because they tried to contact me once when I wasn't available (and apparently left a voice message) which probably wasn't on my work phone because that always gets checked. Honestly????
I must've spent up to 5 hours in total of my time trying to get through to them, on an 0845 number. Often if I ask for a reference the answer is -all our calls are logged, at the same time when I ask if they have a record of my previous call- it's sorry we have no records.
That's my case, I guess everyone else has rather much the same opinion.
Review by CustomerBILLIE4 years ago
I truly wish i had read more reviews on cardsave before being completely mis-led and mis-sold.
Sales rep filled me with a complete pack of lies – When i made my first initial enquiry to join cardsave I told the rep that my web site wasn’t quite ready but i would like to have this cardsave facility in place ready for when the web site went live, He explained to me that I if i signed up to a 12 month contract I could get everything ready and in place ready for when I wanted to go live with my online business and that I WOULDN’T BE CHARGED UNTIL I HAD RECEIVED MY FIRST TRANSACTION THROUGH THE SITE – WHAT A LOAD OF RUBBISH!!
I foolishly signed up to a 12 month agreement thinking that i wouldn’t be charged until it actually went live and started using their service. After one month i received a bill, I rang their customer service department only to be told that this wasn’t the case and that and if i wanted to leave i would be charged.. Complete joke. So for over 12 months now i have had to pay card save for a service that i was mis-sold and haven’t used once!! I called them today to say that i wanted to cancel as i have been with them for over 12 months now only to be told i should of range them on the 1st of December otherwise they will just auto renew my contract tying me back in for a further 12 months and now if i want to leave they expect me to a pay a further £150…
This product was falsely advertised, mis-sold and the customer service I received was extremely appalling. They do not care about their customer only about lining their pockets totally unsympathetic and unhelpful – PLEASE AVOID!! DO NOT USE!!
it was never explained to me that it was a rolling contract and that if i didn’t contact them on a certain date they would just automatically renew it. I would of perhaps been willing to stay with card save if they would of offered a sympathetic ear and a way around this situation but now i am in the process of seeking legal advice and i am also going to contact the Financial Ombudsman Services as i feel they have used underhand tack ticks to tie me into a contract.
Review by Rumki4 years ago
When things are going smoothly, they are fine, BUT should any problem occur, it tough, no support, no help or no communication. They just want their money and nothing else. They may be the cheapest provider, but you most definitely get what you pay for. Say well away.
Review by Puype Kodric4 years ago
Cardsave really needs change their name to something like Charge Charge than Charge you some more! After being with [external reference] merchant services for many years with never any issues.
I decided sign up to cardsave following a reps visit who offered to reduce my bills BIG MISTAKE. After telling the rep that we are switching from a sole trader to a limited company she said that would not be a problem, we will put your application in as a limited company.
All went well. I was signed up for 12 months. A couple of months after signing up my accountant told me that now isn't the right time to change onto a limited company. So I needed to change my cardsave account to sole trader.
After contacting cardsave explaining this they said I would need to reapply, fair enough! THIS IS WERE THINGS TURNED VERY SOUR!!!
My application was turned down even though my business has been trading for over 30 years. They told me reason for turning me down is that they don't service my business sector. I asked Cardsave if you don't offer merchant services to my business sector how on earth was the first application passed? They just said unsuccessful contact customer services. Got no where with customer services, so I was suck with a terminal the I couldn't use and being charged for the privilege of looking at the terminal in its box.
I asked if I could terminate my contract. They said you could but there would be a cancelation fee it would be better waiting to near the end of the 12 month contract and cancel then. So I did wait, but near time I forgot to confirm to cancel as my mother took very ill at that time. When I remembered that I needed to cancel the contract it had ran over by 2 weeks. No guesses what happened next! You guess it I was tied in to another 12 months. I tried to explain what happened with my mother but they were having none of it. So I had to pay the cancellation fee plus the monthly terminal hire as well. Ouch that’s a lot of money for a thing I couldn't use.
The final problem only only happened just this week with returning the terminal. I was given a postage label to post back the terminal. So I sent it back in its original packing never used. And surprise surprise they said the terminal was losted. Lo and behold another charge.
So I have learned a very expensive lesson with this company.
All I can say please AVOID AVOID AVOID!!! Unless your happy paying money for nothing.
Review by Mikicia Pedralli5 years ago
I paid the pci renewal fee for our business olivers cards earlier this year. Since then I have been charged £13 plus vat per month every month in error. I succeeded in getting a refund of £26 in july but no vat refund of £5.20 then guess what! They took another £13 plus vat on the latest statement we received. My husband is ringing them tomorrow. When will they get their house in order? There is never any communication from them save for the monthly statement by which time it is too late to claw back the overcharge until the next month
Review by DTarte Qurbani5 years ago
I have an online florist business. I used to have just one account with Streamline until they changed the ball park and decided that because I have 4 websites ( 1 currently dormant) I should have four accounts.
Guess what: yes : they now chargme 4 account charges plus fees on all 4.
In March when they threatened toput the charges up to £20 per account plus vat which is £100 per month for doing nothing. My website provider threatened to remove all his clients and guess what had it reduced to £5 per account.
I did my PCI Compliance in time for their August deadline but lo and behold I am being charged for Non compliance on these accounts £11.99 per month .
I have been on the phone constantly for over a year
I am locked out of their online system for some reason and have been promised call backs /refunds/help/ on so many occasions its a joke.
Nothing happens it is costing me a fortune in phone calls alone !!!
I will only have a small turnover but what I do have is being eroded by their spurious charges .
PCI Compliance is due before 20th September and yes you've guessed it they have not yet registered me ( I know this because I've rung Worldpay Trustwave ( parent company ) and they've never heard of me.
