Brought car from their Chertsey showroom with a special deal only valid that day only to find the exact vehicle with same registration advertised on Autotrader £700 less the next day. When I complained they said can’t reverse the sale and only the area manager can help. He never returned calls or emails despite chasing for months. Rip off merchants would never buy from these criminals again.
Review by Vmh Rodiouchkina9 months ago
Excellent service the guys are fair honest and friendly.was a bit sceptical as was out of area but these guys sorted it out.the good guys nice one
Review by JulieRae9 months ago
I cant remember the person we spoke to but he was brilliant, he explained all the differences with the cars we viewed. We didn't buy due to personal circumstances however I would recommend their services to anyone.
Review by AMMall9 months ago
Don't use. Had a car. It broke down within 3 months. Warranty had run out. They said all I could do was exchange it. I changed it as I needed a car. They didn't settle the original car finance so ended up paying for 2 cars. Absolute disgrace. Stay away. Absolute con. No consideration for customers at all.
Review by Rumusud10 months ago
I’ve been on hold Sunday 9th December for over 30 mins clearly not enough staff,
Review by ClickitPat1 year ago
So, currently on hold to the complaints team for five mins so far as I’ve been forced to telephone (after totally ignoring my email complaint from last week) and I am on hold for this period of time, even though I am apparently #1 in the queue? How does that work then!?
So my problems with this company began last week. Trying to trade my current car in and spotted what I was looking for on Carcrafts website. My partner tried to give the garage a call to discuss figures and so on and was on hold and not answered at all for over 1 hour. As a result, I told him to cut the call off and send them a message instead. So partner sends the email to the garage directly telling them he has been on hold for over an hour and wanted to discuss a car he was interested in on my behalf. No response. The following day came, still no callback or even reply to the email. Clearly not interested in a sale then!
Decided to move on and go for a car company that actual gives a damn about good customer service but sent Carcraft a written complaint detailing what had happened.
According to their website- they will respond within 72 hours. Guess what? Have they response? No. My written complaint like the call/email trying to buy a car were just ignored!!
Still on hold probably with no hope in hell of getting listened to anytime soon.
I will not, categorically not, ever consider buying a car from this company ever again because it seems that to them, customers can be ignored and sales not important!
Have it your way Carcraft! No sales from me ever!
Oh and I will be speaking to FO and FCA because frankly your conduct is absolutely disgusting. You should be ashamed of this “servie” you provide and ignoring customers complaints? Well we will see what FO and FCA have to say!
Review by Loana1 year ago
I bought a car these crooks there cars are not up to scratch they lie there staff were so rude especially there call centre in Sheffield im assuming that was there head office if you phoned up about any complaints they would just put you on hold for ages and then pass the phone call to diffrent people so you would entually get fed up please people who want to buy a car from these peopl please go to a proper garage not cow boys
Review by Rocha1 year ago
I brought a Nissan Juke from here around 2 weeks ago. The sales guy was very nice he price matched the Juke with another Nissan Juke online which was a diffrent colour which I didnt think they would do so that knocked around £200 off my new car. The gave me a fairish price for my old car altho I found they was harsh because my car had a few dents which had been caused by people opening the doors on it they claim the price had been knocked down for that although we did manage to get the sales guy to give us an extra £100 for my car after some persuading. The only think that I didnt like was that when I picked the Juke up it hadnt been valeted I did mention this to the sales guy who said he would pass it on to management it was dirty its not very good considering how much you pay for the car and i brought mine free from finance. Another point is that the Juke had damage to the alloys and damage to the wing mirror which in my oppionion should have been fixed but we was told because it was minor it wasnt in their intrestes to fix them also because of the age its a 14 plate and wear and tear my car was a 12 and I got less because apparently they needed to fix the minor dents and alloy damage but would they as they didnt fix the minor damage to the Juke. I got alot more from these people than I thought I would I also found I got a much better deal going with my dad a male rarther than when I a female went alone a few weeks prior and spoke to somebody myself. It was only because of my dads pushing I got a little extra for my car. I would go again and buy but with my dad. If your a women I would take a guy with you and prefrably somebody who knows about cars.
