They are scammers. The representative named Mandy Hendrickson is definitely scam. Avoid the company as a whole. I was looking for merchant services in 11/2018 and signed up with this company. In negotiations I made sure that I will not be charged the Early termination fee and representative agreed to it and confirmed in email. They left the space of ETF in actual contract blank and when I questioned, she stated that she has made it $0 and that is why it doesn't show anything in that space. Fair enough, 7-9 months later, customers don't want to switch payments from PayPal to a different company. So I have no option but to cancel the plan which I emailed her to cancel without ETF as we agreed. She processed the cancellation, next statement I received the charge of $750 Early Cancellation fee. I called Mandy Hendrickson out of panic, I didn't realize initially that she was in West Coast, so I called an early hour, as soon as I realized I hung up and called after 9 am PST. I called her twice and left her a voice message to please return the call.
I texted her the details of being charged the ETF. She texted me that it was unprofessional me calling her 3 times, to an extent I agree but on the other hand she gave me the number herself and stated I could reach her there. Anyways she had a family loss and stated I reach out to her colleague Phillip Larson. She became nasty on my texts while i kept it professional, she even got to the point where she was almost cursing at me while I still kept my calm. After an hour of everything she actually texted she was not going to help me at all as I was not her customer anymore.
This is what ticked me off but I still gave her benefit of the doubt that she was stressed out due to the loss of her family member. I contacted Phillip Larson, he stated to forward the emails and texts from Mandy confirming the no ETF. I sent him and he promised to get back in 3 days. It has been 7 days now and still no response from him. No response to my emails or calls. I called the cancellation department and they asked to forward the email to their cancellation inbox email and they will process refund based on that.
The tricky part is that the contract space being left blank per their terms means that the general policy of theirs will apply which had ETF of $750 which I never agreed to and was not provided.
NOTE: If you signup with this company, ensure you do see $0.00 Early Cancellation Fee, no field should be left blank. They even increased some price while I was offered 5 years price guaranteed.
By the way I worked for a bank when I got the service, I told her that my merchant services was unable to give pricing compared to what CardConnect gave but my rep was giving no contract and ETF and that is why Mandy agreed to it.
It has been almost over a week I have notified Card Connect. Hopefully they refund me the charge and I will update my review based on the facts, if not I will certainly dispute it through my bank or go to small claims court.
CardConnect is rated 1.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about cardconnect.com.
Continental Drive 1000
King of Prussia