I do feel like I'm starting to not exist too .
Its absolutely hopeless !
I THOUGHT THEY WERE WORKING FOR ME-- IT IS A SERVICE COMPANY AFTER ALL !
At this rate I'll be bankrupt by Xmas.
Review by Marona5 years ago
we took out a contract with them for a year after a while machine started to play up and we had to have it replaced many times. after the third machine i ask to end the contract when i was told i was lock in to a 18 month contract and would have to pay over £500 to leave !!!!!!!!! so we tried to get the machine working again but the customer service is so poor so for the last 10 months i have had to pay for a machine and service that i cant use because it was too much to cancel my contract i would rather begin to accept camels as forms of payment that go back to card save avoid at all costs !!!!!! the sales man promised the earth and it turns out to be the worst mistake of my live !!!!! thanks card save
Review by Sayera Samnang5 years ago
I've found Cardsave to be very professional and helpful from their sales call right through to integration and beyond. The whole process has been very easy and the mobile card machine is excellent value for money for the services you receive with it as well as the online payment processor.
Compared to other payment processors, cardsave is very competitive. No minimum transaction fees, 25p per transaction, low monthly cost and good customer service.
Review by Vatyna Ponso5 years ago
I don't usually write reviews , but this time I just can't help it not to leave a bad review about this "company" , which is the worst thing that ever happened to me!!!!!
If there are more people in trouble with these people , let's get together and SUE these rubbishes ... They just people in trouble and get away with it .. It's not normal to let them get away with it. They have this [Sensitive information] CEO [Name] , which I believe he is just stealing money from people without worrying about anything!
LET'S GET TOGETHER AND SUE THESE DOGS!
Review by Gretchen5 years ago
Where do I begin? One of the first payments processed was referred for fraud checks, while I have no issue with this, what is an issue is that it took 11 calls to find out that it was in this state. A letter that I was told was sent (21 May 2014) stating it had been referred for these checks has still not arrived by today 16/06/2014. Not to mention of the 11 calls made, three Streamline staff including one who is a manager and has been with them for eight years insisted the money had been paid to my account when in fact it had not. It had not because it had been referred for fraud checks and they cannot tell only insisting I had had the money! At every stage the staff at Streamline tried to fob me off, in particular when the monies did not arrive they told me it was my banks responsibility to trace a payment which also turned out to be inaccurate.
Now the main issue. I was advised that my monthly charge would be £19.95 + vat/ month + transaction fees. So far it appears I will be charge £119.95/month + transaction fees. The salesman has not answered any of my emails or a recoreded delivery letter. I have received a letter from Streamline (also part of WorldPay) stating my complaint will be dealt with in 10 working days. I have had nothing from Cardsave with whom the contract was setup.
Review by Daffney5 years ago
I have been a client using Cardsave machines for over 2 years. One year ago in September 2013 we moved shop to another address in the same town. We wrote, telephoned and emailed with our new address. As at todays date, nearly 10 months later, our machines are still not programmed to the new address and our clients get receipts with the wrong address. We have emailed to [email protected] at least 4 times, called about 6 times and written, no-one gets back to us. Also, we applied to American Express to use their cards and was accepted about a month ago, they asked us to email [email protected] and request the machine to be re-programmed to accept Amex, GUESS WHAT? No response, nothing has happened. Do you think we will be using Cardsave in future?
Review by Enrietta5 years ago
I have given my complaint in writing to Cardsave complaining about their rolling contract costs and have now received back confirmation that they are not prepared to budge from their contract position on the rolling contract clause.
My next move is to contact the Ombudsman as I am pretty sure this form of agreement with rolling contract penalties is unfair and not enforceable . It's certainly banned in other business industry practices not dissimilar to Cardsave operations.
I do understand it.!! Maybe you dont understand if it will stand up in court or how its viewed by the Ombudsman. It is a rolling contract with unfair terms. This is not over!
Review by Niro5 years ago
I have received 'interesting' letter by post just now and defiantly will seek legal advise and more likely look for other who is been treated same way as I am. This can not be right and it is so wrong on so many levels.
1) when i called to cancel, i was told that i can not do that over the phone , FORGOT TO MENTION
if you decide you want to leave you have to give them a months notice, this will also cost you £100 as a jester of good will, so basically if you want to cancel after 11 months you will get ripped off no matter how you cancel your agreement. SERIOUSLY !!??
2) sent the letter by post
3) called back to make sure it is received, the answer was NO
4) today received the letter that cardsave received the cancellation
soooooooooooooooooooooooo .... did you receive the letter or NO???? (appears that they did)
CS rely on busy business customers not giving 1-months notice prior to their renewal date. Even then, they move the goalposts about renewal dates. In our case, we believe the contract commences when the service is activated and commenced. CardSave believes the agreement is when ever they decide!
Even if i did not use the terminal as much , it was not great asset to my busines, i still understood the contract is contract and I have to pay the charges untill the end of the contract. BUT NO LONGER, AS I DO NOT NEED THIS TERMINAL I think enough if cardsave has already made the money on me, but no, it is not enough for them yet !!!
Guys, have you seen your feedback???? GOSH I WAS SO WRONG , BIGGEST MISTAKE TAKING THIS ON
[external link removed]
[external link removed]
OR YOU JUST TRYING TO FIND AWAY AROUND TO TRICK ME ONTO NEW CONTRACT AND HOPING THAT ME WITH MY FUNNY ACCENT WONT COMPLAIN ???
looking at reviews so many clients are disgusted !!!
As of now I am getting my solicitors so that can continue to deal with the issue for me.