Review by Ian Truong3 years ago
Pushy sales people. Over priced cars. Be much better off saving. Avoid their payment plans at all costs. There are much better deals out there...
Review by RiserTec Shuard3 years ago
My partner applied for a personal loan. Carcraft phoned and confirmed he had been accepted but they wanted proof of income. He provided payslips and they said it was fine but once they realised we own a Ltd company they wanted all bank statements from the business. This was refused so they found my name as a joint director and did credit searches on me too. I now have credit searches on my file that I had nothing to do with. Went elsewhere without all this myther and now have a lovely new car
Review by Filia Garby3 years ago
Absoloutly terrible cuatomer service from the managers is terrible and the cars are shocking! Got our car home and the engine management light came on when i put the heater on they blamed us obv and after that they were arseholes i wouldnt touch them even if i were desperate never again
Review by Bennae Kkalis3 years ago
I would recommend them to friends and family.
Review by Sayra3 years ago
While I was happy with the car I got on HP and understood the implications it now appears the individual who made the 'sale' lied to me and stated the finance company wouldn't give me the finance for the car without me taking out the Drive Happy Warranty. Foolishly I believed her and it is only now that I am trying to tie up loose ends that I discovered the car finance company never had such a policy nor would they ever add that as a condition on providing their finance.
I am now still paying for a warranty long after I gave the car back. The warranty finance company are also saying that I paid £995 plus the interest. They state this was for a 2 year warranty while I am positive it was for a 3 year warranty. Unfortunately I do not have any of my warranty paperwork as I no longer have the car it was for.
Review by Montgomery4 years ago
Carcraft have always been rude, all they want is there commission, I found all the staff rude so in my eyes they got there comeuppance what a rubbish company, they are all liars
Review by Annalese Derrow4 years ago
Best customer service we have received in a long . Good choice of cars at good prices
Review by WollfyPaz4 years ago
After been pressured by the sales manager he told that he would throw in a 3 year warrantee, 3 year servicing & 3 years MOTs breakdown cover in with the £7799 price I now find out that Carcraft have added £995 to the price of the Car
My advise would be to stay clear of Carcraft
Review by Elbuc4 years ago
Good service good deal I am very happy
Review by Bafford Derrow4 years ago
I WOULD ADVISE NO ONE TO BUY A VEHICLE FROM CARCRAFT! I got lured into buying my dream car and have had problems with it ever since. Gave me a years warranty yet won't abide by it as they have sold me a car with no service history! Have had 3 major problems with it costing me up to £1000 and they're is still problems with it. They sold me my car which had a recall before I brought it and they still wouldn't pay up even though they sold me a faulty car!! I have also got a permanent water pump fault which has been reviewed by a citreon dealer and they are appalled that they will not honour the warranty! I will most definitely be taking matters further. Trading standards will do something about this!
Review by Shehab4 years ago
Had the worst experience at carcraft in Rochdale due to them giving me another customers details with bank details etc... They blocked us in with the part exchange car so they could sort the issue. I still have the details of the customer and the video taken when we were blocked in carcraft refuse to do anything unless we send the video for proof why not just ask the people involved be care ful when taking paper work you may have another customers details
Review by Orr Navey4 years ago
I had a brilliant experience from Carcraft. All the staff I saw when I went were fantastic and so polite. I had their full attention and test drives were good too. Very glad I used Carcraft to get my new car. Very satisfied with my whole Carcraft experience.
Review by Sigmundur4 years ago
However the guy that got me to sign my paperwork was arrogant
Review by Thuli Skam4 years ago
all good no problems
Review by Dimpil4 years ago
1st time we visited, we were greeted by salesman who was very helpful and not at all pushy
Review by FranP4 years ago
The staff was very help ful and i was happy with the service i got and would recommend car craft to my friends
Review by Kanwardeep Moffarts4 years ago
Any questions I had were answered straight away and everyone went up and beyond to make the car I wanted affordable on my salary. I drove away with the car the same day and I am very pleased with the service I received.