Yes the price is lower but we ended up paying more due to getting a defective stereo the first shipment - as in dead, non-working. Customer service is pitiful. First no response to emails sent asking about returning. The first call the female rep sounded like she was drugged and told me to ship it back and I would be reimbursed (after asking repeated for them to provide shipment back). She should have directed me to their return policy which actually says for defective products she was supposed to get the manufacturer to replace. After sending it back it took multiple calls to get a new unit shipped. I was lied to several times in follow-up calls before finally getting a tracking number for a shipment. Staff were consistently rude. Not worth the saving of maybe $20 bucks since we paid $16.65 to ship it back it was a saving of less than $5 for a one month delay in getting the stereo. Shop with Crutchfield - they are great.
Review by Renjeev5 years ago
Worst customer service I've ever experienced. First of all I was given a shipment date of the next day. My order was processed and the money came out of my account. I was told to expect the package on the 25th. The worse possible scenario to expect it on the 27th. More than a week later on the 29th when I called to find out why my package hasn't shipped yet I was rudely told that "what do you expect us to do". That was after I was put on hold for 38 minutes! Then I told that they would finally ship it on the 30th. The price wasn't cheaper than other stores and the reason I chose them is the reviews I read. I am completely convinced that it is their workers that are writing those reviews. I would never use them again. I would rather go without. I would rather pay higher prices than ever using this farce as a company ever again! Be warned!
Review by Travelgirl6 years ago
Car Audio Giants has a great selection of stereo systems for automobiles and has been in business since 1991. The best part is they stock all of their products aso they can ship them out right away after the order is placed. They have warranty service and technical support that comes with your purchase - another huge plus!
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